Benihana - Schaumburg, IL

Review summary

1. J

   JIM

   VIP

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We made reservations for 7p on Christmas Eve. We expected it to be crowded but they weren’t prepared. We were finally seated 40 minutes after our reservation time. To cover their mistake, they sat 10 to a table. Our family was smashed with my husband seated at a corner. There was no leg space. We could barely list our arms to eat. Once seated, it took another 30 minutes for the wait staff to take our order. She was really kind but overwhelmed and unable to keep up. We had dishes piled in front of us because there was no room. It’s not inexpensive to eat here so was extremely disappointed there was no acknowledgement of the inconvenience. There was staff standing around — one appeared to be a manager — and never stepped in to refill drinks or clear plates. It wasn’t our first time at this location so we had higher expectations. We may go back only because our kids enjoy the experience but definitely not around a holiday as they just couldn’t handle it.
   

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2. S

   Sarah

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server Noi is the best, we were celebrating Christmas Eve & a Birthday & she made our evening so special. We always come back to visit Noi!
   

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3. L

   Lauren

   Chicago

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I remember getting more food for the money last time we were there.
   

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4. B

   Bud

   Raleigh

   37 reviews

   5.0

   37 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another outstanding meal at Benihana. We have been having a family celebration there for over 22 years. Our Chef, Abram, this year was great. Entertaining, engaging, and a top notch cook.
   

   Benihana - Schaumburg, ILResponded today

   Hello Bud, Thank you so much for your wonderful review. We're thrilled to hear that you and your family have enjoyed your celebrations at Benihana - Schaumburg, IL over the past 22 years. It's heartening to know that our team's performance and service have consistently met your expectations. We appreciate your continued patronage and look forward to making more memorable meals for you in the future. Best regards, The Management Team
   

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5. I

   Ismael

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had abram as our chef and this lovely lady forgot her name unfortunately, they took us in 30 minutes before they closed, made us feel at home and did an amazing job both of them! Highly recommend this spot! 10/10 for everything taste, humor, everything!
   

   Benihana - Schaumburg, ILResponded 1 day ago

   Dear Ismael, thank you for sharing your feedback with us. We are happy to hear that you had a great experience and we look forward to seeing you soon!
   

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6. K

   Kaezarr

   Phoenix

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Hate to leave a bad review but very frustrating when you have a reservation set and don’t get seated until 45 minutes later. Poor communication from the front desk/hostess. Other than that, everything else was fine.
   

   Benihana - Schaumburg, ILResponded 2 days ago

   Hi Kaezarr, Thank you for taking the time to share your experience at Benihana - Schaumburg. We're glad to hear that you enjoyed the food and found value in our offerings. We apologize for the inconvenience you experienced with your reservation. We understand how frustrating that can be and we're truly sorry for any inconvenience it may have caused. We appreciate your feedback and will certainly address this issue to ensure it doesn't happen again. We hope you'll give us another chance to provide you with a better dining experience in the future. Best regards, The Management Team
   

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7. R

   Rebecca

   Milwaukee

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There was a bit of a wait but we were seated by 7:20 for a 7:00 reservation on a wildly busy Saturday evening. The staff were very helpful but definitely overwhelmed by the crowd. The food was delicious and the company at our table was amazing. They even sat us with another family that had kids which was nice since our daughter (7) was with us for her first hibachi experience. Great thinking!
   

   Benihana - Schaumburg, ILResponded 2 days ago

   Thanks for the feedback, Rebecca! We're thrilled to hear that you and your family had a wonderful time dining with us. It's always our goal to provide excellent service and delicious food, so we're glad to know we hit the mark for you. We're also glad you appreciated the extra kindness of our staff, especially with the seating of other families. Your kind words truly mean a lot to us. We look forward to serving you again soon. Best regards, Benihana - Schaumburg, IL Management Team
   

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8. P

   Pam

   VIP

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Cook was great. Restaurant was very clean. Hostess was very nice.
   

   Benihana - Schaumburg, ILResponded on 15 December 2024

   Hi Pam! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed your meal and found our restaurant to be clean and nicely presented. We strive to provide our guests with an exceptional dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back to Benihana - Schaumburg soon. Best regards, The Management Team
   

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9. B

   Blake

   Chicago

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   They need to have all the food available. a lot of items on the menu were not available. Also there needs to be more vegetables as additional options, the only vegetables they give out are zucchini and onions which kind of sucks
   

   Benihana - Schaumburg, ILResponded on 9 December 2024

   Hey, Blake! We're really sorry to hear about your experience at Benihana - Schaumburg. It's disappointing to know that we didn't meet your expectations, especially with regards to our menu availability and the variety of vegetables we offer. We take your feedback seriously and will work on improving these aspects. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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10. C

    Cheryl

    VIP

    New Orleans

    12 reviews

    5.0

    12 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had a birthday dinner, food was great, the restaurant was crowded but the service was still excellent.
    

    Benihana - Schaumburg, ILResponded on 9 December 2024

    Thanks for the feedback, Cheryl! We're thrilled to hear you enjoyed your birthday dinner at Benihana - Schaumburg. We apologize if the restaurant was crowded, but it's great to know that our service was still excellent despite the crowd. We appreciate your comments on our food and service and we'll strive to make improvements. We hope to have the pleasure of serving you again soon.
    

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