Benihana - Ontario, CA

Review summary

1. N

   Nancy

   VIP

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Worst experience I had at Benihana. Cook burned all the food. Talked so much and took too long to make everything. Lots of cross contamination with the food.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great. The service was good. Out chef has some technical difficulties with the grill but he did his best to make the evening pleasant. The other second group that sat with us were very unpleasant.
   

   Is this helpful?

3. C

   Cipriana

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   There was two waiters waiting on our table. One server took forever to notice our waters empty and the cook even said our waiter was bad. Then a high energy waiter came at made sure we got refills and asked if we needed anything.
   

   Benihana - Ontario, CAResponded 1 day ago

   Hi Cipriana, We're sorry to hear about your recent experience at Benihana - Ontario, CA. We apologize for the delay in your service and the inconvenience it caused. We strive to provide the best service and we're disappointed to hear that we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the top-notch service we're known for. Best regards, The Management Team
   

   Is this helpful?

4. L

   Lizeth

   Western NC

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our chef was amazing 10/10. Very attentive and amazing. Food was 9/10. Tasteful and well prepared by our Chef Gabriel. Service 4/10: our server didn’t come as often as I wanted to. Went a long period requiring service.
   

   Benihana - Ontario, CAResponded 2 days ago

   Hi Lizeth, Thank you for taking the time to review your experience at Benihana - Ontario, CA. We're thrilled to hear that you enjoyed the food and found it tasteful and well-prepared. However, we're sorry to hear about your experience with the service. We always aim to provide attentive and efficient service to our guests, and we regret that we fell short in this aspect during your visit. We appreciate your feedback and will certainly use it to improve our service. We hope to have the opportunity to serve you again and provide a more satisfying experience. Best regards, Benihana - Ontario, CA Management Team
   

   Is this helpful?

5. M

   Marsha

   Orange County

   21 reviews

   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This is one of the best Beni restaurants in the San Gabriel Valley in my book. The service here was over the top excellent! From the second an employee opened the front door and checked our reservation immediately, they offered immediate seating! That’s rare but very welcomed! From the waitstaff to helpers to the chef, everything was first rate and fast! Food was super good. We had the nicest most energetic waiter. He was charming and never left us waiting for a thing. This Ontario location was pleasant, clean, & felt roomy. We will go here from now on! Great job!
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the review, Marsha! We're thrilled to hear that you enjoyed your experience at Benihana - Ontario, CA. It's wonderful to know that our team's efforts to offer top-notch service and fast, efficient service are appreciated. We're glad that you enjoyed the food and found our location pleasant. Your kind words mean a lot to us. We look forward to welcoming you back soon!
   

   Is this helpful?

6. H

   Helena

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love love my birthday $30 gift card from Benihana every year. Always great service & meal
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the feedback, Helena! We're thrilled to hear that you always choose Benihana - Ontario, CA for your special celebrations. It's great to know that our service and meals met your expectations. We appreciate your loyalty and look forward to serving you again next year!
   

   Is this helpful?

7. S

   Susan

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had a 2pm reservation and were not seated until 30 minutes later when the had enough walk ins to fill a teppan grill After a long time we were asked for a beverage order Waters and sake were ordered For birthdays at the table We didn’t get waters or sake for over 20 minutes and had to ask for them We waited until 3:05pm and our chef never showed to cook our meal orders. Finally got soup , but we left due to the worst service I have ever experienced Even after asking many times. No one came by to explain or apologize for the extremely long wait. We will never return
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for visiting us, Susan. We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's clear that we didn't meet your expectations in terms of service and timing. We understand how frustrating this can be and we sincerely apologize for the inconvenience. We're taking your feedback seriously and will address these issues with our team to ensure a better experience in the future. We hope you'll give us another chance to provide you with the service you deserve. Best regards, Benihana - Ontario, CA Management Team
   

   Is this helpful?

8. M

   Marcos

   Las Vegas

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had a reservation at 5pm, did not get seated until 5:45pm. This was for a birthday celebration so we did not leave. I made my reservation online in the morning. Plenty of times available. Then we arrived any one with a reservation was still waiting. Not sure if they over booked but there was a party of 45 that got seated before little parties. Was not well executed by the staff.
   

   Benihana - Ontario, CAResponded 5 days ago

   Hello Marcos, We're truly sorry for the inconvenience you experienced during your birthday celebration at Benihana - Ontario, CA. We understand your frustration regarding the wait time and the seating process. It's certainly not the standard we aim for. We appreciate your patience and understanding, and we hope to have the opportunity to serve you again in the future. Best, The Management Team
   

   Is this helpful?

9. a

   adela

   Orange County

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We reserved on a busy day at a busy time and they apologized for the wait and accommodated us for the wait. Truly amazing service. Mind you, it was our first time there! Our chef Juan was awesome super nice and very fun! Definitely would recommend anyone to go there! Thank you Juan!
   

   Benihana - Ontario, CAResponded 4 days ago

   Thanks for the feedback, Adela! We're thrilled to hear that you had a fantastic experience with us at Benihana - Ontario, CA. It's great to know that despite the busy day and time, we were able to provide exceptional service and accommodate your needs. We're also glad that our chef made you feel welcome and had a fun time with you. Your kind words mean a lot to us. We look forward to serving you again soon!
   

   Is this helpful?

10. C

    Claudia

    Los Angeles

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was good my only issue was not having enough elbow room 🙃
    

    Benihana - Ontario, CAResponded 4 days ago

    Hi Claudia, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed your experience at Benihana - Ontario, CA! We're sorry to hear about the issue regarding the elbow room. We always aim to provide our guests with the best dining experience possible, and we appreciate your feedback. We hope to welcome you back soon for another great experience! Best, The Management Team
    

    Is this helpful?