Benihana - Ontario, CA

Review summary

1. C

   Catherine

   Central Coast

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite restaurant and the food is absolutely delicious for special occasions
   

   Is this helpful?

   Report
2. f

   felton

   Palm Springs

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Reservation was for 7:45 but we weren’t seated until 8:50. The restaurant was obviously overbooked, but they took zero accountability for their actions and made no effort to show gratitude or appreciation for any of its customer’s patience.
   

   Is this helpful?

   Report
3. D

   Dana

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   I had a 7pm table of 8 reservation for a birthday. Although the hostess said the table will not be ready until 7:45 pm. We did not get seated until 8:15 pm! The cooking did not begin until 8:45 pm. You could have called me and said your 7:00 reservation will now be 8:30 pm. That would be preferred instead of us waiting outside in the cold because there is no where to sit inside because everyone else’s reservations were an hour behind. Horrible experience!
   

   Is this helpful?

   Report
4. C

   Charisse

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   The waiter did not refill our drinks and we were crazy thirsty. We had to hunt him down. He said they gave him 3 tables instead of 2. Also my chicken was bone dry. The zucchini and onions now come pre cut in chunks. Our chef did not do a show like the other chefs we could see. Very disappointing
   

   Is this helpful?

   Report
5. R

   Ray

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I recently visited Benihana and had one of the most frustrating dining experiences ever. I booked a reservation for 8 PM, but my party wasn’t seated until after 9 PM. To make matters worse, once we were finally seated, our food didn’t start cooking until almost 45 minutes later. The delays were absolutely unacceptable, especially for a restaurant that requires reservations. The food was horrible—bland, poorly prepared, and far from what you’d expect for the price. The service was just as bad, with the staff showing little concern for the obvious delays and lack of attention. On top of that, customers were forced to pay gratuity regardless of the service quality. Gratuity should reflect the level of service, not be an automatic charge, especially when the service is this terrible. When I tried addressing these issues with the manager, they were extremely rude and unwilling to accommodate my party in any way. There was no apology or attempt to resolve the situation—they were defensive and unprofessional throughout. If you’re considering dining at Benihana, I strongly advise against it. Poor food, unreasonably long waits, terrible service, and unhelpful management make this place a waste of time and money.
   

   Is this helpful?

   Report
6. S

   Samuel

   Pittsburgh

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Waited a while to be seated despite having reservations.
   

   Is this helpful?

   Report
7. N

   Nydia

   Baja California

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Long wait to be seated even with reservations- but we did enjoy our food and drinks
   

   Is this helpful?

   Report
8. a

   andy

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything went great except for the reservation. Reservations at this location are always delayed.
   

   Is this helpful?

   Report
9. r

   ron

   Miami

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience !! i love the  environment
   

   Is this helpful?

   Report
10. C

    Cizo

    Los Angeles

    2 reviews

    1.0

    2 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    This place never honors your reservation, you will still have to wait 30+ minutes after your reservation time. This has happened multiple times already at this location ive had to leave because i wouldnt get any update. Dont see the point of them being on this app if cant honor your time!
    

    Is this helpful?

    Report