Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Review summary

1. R

   Rick Meese

   Tampa

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   We visit at least once a year. We have had really great service and great food, but both were off last night. Please don’t let this be a sign of things to come.
   

   Is this helpful?

   Report
2. S

   Susan

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on 11 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I do not recommend this location, worst experience ever. The hostess was too busy scrolling on her phone to say hello. She was unfriendly and seemed as though she didn’t want to be there. Our waitress was the same way- she wasn’t attentive or friend. The food was just fine and there was no level of entertainment. It is a birthday tradition to go, and our waitress sang without the birthday girl even being at the table because she just wanted to get it over with. And when taking the traditional photo, didn’t even bother to see that she cut out one of our family members. When speaking with the manager, he was not receptive and told me I could speak to the General Manager. The general manager made excuses for the experience and was worse than the manager. There is no excuse for not taking the time to slow down, especially when we got to the restaurant there was only one other table. Go elsewhere
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 4 days ago

   Hi Susan! We're truly sorry to hear about your disappointing experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista. We strive to provide a welcoming environment for all our guests, and it's clear we fell short during your visit. We appreciate your feedback regarding the hostess' behavior and the waitress' service, and we assure you that we will address these issues to improve our service. We also regret the inconvenience caused during your birthday celebration. We understand how important special occasions are and we regret that we couldn't make your birthday memorable. We hope you'll give us another chance to show you the true Benihana experience. Best regards, Benihana - Orlando - Hilton Orlando Lake Buena Vista Management Team
   

   Is this helpful?

   Report
3. K

   Kseniya

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on 9 December 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Our reservation was at 7:30 but we weren’t seated until 8, and not served till almost 8:40. My kids ended up getting too tired and leaving before we finished all of our meals. Missed the dessert course completely
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 10 December 2024

   Thanks for the feedback, Kseniya! We're sorry to hear about your experience with our service. We understand how frustrating it can be to wait, especially when you're looking forward to a nice dessert. We'll definitely take your comments on board and see how we can improve. We hope to serve you better in the future.
   

   Is this helpful?

   Report
4. D

   Damien

   Orlando

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ggg and he will hug me when he sees you and I love it too much and you
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 9 December 2024

   Hello, Damien! We're overjoyed to read your kind words! It's fantastic to know that our team made a positive impression on you and you loved it. We always strive to make our guests feel loved and valued, and it's rewarding to hear that reflected in your experience. We look forward to welcoming you back to Benihana - Orlando - Hilton Orlando Lake Buena Vista soon. Thank you for your support!
   

   Is this helpful?

   Report
5. E

   Elayna

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server and chef was amazing. Very entertaining and sat us relatively quickly.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 9 December 2024

   Thanks for the feedback, Elayna! We're thrilled to hear that you enjoyed your dining experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista. It's wonderful to know that our service and food met your expectations. We strive to provide an entertaining and fast-paced dining experience for our guests. We appreciate your support and look forward to serving you again soon!
   

   Is this helpful?

   Report
6. L

   Loretta

   New York City

   10 reviews

   4.0

   10 reviews

   Dined on 3 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our bartender/server, Juan, was very personable and attentive. The $39 meal deal was great! Food was a little saltier than usual but we enjoyed our meal.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 5 December 2024

   Hello Loretta! We, the Management Team at Benihana - Orlando - Hilton Orlando Lake Buena Vista are thrilled to hear about your positive experience with us. We're glad to know that you found our bartender/server, Juan, to be personable and attentive. We're also pleased to know that you enjoyed your meal and found it to be a great value. We strive to provide our guests with a memorable dining experience and your feedback helps us do just that. We look forward to serving you again soon. Best regards, The Management Team at Benihana - Orlando - Hilton Orlando Lake Buena Vista
   

   Is this helpful?

   Report
7. M

   Monique

   Toronto

   14 reviews

   4.0

   14 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We visited Benihana’s with our 2 toddlers and parents. It was a nice experience. Our server was Linda and she took care of us well. Our cook was not as energetic as the others. He was really quiet and didn’t do that many tricks. Food was good. Overall it was a nice dinner.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 2 December 2024

   Hi, Monique! We're delighted to know that you had a memorable dining experience at Benihana. Thank you for your kind words and we hope to see you again soon!
   

   Is this helpful?

   Report
8. D

   Doug

   Naples

   1 review

   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   The experience was unorganized. The chef took one hour 10 minutes to be able to get to our table. It was in two entirely too long.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 2 December 2024

   Dear Doug, thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
9. R

   Rachel

   VIP

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on 26 November 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Service is incredibly slow. Chef James was wonderful but they were short staffed and took two hours to get Hibachi going.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 27 November 2024

   Hey, Rachel! Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista didn't meet your expectations. We take your comments about our service and staffing level very seriously. We are glad to hear you enjoyed the food, but we understand that the delay in getting Hibachi going was frustrating. We appreciate your patience and hope you'll give us another chance to make your dining experience better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thanks again for your feedback.
   

   Is this helpful?

   Report
10. K

    Kimi

    Las Vegas

    1 review

    1.0

    1 review

    Dined on 25 November 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 2

    Our chef was fabulous, however, the restaurant staff is disorganized, rice was hard and over-cooked. waited one hour before chef arrived at table.
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on 9 December 2024

    Hey Kimi! Thanks for visiting us at Benihana - Orlando - Hilton Orlando Lake Buena Vista. We're thrilled to hear that you enjoyed our fabulous chef service. However, we're sorry to hear about the hard rice and over-cooked dishes. We aim to provide our guests with exceptional service and it's clear we fell short during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to impress you in the future.
    

    Is this helpful?

    Report