Benihana - Salt Lake City, UT

Benihana - Salt Lake City, UT reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. a

   angie VIP

   Salt Lake City3 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 1

   The place was understaffed. The staff there did a great job, they just didn’t have enough servers. The drinks were really bad. the place needs serious updating
   

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2. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 2

   For an 8:00 reservation we didn’t sit until 830, and didn’t begin eating appetizers till 920. Server and chef were great, front desk staff very unhelpful and gave no heads up on the long wait, even for a reservation.
   

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3. OT

   OpenTable Diner

   Salt Lake City2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite is the Land and Sea! We go every year for our anniversary. We love the new menu and drink options.
   

   Benihana - Salt Lake City, UTResponded 1 day ago

   Dear Guest! Thank you for choosing Benihana - Salt Lake City, UT for your special anniversary dinner. We're thrilled to hear that you enjoy our Land and Sea menu and that you're a fan of our drink options. We're committed to maintaining our standards of service and providing an enjoyable dining experience for all our guests. We look forward to serving you again on your next anniversary celebration. Best, The Management Team
   

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4. OT

   OpenTable Diner

   Salt Lake City1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our cook was decent. Overcooked my steak (nearly burnt) but that’s not a big deal to me. However our waiter got our drink order brought us our drinks then we didn’t see them again til they brought us our check no refills nothing.
   

   Benihana - Salt Lake City, UTResponded 1 day ago

   Dear Guest, we're sorry to hear about your recent experience at Benihana - Salt Lake City, UT. It's disappointing to know that you had a mix-up with your drink order and didn't receive the attention you deserved. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Thank you for your understanding.
   

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5. K

   Kate

   Las Vegas6 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We have been to benihana many times. This was our first in salt lake. I loved that the habachi tables were upstairs! Our server was sweet but didn’t check in often. The price of things paired with our service didn’t match. Our habachi server messed up tables so we didn’t get the full show. Still great food. I understand things happen
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Thanks for the feedback, Kate! We're thrilled to hear that you enjoyed the upstairs habachi tables at Benihana - Salt Lake City, UT. We're sorry to hear about the issues you experienced with your server and the pricing. We strive to provide the best experience possible for our guests, and your feedback helps us improve. We hope to see you again soon and promise a better experience next time.
   

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6. OT

   OpenTable Diner

   New York City1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Staff was not great and had some internal conflict. We told them about my friend’s birthday multiple times and they did nothing for it. As we walked out we heard multiple other groups celebrating with dessert and the staff sang to them. Food was okay but not worth the price. My friend also tried to sign up for the loyalty program to get $30 off and their website kept crashing so she never got it.
   

   Benihana - Salt Lake City, UTResponded 4 days ago

   Dear Guest, We're truly sorry to hear about your disappointing experience, especially on your friend's birthday. Your feedback is incredibly important, and we’ll be addressing these concerns with our team to improve both our service and technical systems. We truly regret that we let you down and would appreciate the opportunity to make this right. Please feel free to reach out to us directly—thank you for sharing your experience.
   

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7. A

   Antoinette

   Salt Lake City5 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   As usual, because we come every year for my husband's birthday, the food was wonderful and the dinner show chef was great! The service this time was SLOW. I don't know if someone called in sick, or quit, but we were not the only table having issues. Two of the chefs had to keep going back to the kitchen to get what should have been on their carts. None of our drinks were refilled in a timely manner. At the end of the night the waiter wrote "tips in cash greatly appreciated". I rarely carry cash for that purpose and if the restaurant needs us to do that, then they need make it clear beforehand. That being said, BH, is great for birthdays and we will be back next year.
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Dear Antoinette, Thank you for your continued support and for choosing us to celebrate your husband's birthday each year! We’re thrilled you enjoyed the food and dinner show chef, but we’re truly sorry for the slow service this time. We appreciate your feedback and will look into the staffing and service issues to ensure a smoother experience in the future. We also apologize for any confusion about tipping—your feedback helps us improve communication. We’re grateful for your loyalty and can’t wait to welcome you back next year for another fantastic birthday celebration!
   

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8. r

   robert

   Salt Lake City4 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had amazing birthday party for my beautiful wife. They did a great job thank you
   

   Benihana - Salt Lake City, UTResponded 6 days ago

   Dear Robert, Thank you for choosing Benihana to celebrate your wife’s birthday! We’re thrilled to hear you had an amazing time and that we could help make her day special. Creating memorable moments for our guests is what we strive for, and your kind words mean a lot to us. We truly appreciate you sharing your experience and look forward to celebrating more special occasions with you in the future. Thank you again! 🎉😊🍣
   

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9. OT

   OpenTable Diner VIP

   Phoenix11 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nothing but the best i’ve been gone here for the last 20 years!!! Great manager and staff
   

   Benihana - Salt Lake City, UTResponded 2 days ago

   Dear Guest! Thank you so much for your glowing review! We're thrilled to hear that you've been with us for the last 20 years and that you've consistently enjoyed our food and service. It's always our goal to provide the best dining experience for our guests. We look forward to serving you again in the future!
   

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10. OT

    OpenTable Diner

    Salt Lake City1 review

    4.0

    Dined on 13 March 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Love everything about this place. Just wish everything wasn’t SO expensive haha.
    

    Benihana - Salt Lake City, UTResponded 2 days ago

    Dear Guest! Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you loved your experience at Benihana - Salt Lake City, UT! It's great to know that you found our food delicious and our service top-notch. We understand your concerns about the pricing. We strive to provide the best quality food and service at a reasonable price, and we believe we've hit the mark in your case. We hope to welcome you back soon, and we'll do our best to keep the value in your experience. Best regards, The Management Team
    

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