Benihana - Pittsburgh, PA

Review summary

1. SB

   StephanieB

   Pittsburgh

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service was terrible. With a multi course meal, the waitress didn’t remove our plates and kept saying, “a bus boy will come by”. They didn’t. I asked her again and she said she could t, then walked away. The food was fine. But the chef verified each order before cooking and then 3/4 of our orders were wrong. This included people with dietary restrictions. We love hibachi, but the service and food just weren’t great.
   

   Benihana - Pittsburgh, PAResponded 2 days ago

   Hey Stephanie, We're really sorry to hear about your experience at Benihana - Pittsburgh, PA. It's disappointing to know that our service did not meet your expectations, especially since you were happy with our hibachi. We take your feedback seriously and will address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide you with the service and food that we're known for. Best, The Management Team
   

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2. L

   Lisa

   Caribbean

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time for our son’s bday! Our chef was fantastic- the meal really really good our server adorable!! Great Job Benihana!
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Thanks for the feedback, Lisa! We're thrilled to hear that you had a great time celebrating your son's birthday at Benihana - Pittsburgh, PA. It's fantastic to know that you enjoyed our food and found our server to be adorable. We're overjoyed that our chef was able to make your son's birthday memorable. Your kind words are truly appreciated and we look forward to welcoming you and your family back for more celebrations in the future!
   

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3. B

   Beverly

   Pittsburgh

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chong, our hostess, was polite and personable. Our chef, Alex, was amazing with his precision, accuracy of the orders, and the food was cooked to perfection. We didn’t have to wait for our soup or salad. Our waiter, I’m sorry I didn’t get his name, was absolutely on point with his great timing and gave us everything we needed for a relaxing and enjoyable dinner. The other people with whom we sat were also very nice and also celebrating a birthday.
   

   Benihana - Pittsburgh, PAResponded 4 days ago

   Hello Beverly, Thank you for your wonderful review. We're thrilled to hear that you enjoyed your dining experience at Benihana - Pittsburgh, PA. It's fantastic to know that our team's precision, accuracy, and timely service were able to make your evening relaxing and enjoyable. We're also glad you found our food to be cooked to perfection. We always strive to make our guests feel comfortable and at ease. We look forward to welcoming you back for another enjoyable dinner soon. Best Regards, The Management Team
   

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4. J

   Joshua

   Chicago

   1 review

   4.0

   1 review

   Dined on 23 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Friendly staff. Moderate wait between seating and food prep. Food was fantastic and the chef made it fun for the kids.
   

   Benihana - Pittsburgh, PAResponded on 24 February 2025

   Hi Joshua, Thank you for dining at Benihana - Pittsburgh, PA and for sharing your experience. We're thrilled to hear that you enjoyed the food and found our staff to be friendly. We apologize for the wait between seating and food prep but we're glad to know it didn't affect your overall experience. We're also pleased that you felt the experience was fun for the kids. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
   

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5. S

   Shaina

   VIP

   Pittsburgh

   5 reviews

   5.0

   5 reviews

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome! Great food & very entertaining! Highly recommend!
   

   Benihana - Pittsburgh, PAResponded on 24 February 2025

   Thanks for visiting us, Shaina! We're thrilled to hear that you had an awesome experience at Benihana - Pittsburgh, PA. It's fantastic to know that you enjoyed our food and found our staff entertaining. Your high recommendation means a lot to us. We look forward to serving you again soon!
   

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6. A

   Abkeba

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, excellent wine list and wonderful food!
   

   Benihana - Pittsburgh, PAResponded on 24 February 2025

   Hey Abkeba, We're over the moon to hear that you had such a wonderful experience at Benihana - Pittsburgh, PA! It's heartening to know that our service, wine list and food met your expectations. Your kind words mean a lot to us. We look forward to serving you again soon. Best wishes, The Management Team
   

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7. m

   michael

   VIP

   Salt Lake City

   8 reviews

   5.0

   8 reviews

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful meal as always, staff and servers did a great job. Newer chef Alex was fantastic.
   

   Benihana - Pittsburgh, PAResponded on 22 February 2025

   Hi Michael, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your meal at Benihana - Pittsburgh, PA. It's always a pleasure to have you dine with us and we're delighted that our team's efforts in providing a great service were appreciated. We're proud of our new chef and we're glad you had a fantastic time. We look forward to serving you again soon! Best, The Management Team
   

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8. G

   Gary

   Pittsburgh

   4 reviews

   1.0

   4 reviews

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Every visit prices are higher and portions are smaller. The soup was very watery with no flavor and practically lukewarm. Every time you go for lunch they hand you a dinner menu and act like there is no lunch menu. I have be patronizing benihana and prior samurai for 43 years and have watched portions smaller and prices higher the whole duration. I have ordered off the dinner menu and the portions were like lunch menu. Filling out survey is a waste of my time as there is never a response to patrons concerns.
   

   Benihana - Pittsburgh, PAResponded on 18 February 2025

   Thanks for the feedback, Gary. We're sorry to hear that your recent experience at Benihana - Pittsburgh, PA didn't meet your expectations. We take your comments about portion sizes and our lunch and dinner menus seriously. We also apologize for the quality of the soup you received. We value your long-term patronage and will take your comments into consideration as we continuously strive to improve our services. We hope to have the chance to serve you again soon.
   

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9. E

   Erica

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined on 16 February 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   We were seated 30 minutes after our reservation time. Which wasn’t terrible. But then the chef didn’t come to our table for another hour and a half after we were seated.
   

   Benihana - Pittsburgh, PAResponded on 17 February 2025

   Hello Erica, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. It's disappointing to know that you had to wait for your chef, despite having a reservation, and that the service didn't meet your expectations. We appreciate your patience and understanding, and we're glad to hear that you enjoyed our food. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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10. J

    Jeffrey

    Pittsburgh

    1 review

    1.0

    1 review

    Dined on 16 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Absolutely the worst experience ever and my wife and I have been going to that location for 20 years or so. Reservation for 6 people (birthday party) at 7:00 and as of 10:00 we still had no chef!!! Then the best part is we were drinking and spending money and one person in our group said something out loud and the waiter (Timmy) kicked us out and said never ro come back. We were also disappointed because we were starving and looking forward to Benihana food and that experience made us never wanna go back ever again
    

    Benihana - Pittsburgh, PAResponded on 17 February 2025

    Thanks for the review, Jeffrey. We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. It's unfortunate that we couldn't meet your expectations on your special day, especially as you were looking forward to our Benihana cuisine. We understand how disappointing it must have been to be treated this way. We assure you that this is not the standard of service we strive to provide. We appreciate your feedback and will use it to improve our services. We hope you'll consider giving us another chance to provide the dining experience you've come to expect from us.
    

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