Benihana - Newport Beach, CA

Review summary

1. O

   Opal

   Los Angeles

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Wait time was waaaaay too long even with reservation. More than and hour after that. By the time the chef arrived was 2.5 hrs!
   

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2. B

   Brad

   Orange County

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Place is always great. I understand it was Xmas eve but had a reservation and was told it would an hour or more before we sat. After we sat it wasn’t until another hour when or chef came to table. The waitress was visibly tired and 3 of the 5 orders were messed up. I’ll chalk it up to being Xmas eve but wasn’t expecting a 3 hour experience.
   

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3. E

   Ellen

   Hawaii

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overbooked so waited an hour for our table. Table was very Smokey. Good chef and food.
   

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4. S

   Sonia

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook was only on the job for 3 weeks and he did an excellent job!!!
   

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5. F

   Frances

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and excellent food. I love that they’ll take a photo of your group and give to you as souvenir in a cardboard frame.
   

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6. E

   Emily

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a TERRIBLE experience here last night. Our reservations were at 7:45pm for 10 people. We were 4 adults + 6 kids.  we arrived at 7:20 in hopes of getting seated sooner, but the host said that would likely not be possible. At 7:45, the time of our reservation, they informed us that they are running about 30 minutes behind on their reservations. We were not pleased, but we’re in a large enough group to have fun and hang out together to make the time pass by. At 8:45, one entire hour after our reservation, we asked to speak with the manager, who told us he’d get us a couple free appetizers while we continue to wait. We got a couple California rolls and a crunch roll. At 9:30pm, nearly 2 hours after our reservation, they took us to our table. At 10:15pm, NO ONE has still come by. We felt like complete idiots. We got up from our table, asked to speak with the manager again, who quietly apologized and said this should have never happened and we should have had food by now. I’m sorry, HOW? No one came to take our order. No teppanyaki chef came to our grill. How long are we supposed to acquire food without someone from the restaurant being involved? Although he apologized, we did not feel that this was an appropriate solution to our issue. They could have comped our drinks. They should have told us at the outset that they were running hours behind rather than miss inform us that they were only 30 minutes behind. this completely ruined our night and left us with very limited options for dinner. Our poor kids were total troopers, but Benihana‘s staff, management and overall response was absolutely unacceptable! 
   

   Benihana - Newport Beach, CAResponded today

   Thanks for visiting us, Emily. We're truly sorry for your disappointing experience at Benihana - Newport Beach, CA. We apologize for the long wait and the lack of attentive service. We understand how frustrating that can be and we're sorry for the misunderstanding about the delay in seating. We will work on our communication to ensure this doesn't happen again. We hope to serve you better in the future.
   

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7. S

   Shonyta

   VIP

   Las Vegas

   40 reviews

   5.0

   40 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Was a great Christmas Dinner. Family enjoyed ourselves
   

   Benihana - Newport Beach, CAResponded today

   Thanks for visiting us, Shonyta! We're thrilled to hear that you and your family enjoyed your Christmas dinner at Benihana - Newport Beach, CA. It's wonderful to know that our food and service met your expectations. We noted your rating on our value and appreciate your feedback. We hope to welcome you and your family back soon!
   

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8. M

   Monica

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful experience and the chef Isaiah was outstanding. We had children at our table and he was wonderful with them. The food was awesome and we sat down at the exact time of our reservation
   

   • 

   Benihana - Newport Beach, CAResponded 2 days ago

   Hi Monica, We're thrilled to hear that you had a wonderful experience at Benihana - Newport Beach! It's great to know that our chef was able to provide outstanding service and that you and your family had a wonderful time. We always aim to accommodate all guests' needs, including children, and we're glad that our team was able to make your experience enjoyable. We're glad that you enjoyed our food and found our reservation time to your liking. Thank you for your kind words and we look forward to serving you again soon! Best wishes, The Management Team
   

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9. D

   Diana

   San Diego

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were seated pretty quick without a reservation and it was pretty busy, so that was nice. They were very prompt in keeping your drinks filled and making sure things were flowing smoothly so overall it was a great dinner and experience as always .
   

   Benihana - Newport Beach, CAResponded 3 days ago

   Thanks for visiting us, Diana! We're delighted to hear that you enjoyed your dinner at Benihana - Newport Beach. Our team strives to provide prompt service and keep drinks filled so that our guests have a great experience. We're glad to see that you had a positive one. We appreciate your feedback and look forward to serving you again soon!
   

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10. m

    madison

    VIP

    Orange County

    2 reviews

    2.0

    2 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 3

    We go to Benihana quite often. Always have a bit of a wait once you sit down. This time we were overcharged significantly and then had to wait 40 minutes to then have to negotiate with the manager that we were still being overcharged after she edited out bill incorrectly. He would not refund the bill or even give us a discount for the inconveniences. Manager barely came over to us to say sorry.
    

    Benihana - Newport Beach, CAResponded 3 days ago

    Hey Madison, We're truly sorry to hear about your recent experience at Benihana - Newport Beach. We understand how frustrating it can be to experience a delay and then be overcharged. Please know that we take your feedback seriously and will address this issue with our team. We're also sorry to hear about the misunderstanding with your bill. We aim to provide excellent service and it's clear we fell short this time. We hope to have the opportunity to provide you with a better experience in the future. Best regards, The Management Team
    

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