Benihana - Salt Lake City, UT

Review summary

1. P

   Paul

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our experience at the Benihana in SLC. The service was prompt and drinks refilled without interruption or request. Chef Luis was hilarious and skilled! Food was great and the A5 Japanese steak was incredible.
   

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2. R

   Robert

   Salt Lake City

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Anna was our chef and she was the best We have had there in years.. She did the appetizer shrimp at first which has not been done that way in last few times we have been there. The meats were done just right as was the shrimps and lobster. Plus, we had some kids there that had never been to Beni, and she entertained them very well.. Cudo's to her.
   

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3. J

   Justin

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Arrived at 6:55 PM for a 7:00 PM reservation. Was finally seated at 7:55 PM. No where to sit while waiting. Food is great. Service is subpar.
   

   Benihana - Salt Lake City, UTResponded 1 day ago

   Hey Justin, We're really sorry to hear about your experience at Benihana - Salt Lake City, UT. We aim to provide a comfortable and enjoyable dining experience for our guests, and it's clear we fell short during your visit. We understand that waiting for a seat was frustrating, and we apologize for any inconvenience caused. We're glad to hear that you enjoyed our food, but we're disappointed that our service did not meet your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best Regards, The Management Team
   

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4. T

   Tami

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were so grateful for the experience, and service at this location. Quinn & Nick were extremely kind & professional. We will definitely be coming back!!!
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Dear Tami, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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5. J

   Jamie

   Salt Lake City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The staff were very unorganized Had a reservation for 8:15. Didn’t get sat until 9pm.
   

   Benihana - Salt Lake City, UTResponded 3 days ago

   Hi Jamie, We're truly sorry to hear about your recent experience at Benihana - Salt Lake City. We understand how frustrating it can be to wait, especially when you have a reservation. We sincerely apologize for the inconvenience and we'll work on improving our organization to ensure this doesn't happen again. We're glad to hear that you enjoyed our food, but we're sorry that our service didn't meet your expectations. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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6. M

   Madison

   Salt Lake City

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Love Benihana’s and their food was amazing. But, we had reservations at 6:00, so I checked in at 6 and they said they are running behind even on reservations, so she told me it was a 30 minute wait. We didn’t get seated until 6:45. I felt bad for the hostess’s, they were so sweet and people were being so mean. I know it’s not their fault, BUT I do think they have been open long enough to know when to cut reservations off so they don’t have to have people with reservations wait. That’s the whole point of reservations. I think they need to re-evaluate how many tables, chefs, chairs they have so they can stay on top of reservations. Or don’t do reservations at all and have it be a first come first served situation.
   

   Benihana - Salt Lake City, UTResponded 3 days ago

   Thanks for the feedback, Madison! We're thrilled to hear that you enjoyed our food at Benihana - Salt Lake City. However, we sincerely apologize for the long wait you experienced. We understand the importance of maintaining accurate reservation systems and we're sorry for any inconvenience caused. We'll certainly take your feedback into account as we continually strive to improve our service. We hope to welcome you back soon and provide a better experience. Best regards, Benihana - Salt Lake City, UT Management Team
   

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7. A

   Abriel

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing atmosphere and service!! Wonderful place to celebrate!
   

   Benihana - Salt Lake City, UTResponded 4 days ago

   Hello Abriel, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the atmosphere and service at Benihana - Salt Lake City. It's always a pleasure to be a part of special occasions like yours. We're especially glad that you felt the value was worth it. We look forward to welcoming you back soon! Best regards, The Management Team
   

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8. B

   Brady

   Phoenix

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   The restaurant felt too tightly crammed together. If they removed just one teppanyaki grill, it would create a much more comfortable dining experience. The food was okay, but nothing particularly special. We were visiting from out of town and decided to treat ourselves, but unfortunately, it didn’t live up to our expectations. We’ll likely look elsewhere next time we’re in Salt Lake.
   

   Benihana - Salt Lake City, UTResponded 4 days ago

   Hey Brady, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at Benihana - Salt Lake City didn't meet your expectations. We're always striving to create a comfortable and enjoyable dining atmosphere for our guests, and we regret that we fell short this time. We're also sorry to hear that the food didn't live up to your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll consider giving us another chance to provide you with a better dining experience. Best regards, The Management Team
   

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9. PT

   PatriciaT

   New York City

   7 reviews

   4.0

   7 reviews

   Dined on 17 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We felt a little rushed - always a fun experience. Food was good!
   

   Benihana - Salt Lake City, UTResponded 3 days ago

   Hey PatriciaT, We're thrilled to hear you enjoyed your experience at Benihana - Salt Lake City! We always strive to provide a fun and memorable dining experience for our guests. We're glad you enjoyed our food. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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10. J

    Justin

    Dallas

    13 reviews

    2.0

    13 reviews

    Dined on 15 December 2024

    1. Overall 2
    2. Food 5
    3. Service 3
    4. Ambience 4

    Once again, the food was delicious and the chef was fun. The restaurant front is poorly run. We had a 6:15pm reservation but actually didn’t get to our table until nearly 7:00pm. Then we didn’t get a waitress to even acknowledge us for at least 10 to 15 minutes. After that, the experience was fine. The menu has been reduced which is disappointing. For example, the meal that was NY Strip is no longer an option (?).
    

    Benihana - Salt Lake City, UTResponded on 16 December 2024

    Hey, Justin! Thank you for your feedback on your recent visit to Benihana - Salt Lake City. We're glad to hear that you enjoyed the food and our chef's fun. However, we apologize for the delay in seating and service you experienced. We understand how frustrating that can be and we're working on improving our service times. We also appreciate your feedback regarding the menu changes. We hope to serve you better in the future. Best, The Management Team
    

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