Benihana - Minneapolis, MN

Review summary

1. J

   Jeff

   Minneapolis

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   Way too expensive for the food, gnats flying in the dining area, chef was entertaining for a 3 year old but not adults, others sitting at our table were rude, they ate with hats on the entire dinner and were in sweat pants. Wont go back again.
   

   Benihana - Minneapolis, MNResponded 5 days ago

   Hello, Jeff! We're truly sorry to hear about your recent experience at Benihana - Minneapolis. It's disappointing to know that we didn't meet your expectations. We understand that our prices and the behavior of our guests didn't meet your expectations, and we apologize for that. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance in the future to provide a better dining experience. Best regards, The Management Team
   

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2. C

   Chantel

   Minneapolis

   1 review

   1.0

   1 review

   Dined on 27 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They gave me a chefs table birthday certificate. I came to use it along with my husband. The bill ended up being $150. They deducted the $30 from the bill, then added gratuity of $30. So it was a rip off, basically they gave me $30 of then added it back. I will not be returning back.
   

   Benihana - Minneapolis, MNResponded 5 days ago

   Hello, Chantel! We're truly sorry to hear about your experience. At Benihana - Minneapolis we strive to provide exceptional service and it's clear we fell short during your visit. We understand the frustration of having a discrepancy on the bill, especially on such a special occasion as a birthday. We apologize for the oversight and appreciate your understanding. We value your feedback and will use it to improve our service in the future. We hope you will give us another chance to make it right. Best regards, The Management Team
   

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3. D

   David

   Minneapolis

   33 reviews

   5.0

   33 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Robert was an excellent cook and showman! Our server was equally great (sorry, forgot name).
   

   Benihana - Minneapolis, MNResponded on 25 November 2024

   Thanks for the review, Dave! We're thrilled to hear that you had an excellent experience at Benihana - Minneapolis. We take pride in our food and service, and we're glad to know that our team was able to provide you with a memorable dining experience. We've noted your feedback about the value and we'll continue to work on providing the best for our guests. We hope to see you again soon!
   

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4. C

   Casey

   Minneapolis

   75 reviews

   5.0

   75 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Benihana is pretty much the same as always. The restaurant is a little run down. Kinda sad. We’ve been going off and on for years. It’s been a while, 6 years I think. Food is the same. Some of it really good like the scallops. I wasn’t as crazy about the fried rice this time. Not sure what’s changed. The other 3 in our party liked it. Our chef/server was great. The other party at our table had two first-timers, ages 7 & 9 (guessing). They loved it. We took lots of food home. Basically Benihana lived up to our age old expectations.
   

   Benihana - Minneapolis, MNResponded on 25 November 2024

   Hey Casey! Thanks for your feedback. We're glad to hear that you enjoyed our scallops and our chef/server made your experience enjoyable. We're sorry to hear that our fried rice and other dishes didn't meet your expectations this time. We appreciate your loyalty over the years and we're committed to improving our services. We hope to see you again soon at Benihana - Minneapolis. Best, The Management Team
   

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5. D

   Dewane

   Minneapolis

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from our waitress and cook and great food
   

   Benihana - Minneapolis, MNResponded on 21 November 2024

   Hello, Dewane! Thank you so much for your kind words and the perfect ratings! We're thrilled to hear that you enjoyed our service and food. We strive to provide our guests with the best dining experience possible, and your feedback is a testament to that. We look forward to serving you again soon at Benihana - Minneapolis. Best, The Management Team
   

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6. C

   Cyrus

   Minneapolis

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, the chef was really good and we had so much fun eating with the people at our table!
   

   Benihana - Minneapolis, MNResponded on 18 November 2024

   Hello, Cyrus! Thank you so much for your wonderful review! We're thrilled to hear that you had a great time dining with us at our table and that you enjoyed our food. It's always our goal to create a fun and memorable experience for our guests. We're grateful for your high ratings and your kind words. We look forward to welcoming you back to Benihana - Minneapolis! Best, The Management Team
   

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7. C

   Carol

   Chicago

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Our table for party of 6 had 2 other people added. It was extremely crowded. Service was attentive but rushed. Salads were served as we were still eating soup. Our bills had extra charges for chicken fried rice, but server did not explain it was an up charge when she simply asked if we wanted chicken fried rice. We assumed it was just part of meal price. Our chef was great.
   

   Benihana - Minneapolis, MNResponded on 11 November 2024

   Hello Carol! We appreciate your feedback and are glad you enjoyed our service and food! We apologize for the inconvenience caused by the crowd and understand your concern about the extra charge for chicken fried rice. We assure you this was an oversight and we will review our pricing practices. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're pleased to hear your chef was great and we hope to serve you again soon. Best, The Management Team at Benihana - Minneapolis
   

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8. T

   Thomas

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice meal. We have eaten there many times. It is a more expensive dinning experience. So be prepared to spend a fair amount of money for your dinner. Tip - Order a couple extra Fried Rice orders to take home and a pint of the Yum-Yum sauce. It will extend your experience for a couple extra days!!
   

   Benihana - Minneapolis, MNResponded on 12 November 2024

   Thanks for the feedback, Thomas! We're thrilled to hear that you enjoyed your meal at Benihana - Minneapolis. We strive to provide an exceptional dining experience and it's great to know that we hit the mark for you. We understand your concern about the cost, and we appreciate your understanding. We're glad you enjoyed our Fried Rice and Yum-Yum sauce. We hope to see you again soon and promise an even more extended experience for you to try. Best, The Management Team
   

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9. J

   Julie

   Minneapolis

   1 review

   5.0

   1 review

   Dined on 28 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Very nice experience except prices have gone up far too high since last year. Also, normally the cooks are on top of handing out the Yum Yum sauce or others; but it was really tough to come by tonight. I kept asking rather than being offered.
   

   Benihana - Minneapolis, MNResponded on 30 October 2024

   Thanks for visiting us, Julie! We're glad to hear that you had a nice experience at Benihana - Minneapolis. We understand your concerns about the prices and the lack of Yum Yum sauce. We're always working on improving our services and your feedback is invaluable to us. We hope to see you again soon and provide you with a better experience.
   

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10. N

    Nancy

    Minneapolis

    1 review

    2.0

    1 review

    Dined on 23 October 2024

    1. Overall 2
    2. Food 3
    3. Service 5
    4. Ambience 4

    Been going to Benihana for years for my birthday. Been on the chef’s club for 7 years. Noticed tonight the restaurant was not as busy normally was. I know why now. They added a service fees on. 28 bucks for 3 people and bunch of other bs fees too. Ended up with over 40 bucks in fees. Nothing of which were mention any at table or In restaurant. Service was fast and food was decent but unfortunately I’m done coming to Benihana. Not worth the price! I’m all for leaving a decent tip that I decide but forced service fees and other bs fees. Good luck Benihana’s but you are going to lose a lot of long time customers like me.
    

    Benihana - Minneapolis, MNResponded on 25 October 2024

    Hey, Nancy! We're sorry to hear about your recent experience at Benihana's. We understand your concerns about the changes to the service fees and appreciate your loyalty over the years. We're glad to hear that you enjoyed the food and found our service fast. We're sorry to hear that the new fees and other charges were not properly disclosed. We'll take your feedback into account as we continually strive to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to impress you. Best, The Management Team
    

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