Benihana - Plymouth Meeting, PA

Benihana - Plymouth Meeting, PA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tanasia

   Philadelphia1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Horrible we waited at the table for 2 hours before they even asked if we wanted soup or salad they mixed our drinks and appetizers up with strangers then was asking oh you didn’t touch that right and swapping it out it was my boyfriends birthday they did nothing I asked them to do when I made the reservation only good thing was the chef he wasn’t funny but he tried he made it better the server was a mess and the chef knew because he tried to make up for her mistake with out saying it at the end she got the checks mixed up and tried to ask for a tip a tip for what I arrived at my reservation time 7:15 and did not get outta there until 10:00 I will never go here again I’m so disappointed and it was my first time I was so happy to go and literally never again NEVER
   

   Benihana - Plymouth Meeting, PAResponded 1 day ago

   Hi Tanasia, we're truly sorry to hear about your disappointing experience at Benihana - Plymouth Meeting, PA. It's our goal to make every guest's visit enjoyable, and we regret that we fell short during your visit. We appreciate your feedback about the mix-up with your orders and the handling of your bill. We will take these issues into consideration and work on improving our service. We hope you will give us another chance to make it up to you and provide a better experience. Sincerely, The Management Team.
   

   Is this helpful?

2. S

   Sandra

   New York City11 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed it. Everything was perfect. Thank you.
   

   Benihana - Plymouth Meeting, PAResponded 1 day ago

   Hey Sandra, we're thrilled to hear that you had an amazing experience at Benihana - Plymouth Meeting, PA! It's always a pleasure to know that our guests are thoroughly satisfied with their dining experience. We're particularly proud of the perfect score we got on food and service, and we're glad you appreciated it. Your kind words mean a lot to us and we look forward to serving you again soon. Thanks again!
   

   Is this helpful?

3. C

   Cynthia VIP

   Philadelphia9 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It has been years since we have been to this kind of place. We wanted to do something new to celebrate a big birthday (80!) and this turned out better than expected. The manager (I think his name is Robert), really pulled out all the stops. From checking us in to making sure we got exactly what we ordered and constantly making sure we were taken care of, he was really great at his job. Chef MD was so much fun and prepared our food perfectly. The female server was cheerful and was careful to follow up and take care of us through to the end. (Sorry, did not catch her name.) You can tell that everyone there is working very hard so we appreciated that they still had a pleasant attitude despite a the next group of waiting diners at 8 p.m.! The guest of honor was happy and we are grateful to the staff at this Benihana. Thank you!
   

   Benihana - Plymouth Meeting, PAResponded 2 days ago

   Hey Cynthia, We're thrilled to hear that you had a great experience celebrating your 80th birthday at Benihana - Plymouth Meeting, PA! It's wonderful to know that our team provided you with top-notch service and delicious food. We're also glad that you appreciated the hard work our team puts in to ensure our guests have a pleasant dining experience. We're glad you felt that way despite the late arrival of another group of diners. We always aim to make our guests feel welcome and we're grateful for your understanding. Thank you for choosing us for your celebration! We look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

4. OT

   OpenTable Diner

   Philadelphia1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Both waiter and chef attended to our needs. Kudos to Andrew and Reggie
   

   Benihana - Plymouth Meeting, PAResponded 5 days ago

   Dear Guest, thank you for taking the time to leave us this amazing review! We're thrilled to hear that you had a great experience dining with us and that our team was able to meet your needs. It's always our pleasure to provide top-notch service and we're glad we were able to do that. We appreciate your high ratings and your kind words. We look forward to serving you again soon at Benihana - Plymouth Meeting, PA. Best, The Management Team
   

   Is this helpful?

5. S

   Stacey

   Philadelphia1 review

   3.0

   Dined on 15 March 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   We went to celebrate a couple of birthdays on a saturday night. I had made the reservation over a month in advance. We did have a large group of 13 people so we knew we would need 2 tables. My reservation was for 6pm. We were not seated until almost 7 and the bar was so understaffed that they could barely keep up with the tickets let alone accommodate reservation wait overflow. Once seated (next to the bathrooms) we were greeted by our 2 servers (1 for each table). Our servers were very obviously frazzled. They had tables all over and seemed to have more tables than they should be handling. Our drinks were delayed time and again and one of our tables never received their salads until the hibachi chef came out. The chefs were great, as always, but the place needed about 3-4 more servers for the # of reservations they had. I felt so bad for them as they were obviously understaffed. We will not be coming back to this location, a good time was not had despite the food being phenomenal. That's not enough for repeat. I've worked in the service industry for years. This is a corporate problem not a people problem, stop claiming no one wants to work when this is the conditions under which you want them to work that create these types of reviews. I would have walked out if this was my job. Hire more servers, pay them a living wage and not change + tip. Unreal.
   

