Benihana - New York, NY

Review summary

1. K

   Kaleb

   Denver

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Soup and salad arrived before drinks (water). The food was mediocre. Would not recommend for the price. Skip the commercialized places and got to small mom and pop style places for an authentic experience.
   

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2. T

   Theresa

   Pittsburgh

   8 reviews

   vip
   5.0

   8 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my daughter's 11th birthday and they hyped it up so much that 4 tables sang happy birthday with us! So lively and fun! We had great conversations with our table mates too!
   

   Benihana - New York, NYResponded 3 days ago

   Dear Theresa! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed great service. Come back soon!
   

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3. OT

   OpenTable Diner

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   The music was very very loud and there was no way to turn it off even though there were only a few people in the restaurant. The staff was nice and helpful but our lunch was 2 plus hours long. We were in a very drafty table and it was very cold. Food was ok but it was very expensive for what we were served.
   

   Benihana - New York, NYResponded 1 day ago

   Dear guest! We are sorry to hear about your recent experience at our location. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We're always looking for ways to improve our service, and your feedback is invaluable to us. We hope you'll give us another chance to make it right in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website
   

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4. T

   Tom

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Immer wieder ein Erlebnis. Das Fleisch war unglaublich gut.
   

   Benihana - New York, NYResponded 5 days ago

   Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie Ihr Erlebnis bei uns genießen konnten und besonders das Fleisch so geschätzt haben. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen!
   

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5. M

   Maggie

   Baltimore

   5 reviews

   1.0

   5 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We were so excited to introduce our kids to the fun and excitement of Benihana. What a disappointment. Chef barely engaged with us and service was very slow (did not receive water refill until after meal was over, multiple empty glasses waiting to be cleared). We won’t be returning.
   

   Benihana - New York, NYResponded 5 days ago

   Hi, Maggie! We're truly sorry to hear about your disappointing experience at Benihana - New York. We always aim to provide a fun and exciting dining experience for our guests, and it's clear we missed the mark during your visit. We understand how important it is to have attentive service and a full order, and we're sorry for the delay in receiving your refills and clearing the glasses. Your feedback is invaluable to us, and we assure you that we will address these issues to improve our service. We hope you will give us another chance in the future to show you the Benihana experience that we're known for. Best, The Management Team
   

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6. S

   Stacy

   Orlando

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Meal and chef were great. But when we received the check it was altogether. We were two parties/two families and needed the check split. They balked at us for asking, and flat out refused to do it. So we paid 2 cc’s right down the middle. We’re not able to split by meal. I have never encountered this!!! Especially at a meal like this where more often than not there’s multiple parties at one seating.
   

   Benihana - New York, NYResponded 3 days ago

   Thanks for the review, Stacy! We're glad to hear that you enjoyed your meal and the chef service at Benihana - New York. However, we sincerely apologize for the inconvenience you faced regarding the check splitting. We understand your concern and we assure you that this is not our standard practice. We appreciate your patience and understanding and we hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

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7. G

   Gina

   New York City

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All I can say is I will be returning had a good time. Thumbs up 👍🏾
   

   Benihana - New York, NYResponded 5 days ago

   Hey, Gina! We're thrilled to hear that you had a good time at Benihana - New York! It's always a pleasure to serve our valued customers like you. We're glad that our food and service met your expectations. We appreciate your support and look forward to your return visit. Best, The Management Team
   

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8. E

   Eric

   New York City

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service girl was very  attentive and welcoming.
   

   Benihana - New York, NYResponded 3 days ago

   Dear Eric, thank you for your feedback and for choosing to dine with us. We're glad to hear you enjoyed your experience. Thank you for taking the time to leave us a review, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guests.
   

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9. D

   Donna

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on 25 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Drink service was very slow and worst of all, it was my birthday… a big one… Made sure they knew it and not so much as a single mention. Only celeriac was having that day and not a single mention. Disappointing.
   

   Benihana - New York, NYResponded 3 days ago

   Hey Donna! On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.
   

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10. E

    Edward

    New York City

    23 reviews

    vip
    5.0

    23 reviews

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Took my daughter and her friends for her birthday. Chef and server were fun and attentive. A great time had by all and the food was delicious.
    

    Benihana - New York, NYResponded on 25 November 2024

    Hi Edward! We're thrilled to hear that you and your friends had a great time celebrating your daughter's birthday at Benihana - New York! It's wonderful to know that our chef and server made your experience enjoyable. We strive to provide the best food and service to our guests, and your kind words are truly appreciated. We can't wait to welcome you and your friends back for another memorable dining experience. Best regards, The Management Team
    

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