Benihana - Santa Anita, CA

Review summary

1. H

   Heather

   Las Vegas

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The service was VERY slow. However, our chef more than made up for it. The experience was so fun for all ages. And the food is always good!
   

   Benihana - Santa Anita, CAResponded 1 day ago

   Hi Heather! Thank you for taking the time to leave us a review. We're thrilled to hear that you and your family had a fun and enjoyable dining experience at Benihana - Santa Anita. We're sorry to hear that our service didn't meet your expectations. We always aim to provide our guests with a smooth and efficient dining experience, and we're sorry if you felt that it was slow. We're glad to hear, though, that our chef's culinary skills more than made up for it. We appreciate your feedback and look forward to serving you again soon! Best regards, The Management Team
   

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2. M

   Mari

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely recommend. Awesome and the food is delicious.
   

   Benihana - Santa Anita, CAResponded 3 days ago

   Hey, Mari! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Santa Anita and found our food delicious. Your high recommendation means a lot to us. We look forward to serving you again soon.
   

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3. A

   Angie

   Los Angeles

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   My experience at this Benihana was super terrible. I made a reservation for my sister's birthday and I think it was useless since my reservation was at 8:30 pm and I had to wait 1 hour for them to give us our table and the girls who work here laugh at you when they look at you upset about the situation.
   

   Benihana - Santa Anita, CAResponded 6 days ago

   Hey Angie! Thanks for the review. We're truly sorry to hear about your experience at Benihana - Santa Anita. It's clear that we didn't meet your expectations, especially on such a special occasion as your sister's birthday. We understand how frustrating it can be to wait for a table and we apologize for the inconvenience caused. Your feedback is important to us and we will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience in the future.
   

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4. A

   Andres

   Los Angeles

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Checked in at 7:30 for 8pm reservation. Wasn’t seated until 8:45. Chef started cooking at 9:30. Hurried to pay the bill. Out the door at about 11pm.. Benihana isn’t what it once was.
   

   Benihana - Santa Anita, CAResponded 6 days ago

   Hey Andres! Thanks for visiting us at Benihana - Santa Anita. We're sorry to hear about your experience and understand that it was not up to our usual standards. We apologize for the delay in seating and the extended wait time you experienced. We strive to provide a seamless dining experience and regret that we fell short in this instance. Your feedback is invaluable and will be used to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to welcome you back in the future for a better experience. Best, The Management Team
   

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5. I

   Irene

   Los Angeles

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great until the Female Manager asked my family to leave so they could sit other people at our table. I had just gotten up to use the restroom and we were served our Ice Cream. Now the Table beside us was full and had finished way before us and were sitting talking for some time. Their Table was cleared and cleaned. When I returned to my table after using the restroom my family was gone. I searched for them and found them outside waiting for me. They told me what had happened. I was furious. I wasn’t even done with my Ice Cream and the other table was never approached. I understand they needed the table but we waited 45 minutes past our reservation time to be seated and another 20 for the Chef and didn’t complain. Our Chef and Waiter were excellent but the Manager killed it. When we first arrived we heard the Manager tell her staff from a distance for customers to hear, “If you can stand, you can fold napkins”. Granted there were 6 staff members at the front desk standing around talking but we think she needs training herself. We as customers don’t need to hear staff being disciplined.
   

   Benihana - Santa Anita, CAResponded 6 days ago

   Hey, Irene! Thank you for your feedback. We're glad to hear that you enjoyed our food and service, but we're deeply sorry for the unfortunate incident you experienced with the table arrangement. We understand how frustrating it must have been to feel excluded, especially since you had a reservation. We assure you that this is not our standard practice and we will address this issue promptly. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again under better circumstances.
   

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6. K

   Kathleen

   St. Louis

   26 reviews

   4.0

   26 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food is fresh and delicious. The service is good and it’s a festive atmosphere. It is pretty expensive though.
   

   Benihana - Santa Anita, CAResponded 6 days ago

   Hey Kathleen! Thank you for your kind words about our food and service. We're thrilled to hear that you enjoyed the festive atmosphere at Benihana - Santa Anita. We understand your concerns about the pricing. We strive to provide the best quality and service, and your feedback helps us improve. We hope to welcome you back soon for a more balanced experience. Best, The Management Team
   

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7. J

   Jean

   Los Angeles

   10 reviews

   2.0

   10 reviews

   Dined on 11 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The chef actually threw a knife at my chest while doing a trick. It slipped out of his hands and onto plate, landing right before my chest. The server had to fix our split check three times. Our waters were never refilled.
   

   Benihana - Santa Anita, CAResponded on 14 November 2024

   Hello Jean! We're truly sorry to hear about your recent experience at Benihana - Santa Anita. We understand how such incidents could be distressing and we sincerely apologize for the discomfort caused. We're taking your feedback seriously and will address this issue promptly. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future and provide a more positive experience. Best regards, The Management Team
   

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8. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Extremely crowded, and we didn’t get seated until 30-40 min after our resy, but the hosts did their best to accommodate everyone. Even when others were extremely demanding and rude, the hosts stayed calmed and reassuring. We had Chef Ray who was very talented, personable, funny, etc. He made the wait worth it.
   

   Benihana - Santa Anita, CAResponded on 11 November 2024

   Dear Guest! Thanks for visiting us at Benihana - Santa Anita! We're thrilled to hear that despite the wait, you still found our hosts calming and reassuring. We're also glad to know that our team was able to accommodate your needs. It's wonderful to hear that you enjoyed our talented Chef Ray and found him personable and funny. We appreciate your patience and we're grateful for your 5-star rating. We look forward to your next visit. Best regards, Benihana - Santa Anita Management Team
   

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9. D

   DM

   Los Angeles

   4 reviews

   vip
   2.0

   4 reviews

   Dined on 9 November 2024

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our waiter Leo was lovely and the hostess was very nice as was our table chef Alex. But they were terribly understaffed and the delays were about an hour and they actually forgot about us for about thirty minutes when we were trying to pay the bill. We thought the servers were awesome and kind and did the best they could but they need more staff to accommodate the weekend rush. It’s not fair to anyone to set them up to fail.
   

   Benihana - Santa Anita, CAResponded on 11 November 2024

   Dear Guest! Thank you for taking the time to share your experience with us. We're glad to hear that you found our staff to be lovely and our chefs to be very kind. However, we're truly sorry to hear about the delay and the misunderstanding about the payment. We understand how frustrating that can be and we're truly sorry for any inconvenience caused. We're taking your feedback seriously and will strive to improve our service in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best, The Management Team at Benihana - Santa Anita
   

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10. Z

    Zulema

    Los Angeles

    58 reviews

    vip
    5.0

    58 reviews

    Dined on 8 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great time with amazing service from out waitress and delicious food and show by our Chef named Fausto. Everything was perfect.
    

    Benihana - Santa Anita, CAResponded on 9 November 2024

    Dear Zulema! Thanks for visiting us at Benihana - Santa Anita! We're thrilled to hear that you had a great time and enjoyed our food and Chef's show. Your kind words mean a lot to us. We always aim to deliver the best service and delicious meals to our guests. We're so glad you had a wonderful experience and we look forward to serving you again.
    

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