Benihana - San Francisco, CA

Review summary

1. OT

   OpenTable Diner

   San Francisco

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   We made a reservation for 4:45 to be able to make a 7:00 show. We were seated at 5:15 and the chef couldn’t start cooking until about 6:15 because the table took so long to heat up. They should heat the tables before people are seated in my opinion and the seat people when their reservation is. When we arrived at 4:45 the place was empty, so I don’t understand the problem. The chef was great but we had to rush out just minutes after our main meal was served. I had to leave my plate basically untouched and couldn’t take it with me because I wasn’t going to bring it to the ballet.
   

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2. L

   Lolita

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   It took way too long to seat us. I love Benihana but the service was just not that great. Good place for lunch but not great during holidays. Took an additional 45 min to just seat us from our reservation then once we sat down didn’t even get our drinks for another 40 min
   

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3. Y

   Yvette

   VIP

   San Francisco

   17 reviews

   4.0

   17 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun place for a large group. Good staff and entertaining. I could do without the service charge, but I guess everybody in San Francisco thinks it’s OK to do that.
   

   Benihana - San Francisco, CAResponded 1 day ago

   Thanks for visiting us, Yvette! We're glad to hear that you enjoyed your time at Benihana - San Francisco. It's great to know that our staff, food, and entertainment kept your group entertained. We understand your concern about the service charge. We aim to provide a unique dining experience for all our customers, and we believe in providing fair value. We appreciate your feedback and will take it into consideration. Looking forward to your next visit!
   

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4. J

   Jenny

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love going here for my birthday, the food is amazing as always !
   

   Benihana - San Francisco, CAResponded 4 days ago

   Thanks for the review, Jenny! We're thrilled to hear that you always enjoy your birthday celebrations at Benihana - San Francisco. It's fantastic to know that our food continues to impress you. We truly appreciate your support and look forward to serving you again soon!
   

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5. K

   Kassandra

   VIP

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mario is An amazing chef and made the experience exquisite.
   

   Benihana - San Francisco, CAResponded 4 days ago

   Thanks for visiting us, Kassandra! We're thrilled to hear that you had an exceptional experience with our chef, Mario, at Benihana - San Francisco. It's wonderful to know that our food and service lived up to your expectations. We strive to provide our guests with an unforgettable dining experience and your feedback is a testament to our efforts. We look forward to serving you again soon! Best regards, The Management Team
   

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6. J

   Joan

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   this was the second time we had gone to Benihanas for my son's birthday. It was a packed Saturday night after SantaCon and so the level of noise and happy people was staggering upon arrival. But it was the holidays and so we got into the spirit right away. We had a 7:15 reservation and they sat us at 7:35. Off to a great start. All around us at the " grills" the chefs were performing, lights were blinking and happy people were clapping to add to the fun. Out to our grill walked Shaun. Shaun had adequate knife skills but was really just a lump of no fun. I don't even think he smiled once, while doing the Benihana "Schtick. He was just going through the motions of the routine and obviously wanted to be somewhere else" If I had my guess Shaun probably went to culinary school and was having a hard time accepting the fact this is where he had landed. Our food was cooked perfectly and the waiter tried to make up for the lackluster job Shaun was doing but frankly it was a bit disappointing. Hope this helps someone else. Make sure you do not get Shaun as your chef.
   

   Benihana - San Francisco, CAResponded 7 days ago

   Hi Joan! We're glad you chose to celebrate your son's birthday with us at Benihana - San Francisco. We're sorry to hear about the noise level and the service you received. We strive to make every occasion a memorable one and we regret falling short this time. We appreciate your feedback and will use it to improve. We hope to welcome you back for a more pleasant experience. Best, The Management Team
   

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7. A

   Alexis

   San Francisco

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shawn was awesome, went to celebrate my partners birthday, amazing night
   

   Benihana - San Francisco, CAResponded on 15 December 2024

   Hey Alexis! Thanks for the review! We're thrilled to hear that you had an amazing birthday celebration at Benihana - San Francisco. It's great to know that our team made your night special. We strive to provide excellent service and delicious food, and it's heartening to hear that we hit the mark for you. We look forward to welcoming you and your partner back for more memorable celebrations in the future.
   

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8. L

   Lilly

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined on 12 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Got misgendered. It was also insanely loud and we were sat with a family that clearly did not want us there
   

   Benihana - San Francisco, CAResponded on 15 December 2024

   Thanks for the feedback, Lilly! We're really sorry to hear about the misgendering and the noise level during your visit. We strive to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short. We will take your comments into consideration as we work to improve. We hope you'll give us another chance to provide a better experience. - Benihana - San Francisco Management Team.
   

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9. K

   Kathy

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined on 12 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Billy cooked everything perfectly. Thanks Billy !
   

   Benihana - San Francisco, CAResponded on 15 December 2024

   Thanks for the review, Kathy! We're thrilled to hear that you enjoyed your dining experience at Benihana - San Francisco. It's wonderful to know that our Billy prepared your meal to perfection and that you appreciated it. We always strive to provide excellent service and it's great to hear that we met your expectations. We appreciate your feedback and look forward to serving you again soon.
   

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10. C

    Cyra

    VIP

    San Francisco

    7 reviews

    5.0

    7 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our chef was Francisco; he was top notch, five stars all the way. He was non-stop with the Benihana thrills from start to finish. It was everything we had hoped for and more. He took such care to prepare our vegetarian meals on the grill first so that they would not have contact with meat items. The coordination between him and his assistant to get everyone their items quickly was also flawless. Well done!!!!
    

    Benihana - San Francisco, CAResponded on 9 December 2024

    Hey, Cyra! We're thrilled to hear about your fantastic experience at Benihana - San Francisco! It's great to know that our team was able to provide you with top-notch service and that our vegetarian grill dishes exceeded your expectations. We're also glad that our chef's thrills and throngs met your expectations. Your kind words mean a lot to us. We look forward to serving you again soon. Best, The Management Team
    

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