Benihana - San Diego, CA

Review summary

1. B

   Benjamin

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   They were great. Everything is too expensive now, Benihana included. But it was great, and our chef Santiago and server Nathan were awesome
   

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2. j

   john

   San Diego

   19 reviews

   vip
   3.0

   19 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   I’ve been to Benihana many many times. Unfortunately this time was a mess. We had seven people at the table and were celebrating a birthday. The food is always good and consistent. However, the service was very bad. We had times we didn’t see our server for 20 minutes we had Bowls and cups and plates piling up empty. Drinks weren’t being refilled. They sent two other servers over, which both were trying to help. And at the very end of the night, our server finally came back. But by then it was already a very disappointing experience, especially for a birthday
   

   Benihana - San Diego, CAResponded 1 day ago

   Hey John! We're really sorry to hear about your recent experience at Benihana - San Diego. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. We're sorry about the long wait times and the empty plates. We're glad you found the food to be good, but we understand that the service did not meet your expectations. We're taking your feedback seriously and will work on improving these aspects. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best wishes, The Management Team
   

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3. OT

   OpenTable Diner

   San Diego

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   Paul was our server he was great. Even with the threat of getting an egg tossed at us. His service was excellent, his humor made the environment great and enjoyable. The quality of the food was average. And the good food waitress were kinda slow. Overall food was okay, and Paul's services carried.
   

   Benihana - San Diego, CAResponded 2 days ago

   Dear Guest! Thank you for your review. We're glad to hear that you had a great experience with us, despite the minor hiccups. We're always aiming to create a pleasant environment and a memorable dining experience, so we appreciate your feedback about the food and service speed. We're also glad to hear that you enjoyed the overall experience at Benihana - San Diego. We'll definitely take your comments into consideration as we continually strive to improve our services. Best regards, The Management Team
   

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4. R

   Russell

   San Diego

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Poor over cook on steaks. Cook became rude and argumentative when told so. No apology or offer to correct. I'll stick to Shogun on Kearny Villa Road
   

   Benihana - San Diego, CAResponded 4 days ago

   Thanks for the feedback, Russell! We're truly sorry to hear that your experience at Benihana - San Diego didn't meet your expectations. We strive to provide excellent service and it's clear we fell short during your visit. We apologize for the overcooked steak and the argumentative behavior you encountered. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We take your comments seriously and will address these issues with our team. We hope you'll give us another chance to provide you with the quality experience you deserve. Best, The Management Team
   

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5. L

   Lizette

   San Diego

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went to celebrate a birthday. Staff is very friendly and service is great. Food was delicious.
   

   Benihana - San Diego, CAResponded 5 days ago

   Thanks for the feedback, Lizette! We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - San Diego. It's wonderful to know that our friendly staff and top-notch service made your visit memorable. We're also glad that you enjoyed our delicious food. We appreciate your feedback and will continue to work on providing the best value. We hope to serve you again soon!
   

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6. LK

   LeilahK

   San Diego

   11 reviews

   vip
   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Louis the cook was amazing and the food was delicious!
   

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7. N

   Nicole

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time with the family. We celebrated our son’s birthday!! Yuki was our server and was phenomenal! Great personality, on top of our request and very pleasant. Fausto our Chef made our food with love and soooo flavorful! Thanks!
   

   Benihana - San Diego, CAResponded 6 days ago

   Hello, Nicole! Thank you for choosing to celebrate your son's birthday at Benihana - San Diego! We're thrilled to hear that you and your family had a great time and that you found our service and food to be phenomenal. We always aim to make every dining experience memorable and it's wonderful to know we succeeded. We look forward to serving you again soon. Warm regards, The Management Team
   

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8. R

   Robert

   Orange County

   9 reviews

   vip
   3.0

   9 reviews

   Dined on 19 November 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was good but be prepared to wait, even if you have a reservation.
   

   Benihana - San Diego, CAResponded 6 days ago

   Hi Robert! Thank you for your feedback. We're glad to hear that you enjoyed our food and service at Benihana - San Diego. However, we understand that waiting can sometimes be a bit of a hassle, especially when you have a reservation. We apologize for any inconvenience caused and we're working on improving our reservation system to avoid this in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and hope to serve you again soon. Best, The Management Team
   

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9. B

   Brenda

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Linda was our server and Luis was our chef. They were both amazing and went above and beyond for service. Linda was quick with drinks and getting orders in and Luis provided a wonderful experience. Our kids LOVED everything. THANK YOU Luis & Linda!
   

   Benihana - San Diego, CAResponded on 19 November 2024

   Dear Brenda! Thanks for the feedback! We're thrilled to hear that you and your kids had a wonderful experience at Benihana - San Diego. It's great to know that our team's efforts to provide excellent service and a memorable dining experience made a positive impression on you and your family. We appreciate your kind words and look forward to serving you again soon.
   

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10. J

    Jerry

    San Diego

    7 reviews

    5.0

    7 reviews

    Dined on 17 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our chef Angel and our waiter were both fantastic, true professionals in every sense of the word.
    

    Benihana - San Diego, CAResponded on 19 November 2024

    Hey Jerry! Thanks for the review! We're thrilled to hear that you and your group had a fantastic experience at Benihana - San Diego. It's wonderful to know that our team of chefs, wait staff, and staff made your visit memorable. We strive to provide the best service and food, and your kind words truly make our efforts worthwhile. We look forward to serving you again soon.
    

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