Benihana - Miami Beach, FL

Review summary

1. S

   Stephanie VIP

   Miami1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   This was horrible. Waited hours for a table. Crowd was not pleased. This restaurant is clearly taking too many reservations.
   

   Benihana - Miami Beach, FLResponded today

   Dear Stephanie, We’re truly sorry for your frustrating experience. Waiting for hours and feeling disappointed by the crowd and service is unacceptable, and we sincerely apologize. We strive to manage reservations effectively to provide a great experience, and it’s clear we missed the mark during your visit. Your feedback is invaluable, and we’ll review our reservation process to prevent this from happening again. We appreciate you sharing your experience and hope you might consider giving us another chance in the future.
   

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2. OT

   OpenTable Diner

   San Francisco1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   There was some trouble with the orders and they forgot to bring the cake I had for my some birthday ..according to waiter they was a miscommunication
   

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3. B

   Brianna

   Miami1 review

   4.0

   Dined on 8 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   My experience was pretty good my family and I done here quite often per our request we did have Chef Maurose who is always outstanding great cook and always a delight to have as our chef he is the reason we always come back to dine at the Miami location
   

   Benihana - Miami Beach, FLResponded 7 days ago

   Hi Brianna, We're delighted to hear that you and your family have enjoyed your visits to Benihana - Miami Beach, FL. It's always our pleasure to serve you and your family, and we're glad that Chef Maurose continues to make your experience delightful. We're always striving to provide the best for our guests and your feedback is invaluable. We look forward to serving you again soon!
   

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4. OT

   OpenTable Diner VIP

   Naples5 reviews

   1.0

   Dined on 8 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   What a terrible experience for our daughters 8th birthday. Once seated, took over an hour to get just one drink. Someone at our table tried to speak to the manager and she was very rude and hostile, didn’t care about his concerns or anyone at the table. The chef, Carlos, was great and tried to cheer everyone at the table up but it fell short. We appreciate you, Carlos. The rest of your team could learn a lot from you.
   

   Benihana - Miami Beach, FLResponded 7 days ago

   Dear Guest! We're truly sorry for the disappointing experience during your daughter's 8th birthday celebration. We understand how frustrating it can be to wait for your drinks and we apologize for the delay. We also regret the incident with the manager. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make things right. Best regards, Benihana - Miami Beach, FL Management Team
   

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5. CT

   CatalinaT

   Chicago1 review

   1.0

   Dined on 3 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Took more than 1 hour after seating down for the h ch f to come to the table. Everyone else sitting at the table were so frustrated that they left without eating after waiting for 1 hour. My son and I ended up eating alone at the table. Food was not good either. Cheap steak and the colossal shrimp were tiny. People at other tables were so frustrated as well. Worst experience ever!
   

   Benihana - Miami Beach, FLResponded on 4 March 2025

   Thanks for the feedback, Catalina. We're truly sorry to hear about your disappointing experience at Benihana - Miami Beach, FL. It's clear that we fell short in meeting our service and food standards during your visit. We strive to provide our guests with a pleasant dining experience, and it's clear we missed the mark this time. We appreciate your patience and understanding, and we will definitely take your feedback into account as we work to improve. We hope to have the opportunity to serve you again and provide you with the quality experience that we're known for. The Management Team
   

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6. OT

   OpenTable Diner VIP

   Chicago1 review

   1.0

   Dined on 3 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Literally walked out. Seated 40 min after reservation. Then 1 hour after at table we could not take it anymore after they only made it to the salad. The best part is they then charged us for the salad and soup. We ended up at McDonald. This location is very problematic
   

   Benihana - Miami Beach, FLResponded on 4 March 2025

   Dear Guest, we're really sorry to hear about your disappointing experience at Benihana - Miami Beach, FL. It's clear that we didn't meet your expectations and for that, we sincerely apologize. We understand how frustrating it must have been to wait for a long time and not have the food that you were expecting. We also understand your frustration with the charges for the salad and soup. We aim to provide our guests with an enjoyable dining experience, and clearly, we fell short this time. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.
   

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7. OT

   OpenTable Diner

   Miami1 review

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Claudia was amazing, the best. She was attentive and extremely pleasant.
   

   Benihana - Miami Beach, FLResponded on 4 March 2025

   Dear Guest! Thanks for visiting us at Benihana - Miami Beach, FL! We're thrilled to hear that you had an exceptional experience with our service. We strive to provide the best for our guests and your feedback is a testament to our efforts. We're delighted that you enjoyed the food and would like to thank you for your kind words. We look forward to serving you again soon.
   

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8. J

   John VIP

   Miami14 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Chef Luis was great. Cooked our food to perfection.
   

   Benihana - Miami Beach, FLResponded on 4 March 2025

   Thanks for the review, John! We're thrilled to hear that you enjoyed your dining experience at Benihana - Miami Beach, FL. It's wonderful to know that our chefs met your expectations with their culinary skills. We strive to provide excellent food and service to all our guests. We appreciate your feedback and look forward to serving you again soon.
   

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9. N

   Nicky VIP

   Miami23 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was for my daughter's 13th birthday. It was noisy and lively and she and her friends had a great time. Food was good. Went home full and satisfied. Great service.
   

   Benihana - Miami Beach, FLResponded on 4 March 2025

   Hello Nicky, Thank you for choosing Benihana - Miami Beach, FL for such a special occasion. We're thrilled to hear that you and your friends had a great time celebrating your daughter's 13th birthday and enjoyed our food and service. Your kind words mean a lot to us. We look forward to welcoming you and your friends back for more memorable experiences. Best Regards, The Management Team
   

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10. J

    Jordyn

    Los Angeles7 reviews

    4.0

    Dined on 1 March 2025

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 3

    The chef was amazing and entertained my 2 year. It was hard to locate our server for refills, Togo boxes and the check to close out
    

    Benihana - Miami Beach, FLResponded on 2 March 2025

    Thanks for visiting us, Jordyn! We're thrilled to hear that you and your little one enjoyed your time at Benihana - Miami Beach, FL. We're sorry to hear about the difficulty in locating your server for refills and closing out. We appreciate your patience and understanding, and we're glad that our chef was able to provide you with a memorable dining experience. We hope to serve you again soon!
    

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