Benihana - Santa Monica, CA

Review summary

1. K

   Kim

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and entertainment value was great. Restaurant was cold and buying gift cards took way too long.
   

   Is this helpful?

   Report
2. C

   COLECO

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef was amazing, the service was great and for a busy night the wait was short
   

   Benihana - Santa Monica, CAResponded today

   Thanks for visiting us, Coleco. We're thrilled to hear that you had a great experience at Benihana - Santa Monica! It's wonderful to know that our chef and service lived up to your expectations. We always aim to provide short wait times even on busy nights, so we're glad you appreciated that. Your kind words are a big motivation for our team. We look forward to serving you again soon.
   

   Is this helpful?

   Report
3. K

   Kyalah

   Indiana

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   The waiter and chef were amazing!!! Food was also good. My only issue is that I could not enjoy my meal because it was freezing cold in there. Everyone at our table felt the same way. Other than that, it was a great experience
   

   Is this helpful?

   Report
4. K

   Katie

   Central Coast

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   This restaurant has great food going for it and that’s about it. Our cook was lively and funny but every other employee behaved like they’d want to be anywhere else. Our waitress was incredibly slow and again, wanted to be anywhere but there. And fair enough, but maybe don’t show it?? The facility itself was dirty and ambience was poor.
   

   Benihana - Santa Monica, CAResponded 6 days ago

   Hi, Katie! Thank you for sharing your experience at Benihana - Santa Monica. We're delighted to hear that you enjoyed our food and found it to be a good representation of our brand. We're sorry to hear, however, that the other aspects of your visit didn't meet your expectations. We strive to create a welcoming and enjoyable atmosphere for our guests, and we apologize if our staff was not able to do so. We also take pride in our cleanliness, and your feedback will be shared with our team for review. We hope you'll give us another chance to provide a better experience. Best, The Management Team
   

   Is this helpful?

   Report
5. A

   Alison

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 14 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Food was mid and when it came to paying for our food we got double charged for items we didn’t get I don’t think this pay is worth spending 200 dollars for 4 people
   

   Benihana - Santa Monica, CAResponded 7 days ago

   Thanks for visiting us at Benihana - Santa Monica, Alison! We're truly sorry to hear about your experience. We pride ourselves on providing excellent food and service, and it's clear we didn't meet those standards during your visit. We understand your concerns about the payment and will ensure we take the necessary steps to avoid any mistakes like this in the future. We appreciate your feedback and hope to have the chance to serve you again in the future.
   

   Is this helpful?

   Report
6. g

   gary

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food and service were very good. Restaurant had no heat; too cold.
   

   Benihana - Santa Monica, CAResponded 7 days ago

   Hello Gary! We're glad to hear that you enjoyed our food and service at Benihana - Santa Monica. We apologize for the inconvenience caused by the temperature. We understand how this can be a concern especially during the winter. We will take this into consideration and do our best to provide a more comfortable environment. Thank you for your feedback and we hope to serve you again soon. Best, The Management Team
   

   Is this helpful?

   Report
7. C

   Cherise

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Honestly, we will never frequent a Benihana again. From the overwhelming propane smell at our table throughout the meal, to the numerous times the booking was checked before arrival and then when we got there it took forever to get us seated and served. The place looked filthy, carpets need cleaning, staff weren’t particularly friendly, and the biggest shock was the bill at the end of the night. $500 for 4 adults and 3 children’s meals. Not worth it at all. None of it.
   

   Benihana - Santa Monica, CAResponded 7 days ago

   Thanks for the review, Cherise! We're truly sorry to hear about your experience at Benihana - Santa Monica. We take your feedback seriously and it's disappointing to know that we did not meet your expectations. We strive to provide a clean and welcoming environment for our guests, and we apologize for falling short in this aspect during your visit. We also understand your concerns regarding the delay in seating and the overall cost. We appreciate your feedback and will use it to improve our services.
   

   Is this helpful?

   Report
8. D

   Denise

   Los Angeles

   15 reviews

   4.0

   15 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Server was awesome..cook was very good with the flavors for sure, entertainment a little weak but was a very sweet guy..overall, always a great birthday gathering time..
   

   Benihana - Santa Monica, CAResponded on 11 December 2024

   Hello Denise! We're thrilled to hear that you had a great birthday gathering at Benihana - Santa Monica. It's wonderful to know that our server and food met your expectations with their flavors. We always strive to provide a memorable experience for our guests, and it's great to hear that our team was able to make your day even more enjoyable. We appreciate your feedback on the entertainment and value, and we're always looking for ways to improve. Thank you for choosing us for your birthday gatherings and we look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
9. R

   Robert

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Once you get seated, all is good here. We ended up sitting with another family and had a great time.
   

   Benihana - Santa Monica, CAResponded 2 days ago

   Thanks for visiting us, Robert! We're thrilled to hear that you and your family had a great time at Benihana - Santa Monica. We always aim to provide a memorable dining experience for our guests, and we're glad to know we hit the mark for you. We appreciate your feedback on the value and will strive to provide a better experience next time. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Los Angeles

    1 review

    4.0

    1 review

    Dined on 8 December 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    The service was great, and our chef My only complaint is that the bathrooms should not be like an Arco bathroom. Toilet paper on the floor and 2 bathrooms no toilet paper. I would just expect a higher end restaurant to have cleaner restrooms.
    

    Benihana - Santa Monica, CAResponded on 9 December 2024

    Thanks for visiting us at Benihana - Santa Monica. We're delighted to hear that you enjoyed our service and the food. We apologize for the inconvenience caused by the cleanliness of our restrooms. We understand how important cleanliness is to our guests and we'll definitely look into this matter. We appreciate your feedback and hope to serve you again soon.
    

    Is this helpful?

    Report