Benihana - Pittsburgh, PA

Review summary

1. V

   Vicki

   Orlando

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food and chef were great!! The service was awful though. Kept forgetting drinks, sat there after dinner waiting for sauce containers for about 25 mins until we had to grab waiter and ask for containers. Never received my ice cream that I paid for. Just terrible service
   

   Benihana - Pittsburgh, PAResponded 2 days ago

   Hey Vicki, we're really sorry to hear about your experience at Benihana - Pittsburgh. It's disappointing to know that our service didn't meet your expectations, and we apologize for the delay in serving your ice cream and forgetting the containers. We strive to provide excellent service and value to our guests, and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the excellent dining experience we're known for. Best regards, Benihana - Pittsburgh Management Team
   

   Is this helpful?

   Report
2. K

   Karl

   Pittsburgh

   11 reviews

   5.0

   11 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always quality service with great food. A go to for celebrating special events.
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Hi Karl! Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the quality of our service and food, and that we're your go-to place for celebrating special events. We truly appreciate your support and look forward to welcoming you back for more memorable dining experiences. Best regards, The Management Team at Benihana - Pittsburgh
   

   Is this helpful?

   Report
3. G

   Gary

   Pittsburgh

   3 reviews

   1.0

   3 reviews

   Dined on 30 November 2024

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 2

   The food and service was good but the place was freezing cold and we asked 3 times to please do something about it and nothing. Today is the following day and my girlfriend is sick thats how cold it was where we sat.The other four people ate with there coats on. I also spent $500 for the coupons they offer for black friday and never received them so i had to spend an additional $400 for my dinner. The most uncomfortable dinner i ever ate in cold for $400 dollars.
   

   Benihana - Pittsburgh, PAResponded on 2 December 2024

   Dear Gary! Thanks for the feedback. We apologize for the service issues you experienced, as we strive to provide an excellent dining experience for all our guests. We're committed to providing a better experience and your feedback will help us improve. We hope to serve you better next time. If you wish to contact us with further details regarding your experience, you may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
4. S

   Stephanie

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandon was a fantastic waiter and Emanuel the best chef! The food was absolutely delicious and cooked to perfection. We had reservations for lunch the Saturday after Thanksgiving and it wasn’t as crowded as we had expected. I’d highly recommend Benihana (especially for lunch when the menu is less expensive, but the quantity still huge)!
   

   Benihana - Pittsburgh, PAResponded on 2 December 2024

   Dear Stephanie, we are delighted to hear that you enjoyed your experience at our restaurant! We are thrilled that our chef made your visit special. Thank you for your kind words and for choosing to dine with us.
   

   Is this helpful?

   Report
5. M

   Margarita

   Pittsburgh

   3 reviews

   4.0

   3 reviews

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was overall delicious. I did not care for the ginger sauce, it was far more sodium than ginger; disappointing Everything else was delicious❤️
   

   Benihana - Pittsburgh, PAResponded on 30 November 2024

   Thanks for the review, Margarita! We're thrilled to hear that you enjoyed the food at Benihana - Pittsburgh. We appreciate your feedback regarding the ginger sauce and we're sorry to hear that it didn't meet your expectations. We always strive to provide delicious meals with balanced flavors, and we'll definitely take your comments into consideration. We're glad to hear that you found the overall experience and value to be satisfactory. We hope to see you again soon for another round of delicious food and service!
   

   Is this helpful?

   Report
6. L

   Lee ann

   Pittsburgh

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for Thanksgiving. It was fun to watch the food production. The food was delicious and service was excellent.
   

   Benihana - Pittsburgh, PAResponded on 30 November 2024

   Thanks for visiting us, Lee Ann! We're thrilled to hear that you had a fun time at Benihana - Pittsburgh during your Thanksgiving visit. It's wonderful to know that you enjoyed the food production and found the food delicious and the service excellent. We strive to provide our guests with an amazing dining experience, and your feedback is a testament to our efforts. We look forward to serving you again soon!
   

   Is this helpful?

   Report
7. S

   Stacy

   Pittsburgh

   7 reviews

   5.0

   7 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first Thanksgiving eating out. Great food, great company, great service, great conversation.
   

   Benihana - Pittsburgh, PAResponded on 30 November 2024

   Thanks for the review, Stacy! We're thrilled to hear that you had a wonderful Thanksgiving dining experience at Benihana - Pittsburgh. It's great to know that our food, company, and service lived up to your expectations. We appreciate your feedback and are always looking for ways to improve. We hope to see you again soon for another great dining experience!
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience, good food, friendly staff, very accommodating!
   

   Benihana - Pittsburgh, PAResponded on 23 November 2024

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you had a fantastic experience at Benihana - Pittsburgh. It's wonderful to know that you enjoyed our food and found our staff to be friendly. We strive to provide excellent service and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
9. T

   Tobie

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 20 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our chef Nate was very entertaining and engaging during meal prep-our group enjoyed the evening!
   

   Benihana - Pittsburgh, PAResponded on 21 November 2024

   Dear Tobie! Thanks for the review! We're thrilled to hear that you had a great time during meal prep with our chef at Benihana - Pittsburgh. It's always our goal to create a memorable dining experience for our guests, and we're glad we hit the mark for you. We appreciate your feedback on our food and value, and we'll continue to work on providing the best experience for our guests. Looking forward to your next visit!
   

   Is this helpful?

   Report
10. S

    Sammi

    Pittsburgh

    1 review

    4.0

    1 review

    Dined on 19 November 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Dinner was great, the chef was very kind to the children at the table and interactive!
    

    Benihana - Pittsburgh, PAResponded on 21 November 2024

    Hi, Sammi! Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed your dinner and felt the chef was interactive with the little ones. It's always our goal to make every dining experience memorable for our guests. We look forward to serving you again soon!
    

    Is this helpful?

    Report