Benihana - San Francisco, CA

Review summary

1. V

   Vickie

   San Francisco

   4 reviews

   vip
   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I ate here last evening which was Thanksgiving. Food was delicious. I had shrimp, scallops and calamari. My son ordered steak and lobster. The food was fresh and seasoned perfectly. It was great fun watching it cooked in front of us. Also the people at our table were friendly and kind. It was a special holiday experience.
   

   Benihana - San Francisco, CAResponded today

   Hello, Vickie! Thank you for choosing Benihana - San Francisco for your Thanksgiving dinner! We're thrilled to hear that you and your family enjoyed your meals and our service. It's always a pleasure to serve our guests and we're glad to know that our staff made your experience pleasant. We look forward to welcoming you back for more memorable dining experiences. Best regards, The Management Team
   

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2. K

   Kay

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great fun. Great place to celebrate Thanksgiving
   

   Benihana - San Francisco, CAResponded today

   Thanks for the feedback, Kay! We're thrilled to hear that you enjoyed the food and the overall experience at Benihana - San Francisco. We strive to create a fun and memorable experience for our guests, especially on holidays like Thanksgiving. We appreciate your high ratings for our food and service. We're always looking for ways to improve and we value your input. We hope to see you again soon!
   

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3. A

   Aij

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Understaffed and did not provide a clear heads up to the long wait
   

   Benihana - San Francisco, CAResponded today

   Thanks for the review, Aij! We're truly sorry to hear about your experience at Benihana - San Francisco. We strive to provide our guests with the best service and it's clear we fell short during your visit. We understand that waiting can be frustrating and we're sorry for any confusion about our staffing. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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4. N

   Nia

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Pros: the food was pretty good, the guests we were seated with were fine, and the location was easily accessible with a nearby parking garage. Cons: we were seated 20 minutes after our reservation time and still had to wait almost an hour to place an order. Our chef finally arrived at our table at 9 (we had a 7pm res). Our chef also lacked the flair I have come to associate with Benihana. We also had to listen to other customers loudly complain and argue with staff the entire time we waited to be seated. Overall, I would have expected a smoother experience for a weeknight service. This location seemed overbooked and understaffed. At least the food was decent.
   

   Benihana - San Francisco, CAResponded today

   Thanks for the feedback, Nia! We're glad to hear you enjoyed the food and found us easily accessible. We apologize for the delay and the noise level during your service. We strive for a comfortable dining experience and will take your comments into consideration. We hope to provide a smoother experience on your next visit.
   

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5. A

   Angelina

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great service as always. We were seated right away.
   

   Benihana - San Francisco, CAResponded 2 days ago

   Thanks for the feedback, Angelina! We're thrilled to hear that you enjoyed your experience at Benihana - San Francisco. It's always our pleasure to provide great service and we're glad to know we hit the mark for you. We appreciate your ratings and look forward to serving you again soon. Best, The Management Team
   

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6. S

   Shannon

   Hawaii

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   As always food was good but we were seated 45 mins after our reservation time and there were a few parties that were extremely loud
   

   Benihana - San Francisco, CAResponded 3 days ago

   Hi, Shannon! Thank you for your feedback and for being a regular at Benihana - San Francisco. We're glad to hear that you enjoyed our food. However, we sincerely apologize for the delay in seating and the noise level. We understand how important it is to have a comfortable dining experience for our guests and we regret that we didn't meet your expectations this time. We appreciate your patience and understanding and we look forward to serving you better in the future. Best, The Management Team
   

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7. B

   Betty

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch experience and they have a huge menu and lots of options for lunch sets. If you don't want to do hibachi they have lunch options with sushi, sashimi, poke, and even noodles. Everyone found something for them and enjoyed lunch together.
   

   Benihana - San Francisco, CAResponded 5 days ago

   Thanks for the review, Betty! We're thrilled to hear that you had a great lunch experience at Benihana - San Francisco. It's wonderful to know that our menu offers options that our guests enjoy and that they all found something for their lunch sets. We're glad everyone enjoyed their meal and we look forward to serving you again soon!
   

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8. J

   Julien

   San Francisco

   6 reviews

   vip
   3.0

   6 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Service in the bar area could be better. There’s one guy running around everywhere, other staff are just looking at him.
   

   Benihana - San Francisco, CAResponded 5 days ago

   Hello, Julien! Thank you for taking the time to review your experience at Benihana - San Francisco. We're glad to hear that you enjoyed the food. However, we're sorry to hear that you found the service in the bar area to be lacking. We aim to provide a comfortable and enjoyable environment for our guests, and we regret if you felt otherwise. Your feedback is valuable to us and we will certainly take it into account for future improvements. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to welcome you back soon for a better experience. Best regards, The Management Team
   

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9. g

   gary

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 19 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Show not as exciting A’s Burlingame Food average. Rice was best. Shrimp appetizer too small Cold in restaurant Prefer more people at table. Only 1 other couple Very expensive Not going back
   

   Benihana - San Francisco, CAResponded on 20 November 2024

   Hey Gary! Thanks for visiting us at Benihana - San Francisco. We appreciate your feedback. We're sorry to hear that you found our A's Burlingame Food average and our shrimp appetizer not exciting. We also note your preference for more people at the table. We strive to create a comfortable and enjoyable atmosphere for all our guests, and your feedback helps us do just that. We're glad to hear that you found our service satisfactory, but we're sorry if you felt it was expensive. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to impress you in the future. Best, The Management Team
   

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10. A

    Anne

    San Francisco

    1 review

    5.0

    1 review

    Dined on 18 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Happy that there are was no wait time. Food served on a very timely basis. As always food was great!
    

    Benihana - San Francisco, CAResponded on 19 November 2024

    Dear Anne! Thanks for the feedback! We're thrilled to hear that you enjoyed the food and found our service to be timely. At Benihana - San Francisco we strive to provide our guests with an exceptional dining experience from start to finish. We're glad we hit the mark for you! We look forward to your next visit.
    

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