Benihana - Schaumburg, IL

Review summary

1. J

   Jennifer

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   A couple at the table was on their phones talking for the entire dinner, we never received our soup until after they had already started cooking our meal and then we finally received our salad after we already had our rice, veggies and shrimp so I had to choose between the cooked food or the salad at that point. The service was very slow and unfortunately not work the price we paid for a date night without our children.
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Thanks for the review, Jennifer! We're glad to hear that you enjoyed the food at Benihana - Schaumburg. We apologize for the slow service you experienced during your visit. It's never our intention to keep our customers waiting. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon, and ensure a better experience.
   

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2. k

   katie

   Chicago

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took my boyfriend there for his birthday he had never been. I was a little upset they didn’t sing happy birthday since I put that in the reservation. Other than that everything was amazing
   

   Benihana - Schaumburg, ILResponded 2 days ago

   Hey, Katie! We're so glad to hear that you and your boyfriend had a great time celebrating his birthday at Benihana - Schaumburg! It's wonderful to know that you enjoyed our food and service. We always strive to make special occasions memorable and we're sorry if the birthday song was omitted from your reservation. We appreciate your understanding and look forward to serving you again soon. Best, The Management Team
   

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3. A

   Andy

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an excellent evening. Appreciate the staff for taking care of us. The food is always amazing!
   

   Benihana - Schaumburg, ILResponded 5 days ago

   Dear Andy! Thanks for the feedback! We're thrilled to hear that you always have an excellent evening at Benihana - Schaumburg. Our team takes great pride in providing excellent service and delicious food, and it's wonderful to know that we've hit the mark during your visits. We appreciate your kind words and look forward to serving you again soon!
   

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4. N

   Nikki

   Chicago

   1 review

   2.0

   1 review

   Dined on 17 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had a reservation at 6:30pm and didn’t get sat till well after 7pm. The hostess did not care about the people waiting and there was a lady that was on crutches that had to stand and wait because the waiting area was so full. I suggest not going on a weekend.
   

   Benihana - Schaumburg, ILResponded on 18 November 2024

   Thanks for the feedback, Nikki! We're sorry to hear about your experience with the reservation delay. It's not the standard we aim for and we'll certainly look into improving our service. We appreciate your suggestion about accommodating those with disabilities. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best regards, The Management Team at Benihana - Schaumburg, IL
   

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5. E

   Edwin

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We always enjoy Benihana. The atmosphere the food and the service.
   

   Benihana - Schaumburg, ILResponded on 18 November 2024

   Hey Edwin! We're thrilled to hear that you always enjoy Benihana! Your kind words about our atmosphere, food, and service mean the world to us. We strive to provide an exceptional dining experience for all our guests, and it's always rewarding to hear when we've succeeded. Thank you for your continued support and we look forward to serving you again soon! Best, The Management Team
   

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6. M

   Mark

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was amazing. Service was great. Would love to see more ambience like the Benihana in Las Vegas, which is always an experience.
   

   Benihana - Schaumburg, ILResponded on 17 November 2024

   Hey Mark! Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you enjoyed our food and service. We always strive to create a memorable dining experience for our guests at Benihana - Schaumburg. We appreciate your feedback about our ambience and will consider it as we strive to improve. We look forward to welcoming you back soon for another amazing experience. Best, The Management Team
   

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7. t

   thomas

   Chicago

   6 reviews

   1.0

   6 reviews

   Dined on 14 November 2024

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   Went for my wife's 65th birthday with 5 others, complained 4 times about not getting Chefs Table bday certificate, Manager said she would take care of it, SHE DID NOTHIN, BILL WAS 500.00, we will go somewhere else for the 5 bday dinners we usually go to Benehanas for. PS, WE GOT THE BIRTHDAY CERTIFICATE AT 2:30 AM THIS MORNING!!!!!!
   

   Benihana - Schaumburg, ILResponded on 17 November 2024

   Hi Thomas! We're sorry to hear about your recent experience at Benihana - Schaumburg. It's disappointing to know that we did not meet your expectations on your wife's birthday. We understand your frustration about the delay in receiving the birthday certificate and the issue with the bill. We strive to provide excellent service and it's clear we fell short this time. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and will use it to improve our service. Thank you for choosing us for your 5 birthday dinners. We hope you'll consider us for your next 5 birthdays. Best, The Management Team
   

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8. A

   Aimee

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & friendly server, attentive to food allergies
   

   Benihana - Schaumburg, ILResponded on 14 November 2024

   Hi, Aimee! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and found our service to be attentive to your food allergies. We truly appreciate your feedback and it's customers like you that make our job so rewarding. We look forward to serving you again soon. Best, The Management Team at Benihana - Schaumburg
   

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9. J

   Jean

   Chicago

   79 reviews

   4.0

   79 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The service was GREAT once we got to the table but we had a 45-minute wait in the bar for our table.
   

   Benihana - Schaumburg, ILResponded on 11 November 2024

   Hey Jean! We're really sorry to hear about your wait time. We understand how frustrating it can be and we want to assure you that we're working on improving our reservation system to avoid such issues in the future. We're glad to hear that you enjoyed the food and found our service to be great once you got to the table. We hope you'll give us another chance to serve you better. Best, The Management Team at Benihana - Schaumburg
   

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10. A

    Andrea

    Chicago

    13 reviews

    5.0

    13 reviews

    Dined on 5 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We have been going for our Birthday dinners for almost 20 years. We not longer live nearby but we enjoy the food and experience we still make a special trip.
    

    Benihana - Schaumburg, ILResponded on 7 November 2024

    Hey Andrea! Thank you so much for your continued patronage and for making our Birthday dinners a special occasion for you. We're thrilled to hear that you still enjoy our food and experience every time you visit. It's always our pleasure to make your Birthday dinners a memorable one. We look forward to celebrating many more years with you. Best wishes, The Management Team at Benihana - Schaumburg
    

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