Benihana - Salt Lake City, UT

Review summary

1. N

   Nate

   Salt Lake City

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Of course it’s loud, it’s supposed to be. Was a fun way to wrap up with there break with kids. Chef was funny and super talented. Food was excellent and beer was cold. Great time!
   

   Is this helpful?

   Report
2. k

   kim

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything about our experience was wonderful, except we had a 7:30pm reservation and didn't get seated until about 8:20. I understand running a little behind, but we were told it would be 15-20mins behind and it turned into almost an hour. Our servers, cook, food and everything else was great! I always say honesty is the best policy, it would have been better to know the true wait time.
   

   Is this helpful?

   Report
3. S

   Steven

   VIP

   Salt Lake City

   9 reviews

   3.0

   9 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   30 minute wait to sit, despite reservation. Another 60 min wait at table until food prep! The “show” is what you go to Teppanyaki for, and even that was completely watered down. No egg tricks, no shrimp tossed. Just a little bit of spatula banging, a flaming onion, then watch someone cook your meal? It’s a bit of a shame, there is a certain magic to what Benihana’s was, but that is missing now. Our server was a charm though, very nice and attentive.
   

   Is this helpful?

   Report
4. OT

   OpenTable Diner

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ali, our chef was fantastic! He was friendly and fun. Maria, the assistant was also very nice. The food was fabulous. Will definitely be back!
   

   Is this helpful?

   Report
5. I

   Ivan

   Salt Lake City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 1

   Had a reservation for 7pm and arrived two minutes early. Wasn’t seated until 7:30 and had many people before us with late reservation seating as well. Not enough chairs at our table and was super loud and hectic. Food was great and so was the service though; just wish everything else was better
   

   Is this helpful?

   Report
6. P

   Paul

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Love the food. Hate the wait. Seems there is always a wait that overwhelms the staff.
   

   Is this helpful?

   Report
7. B

   Brint

   VIP

   Dallas

   17 reviews

   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   We had a great time this time. Food was excellent and server was great. Only negative is that we had to wait 40 minutes after our reservation time.
   

   Is this helpful?

   Report
8. N

   Natalie

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had reservation at 8pm and was a half hour late. Our server gave me the wrong drink than I ordered. Our food didn’t begin cooking for an hour. After being there for over 3 hours we asked to have the full parking time validated to which they said they did. They didn’t and on top of our experience we had to pay for part of our parking.
   

   Is this helpful?

   Report
9. K

   Kevin

   Salt Lake City

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience. Chef Ali was great and interacted with us as he made our food. All had a great time!
   

   Is this helpful?

   Report
10. T

    Tracy

    VIP

    Vancouver

    1 review

    2.0

    1 review

    Dined 6 days ago

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    very disappointing experience. Our booking was at 7pm, but we were not seated till 8pm,and were not served foods until 9pm. We left the restaurant at 9:20pm. I guess the schedules tells all.
    

    Benihana - Salt Lake City, UTResponded 6 days ago

    Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
    

    1 person found this helpful

    Report