   Benihana - Plymouth Meeting, PAResponded 7 days ago

   Dear Stacey, We sincerely apologize for the experience you had during your birthday celebration. While we’re glad you enjoyed the food and appreciated the effort of our hardworking team, we recognize that an evening out is about the entire experience—not just the meal. Your feedback is truly valuable, and we hear your concerns loud and clear. We will be sharing this with our management team to address staffing and operational improvements. We appreciate your honesty and regret that we didn’t provide the level of service that would make you want to return. Thank you for taking the time to share your experience.
   

   Is this helpful?

6. D

   David VIP

   Philadelphia51 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun environment with a great team led by Manager Rob! Bruce was a super server and MD is the best chef in town with great skills and great personality!
   

   Benihana - Plymouth Meeting, PAResponded on 17 March 2025

   Dear David, Thank you for the amazing feedback! We’re thrilled you enjoyed our fun environment and had a great experience with our team. Rob, Bruce, and Chef MD will be delighted to hear your kind words! We take pride in providing excellent service and delicious food, and it’s wonderful to know we hit the mark during your visit. We truly appreciate you sharing your experience and can’t wait to welcome you back for another fantastic dining experience!
   

   Is this helpful?

7. S

   Selene

   Philadelphia5 reviews

   3.0

   Dined on 12 March 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Place has def gone down hill...had to wait 20 minutes before seated when we had a reservation. Very slow service. The food was good but not for the $$$ way to expensive.
   

   Benihana - Plymouth Meeting, PAResponded on 14 March 2025

   Dear Selene, We’re sorry to hear that your recent visit didn’t meet your expectations. We understand how frustrating it can be to wait, especially with a reservation, and we apologize for the delay in seating and the slow service. We always strive to provide a great dining experience, and we regret that we fell short. We appreciate your feedback on pricing and will continue to do our best to offer quality food and service that justifies the cost. Your comments will be shared with our team as we work to improve. We hope you’ll consider giving us another chance in the future. Best regards, The Management Team
   

   Is this helpful?

8. C

   Chantell

   New York City1 review

   1.0

   Dined on 9 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   they make reservations to not honor them, waited almost 3 hours with small children never told us they did not have enough staff, place was dirty, we did not get to eat after 3 hours no one came to our table after that long wait. one thing is being short staff another is not being honest with customer about services and have people waiting with small children knowing you don't have the staff to serve them is disgustingly wrong.
   

   Benihana - Plymouth Meeting, PAResponded on 11 March 2025

   Thanks for the feedback, Chantell. We're truly sorry to hear about your experience at Benihana - Plymouth Meeting, PA. We understand how frustrating it can be to have a bad experience and we sincerely apologize for the inconvenience caused. We understand how important it is for families to be able to enjoy their meals together and we're sorry that we didn't meet your expectations in this regard. We're also sorry for the cleanliness issues you encountered. We will take your comments into account as we continually strive to improve our services. We hope you will give us another chance to make it right in the future.
   

   Is this helpful?

9. M

   Michael VIP

   Philadelphia4 reviews

   3.0

   Dined on 9 March 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had a 6 pm reservation and they didn’t seat us until well after, taking walk-ins before us. After being seated, we didn’t get our drinks from the bar until almost 75-90 minutes later and we had already eaten our appetizer, soup and salad (apparently they claimed they had a new bartender). Things picked up when the hibachi chef eventually came. Food was good, and our group was entertained.
   

   Benihana - Plymouth Meeting, PAResponded on 11 March 2025

   Thanks for the feedback, Michael. We're glad to hear that you enjoyed the food and entertained your group at Benihana - Plymouth Meeting, PA. However, we apologize for the delay in seating and serving you. We understand how frustrating that can be and we'll address this issue with our team to improve our service. We hope to provide you with a more pleasant dining experience in the future.
   

   Is this helpful?

10. OT

    OpenTable Diner

    Philadelphia1 review

    4.0

    Dined on 9 March 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    We waiting a really long time to eat. They were short staffed it seemed.
    

    Benihana - Plymouth Meeting, PAResponded on 18 March 2025

    Dear Guest, We apologize for the long wait during your visit. We strive to provide timely service, and we're sorry we fell short, especially if we were short-staffed that day. Your feedback is important, and we’ll work on improving our staffing and wait times. Thank you for your patience, and we hope to have the chance to serve you better next time.
    

    Is this helpful?