Benihana - Santa Anita, CA

Review summary

1. k

   kannon

   Los Angeles

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was not good the rice was burnt and the serving of chicken for the price was laughable definitely not worth the $70 I paid, the service from the cook was decent, the waiter Roland was very rude as me and my friends were paying he said so you guys don’t like giving gratuity.. we hadn’t even had the chance to all finish paying as we were paying with separate checks which I find extremely rude I’m not sure why he thinks he deserves gratuity anyways all he did was fill our drinks and provide basic service nothing memorable about it and the cook did the rest Roland if you’re reading this look In the mirror and humble yourself pls, I wouldn’t waste your time or money on this place your better off eating from the dollar menu at McDonald’s.
   

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2. V

   Virginia

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a nice time and very good food. The only problem is they can't seem to fit in their reservations. You book your time and yet, when you get there, they still can't get you in. I know it was Christmas Day, people were walking in, but they were way behind in seating people. I think they may not have had enough chefs or servers working, I don't know. When I first asked what was taking so long, one employee said they were about 40 minutes behind in seating reservations. I had my two young grandchildren with me and that was not acceptable. I kept asking what was going on, and finally after almost 25 minutes, they were able to seat us. But let's be honest, when you say you have a reservation, you need to keep to it. Otherwise it was a nice evening.
   

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3. Y

   Yuri

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   Our reservation was for 745 we got sat at 930 ! We had to go to cheesecake and spend money our children fell asleep. The waiter was mia for big chunks of time .. it was a disappointment out holiday was not fun.
   

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4. J

   Jereth

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our Christmas Eve Dinner at Benihana in Arcadia! There was an unexpected 30-minute wait for our table but it was all good, the place was packed and noisy and fun. I was surprised the meal and presentation seemed identical to what I remember from 20+ years ago - they have a game plan and they are sticking to it! Highly recommended!
   

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5. L

   Laura

   Los Angeles

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We didn’t get to eat !! It took over an hour and we never got to sit down and when we tried to eat in the lounge they were very rude and didn’t let us order so we left we were starving
   

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6. d

   david

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We didn’t get a chance to eat at this place. We made a reservation for lunchtime and was told that we could order from the menu, when I called before booking. When we got there they said that we cannot order from the lunch menu because of the holiday.. We didn’t have time to sit for two hours for the teppanyaki style. The Restaurant did nothing to help us out. The server just walked away.
   

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7. R

   Raquel

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, so wonderful!! Thank you! We had such a wonderful time chef so attentive to our little ones and birthday event.
   

   Benihana - Santa Anita, CAResponded 2 days ago

   Dear Raquel, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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8. T

   Tammy

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was much better compared to our previous visit. Food was better and service was better. We reserved but still had to wait 20 minutes to be seated.
   

   Benihana - Santa Anita, CAResponded on 16 December 2024

   Thanks for visiting us, Tammy! We're thrilled to hear that your recent visit to Benihana - Santa Anita was better than your previous visit. It's wonderful to know that you enjoyed the food and found the service to be improved. We apologize for the wait you experienced, but we're glad it didn't detract from your overall experience. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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9. J

   Joanna

   Washington DC

   1 review

   1.0

   1 review

   Dined on 12 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Worst teppanyaki experience. Only 2 min of entertainment while cooking. Very lame. Won’t be back.
   

   Benihana - Santa Anita, CAResponded on 15 December 2024

   Thanks for the review, Joanna! We're truly sorry to hear about your disappointing experience at Benihana - Santa Anita. It's not typical of our standards to have guests leave feeling this way, and we sincerely apologize for not meeting your expectations. We strive to provide an enjoyable dining experience and it's clear we fell short during your visit. Your feedback is valuable and will be used to improve our service. We hope you'll reconsider and give us another chance to impress you in the future. Best, The Management Team
   

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10. R

    Ricky

    Los Angeles

    1 review

    5.0

    1 review

    Dined on 11 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our chef (Ray) was amazing. He interacted not only with me and my girlfriend, but he also did so with rest of the table. He truly made it an unforgettable experience.
    

    Benihana - Santa Anita, CAResponded on 12 December 2024

    Hello, Ricky! Thank you so much for your wonderful review and the perfect ratings! We're thrilled to hear that you and your girlfriend had an unforgettable experience at Benihana - Santa Anita. It's great to know that our team made your visit enjoyable and memorable. We strive to provide excellent service to all our guests and your feedback tells us we're on the right track. We look forward to serving you again soon. Best regards, The Management Team
    

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