Benihana - San Diego, CA

Review summary

1. R

   Russell

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Poor over cook on steaks. Cook became rude and argumentative when told so. No apology or offer to correct. I'll stick to Shogun on Kearny Villa Road
   

   Benihana - San Diego, CAResponded today

   Thanks for the feedback, Russell! We're truly sorry to hear that your experience at Benihana - San Diego didn't meet your expectations. We strive to provide excellent service and it's clear we fell short during your visit. We apologize for the overcooked steak and the argumentative behavior you encountered. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We take your comments seriously and will address these issues with our team. We hope you'll give us another chance to provide you with the quality experience you deserve. Best, The Management Team
   

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2. L

   Lizette

   San Diego

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went to celebrate a birthday. Staff is very friendly and service is great. Food was delicious.
   

   Benihana - San Diego, CAResponded 1 day ago

   Thanks for the feedback, Lizette! We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - San Diego. It's wonderful to know that our friendly staff and top-notch service made your visit memorable. We're also glad that you enjoyed our delicious food. We appreciate your feedback and will continue to work on providing the best value. We hope to serve you again soon!
   

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3. N

   Nicole

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time with the family. We celebrated our son’s birthday!! Yuki was our server and was phenomenal! Great personality, on top of our request and very pleasant. Fausto our Chef made our food with love and soooo flavorful! Thanks!
   

   Benihana - San Diego, CAResponded 2 days ago

   Hello, Nicole! Thank you for choosing to celebrate your son's birthday at Benihana - San Diego! We're thrilled to hear that you and your family had a great time and that you found our service and food to be phenomenal. We always aim to make every dining experience memorable and it's wonderful to know we succeeded. We look forward to serving you again soon. Warm regards, The Management Team
   

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4. R

   Robert

   Orange County

   9 reviews

   vip
   3.0

   9 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was good but be prepared to wait, even if you have a reservation.
   

   Benihana - San Diego, CAResponded 2 days ago

   Hi Robert! Thank you for your feedback. We're glad to hear that you enjoyed our food and service at Benihana - San Diego. However, we understand that waiting can sometimes be a bit of a hassle, especially when you have a reservation. We apologize for any inconvenience caused and we're working on improving our reservation system to avoid this in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and hope to serve you again soon. Best, The Management Team
   

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5. B

   Brenda

   Las Vegas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Linda was our server and Luis was our chef. They were both amazing and went above and beyond for service. Linda was quick with drinks and getting orders in and Luis provided a wonderful experience. Our kids LOVED everything. THANK YOU Luis & Linda!
   

   Benihana - San Diego, CAResponded 4 days ago

   Dear Brenda! Thanks for the feedback! We're thrilled to hear that you and your kids had a wonderful experience at Benihana - San Diego. It's great to know that our team's efforts to provide excellent service and a memorable dining experience made a positive impression on you and your family. We appreciate your kind words and look forward to serving you again soon.
   

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6. J

   Jerry

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef Angel and our waiter were both fantastic, true professionals in every sense of the word.
   

   Benihana - San Diego, CAResponded 4 days ago

   Hey Jerry! Thanks for the review! We're thrilled to hear that you and your group had a fantastic experience at Benihana - San Diego. It's wonderful to know that our team of chefs, wait staff, and staff made your visit memorable. We strive to provide the best service and food, and your kind words truly make our efforts worthwhile. We look forward to serving you again soon.
   

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7. C

   Christian

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Nicole was outstanding!!! Our chef Ray put on a great show and the food was delicious!!
   

   Benihana - San Diego, CAResponded 5 days ago

   Thanks for the feedback, Christian! We're thrilled to hear that you had a fantastic experience at Benihana - San Diego. It's wonderful to know that our team's efforts to put on a great show and serve delicious food were appreciated. We strive to provide our guests with memorable dining experiences and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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8. G

   Gigi

   Las Vegas

   67 reviews

   vip
   5.0

   67 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love going this Benihana’s for lunch. We go early and it’s not that loud.
   

   Benihana - San Diego, CAResponded 6 days ago

   Thanks for visiting us, Gigi! We're thrilled to hear that you love dining at Benihana - San Diego for lunch. We strive to provide a comfortable and enjoyable experience for all our guests, so it's great to know we're hitting the mark. We appreciate your high ratings and look forward to serving you again soon!
   

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9. V

   Vanicia

   San Francisco

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Wish they had a cute photo area to take pictures. That would really make it the ultimate experience with everything else
   

   Benihana - San Diego, CAResponded 1 day ago

   Hey Vanicia! Thanks for visiting us at Benihana - San Diego! We're thrilled to hear that you enjoyed the overall experience, food, service, and value. We appreciate your feedback about our photo area and are always looking for ways to improve. We hope to see you again soon for another ultimate dining experience!
   

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10. P

    Paulina

    San Diego

    1 review

    3.0

    1 review

    Dined on 12 November 2024

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 4

    Love the food, service, ambiance. However if it’s busy plan on eating an hour after reservation time and being there for 2 hours
    

    Benihana - San Diego, CAResponded 5 days ago

    Thanks for the review, Paulina! We're thrilled to hear that you enjoyed our food, service, and ambiance at Benihana - San Diego. We understand that busy times can cause delays, and we apologize for any inconvenience this may cause. We're continuously working on improving our service to provide an even better dining experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to welcome you back soon!
    

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