Benihana - Memphis, TN

Review summary

1. M

   Melany

   San Francisco6 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a very nice time. The young lady that served us in the bar was very attentive however, she was the only server in the bar. We took that into consideration and just enjoyed ourselves.
   

   Benihana - Memphis, TNResponded 1 day ago

   Hello Melany, Thank you for your review and for choosing to dine with us at Benihana - Memphis, TN. We're thrilled to hear that you had a nice time and appreciated our attentive service. We apologize for the lack of a server in the bar during your visit, we'll certainly look into this matter to ensure all our staff are properly trained and attentive. We hope to see you again soon for another enjoyable dining experience!
   

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2. B

   Bryan

   Minneapolis1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Took over an hour to get drinks and for our order to the taken. Food was over salted like crazy and low quality. Not worth the money at all.
   

   Benihana - Memphis, TNResponded 1 day ago

   Hi Bryan, We're really sorry to hear about your experience at Benihana - Memphis, TN. We always aim to deliver a great experience, and we're disappointed to hear that we didn't meet your expectations on this occasion. We take your feedback seriously and will use it as an opportunity to improve. We hope you'll give us another chance in the future to show you the quality and service we're known for. Best regards, Benihana - Memphis, TN Management Team
   

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3. OT

   OpenTable Diner VIP

   New York City1 review

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was good. Service slow but waiters were polite
   

   Benihana - Memphis, TNResponded 7 days ago

   Dear Guest! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food at Benihana - Memphis, TN. We're sorry to hear about the slower service you experienced, and we appreciate your understanding. We're committed to providing excellent service and we'll definitely work on improving our service speed. We hope to see you again soon. Best regards, The Management Team
   

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4. OT

   OpenTable Diner

   Detroit1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   It was terrible had a reservation at 7:00pm didn’t get seated til 8:30. On top of that we had to wait and additional hour just to get our food on the grill. The hostesses were extremely rude and unprofessional, they intentionally turned their backs on customers just to ignore us. Not once did they notify us of the current situation at hand, they gave us a dry one moment and made us wait and hour and a half. This is the type of treatment you receive when you don’t book as reservation. The poor chefs were extremely and inhumanly over worked that it lead to a poor quality of food. I’m not blaming the chefs because it’s out of their control. Our server was the hardest one working last night and I witnessed other staff members try to berate and belittle her but she was LITERALLY the only one actively working to the point she just needs be in charge of the place, no kidding. The poor girl was running around frantically just to tend to all her tables, but she did it with grace and fulfilled everyone’s needs. Overall this was the worst Benihana’s I’ve ever been to, either open another Memphis location or hired more professional staff members because the whole thing was unacceptable.
   

   Benihana - Memphis, TNResponded on 3 March 2025

   Dear Guest! Thanks for visiting us. We're truly sorry to hear about your experience at Benihana - Memphis, TN. We strive to provide excellent service and it's clear we fell short during your visit. We understand how frustrating it can be to have a reservation and then have to wait, especially when you've made your intention to dine soon. We're also deeply sorry to hear about the overwork and the treatment you received from our staff. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience in the future.
   

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5. N

   901Nelson

   Memphis/West TN5 reviews

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Our group of 4ppl were seated at 6:35. We ordered our meals and drinks. It took an hour for the alcoholic drinks to come from the bar. We did receive our appetizers in a reasonable time. We sat and waited for so long for our hibachi chef. We asked a staff member to speak with the manager because we didn’t know what was going on. He came and addressed the table and said he was going to adjust everyone’s bill with a discount. Finally our chef, Chef C came at 8:30 (2 hours after being seated). Chef C was great! He clearly cared about his job and had a good attitude. He apologized for the wait. He did a good job with the food. Thankfully the food was worth the wait, but entirely too long of an experience.
   

   Benihana - Memphis, TNResponded on 3 March 2025

   Dear Guest! Thanks for the feedback. We're glad to hear that you enjoyed the food and found our team to be great. We're sorry for the long wait you experienced, and we're sorry for any inconvenience caused. We'll certainly take your feedback into account as we strive to improve our service timeliness and overall dining experience. We hope to serve you again soon.
   

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6. M

   Melvin

   Memphis/West TN1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was great chef was great !!!!!!!!!!!
   

   Benihana - Memphis, TNResponded on 3 March 2025

   Thanks for the review, Melvin! We're thrilled to hear that you enjoyed your dining experience at Benihana - Memphis, TN. It's wonderful to know that our chef's performance was up to the mark and that you found great value in your meal. We appreciate your feedback and look forward to serving you again soon! Best, The Management Team
   

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7. OT

   OpenTable Diner

   Memphis/West TN1 review

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our party had more people to show up than expected but we were well accommodated
   

   Benihana - Memphis, TNResponded on 1 March 2025

   Dear Guest! Thanks for the feedback! We're glad to hear that you and your party had a pleasant experience at Benihana - Memphis, TN. We understand that there were a few delays in your arrival, but we're glad that we could accommodate you promptly. We're always working on improving our service, and your input helps us do that. We look forward to your next visit!
   

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8. A

   Alicia

   Memphis/West TN3 reviews

   1.0

   Dined on 24 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This filthy establishment served us old meat. When I refused to accept the meat because of the rank odor when placing on the grill, the server told us that we were accidentally served food that was meant for the trash. They offered to remake it with a "fresh box of food that had just been opened". I declined because why would I ever trust someone who just admitted to serving me spoiled steak, lobster, shrimp, and chicken!!! This place should be closed down!!! I was sick for a straight week because I had consumed some of the food before smelling the spoiled aroma. The health department was notified.
   

   Benihana - Memphis, TNResponded 4 days ago

   Hey Alicia, We're really sorry to hear about your experience at Benihana - Memphis, TN. We take cleanliness very seriously and we deeply regret the incident with the food. We assure you that we do not serve any food that is not fresh and we'll be looking into this matter. We appreciate your feedback and hope that you'll give us another chance to serve you better. Best regards, Benihana - Memphis, TN Management Team
   

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9. F

   Fleuretta

   Miami1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and good food!! Thanks to Chef C and our waitress Keara!!
   

   Benihana - Memphis, TNResponded on 24 February 2025

   Thanks for the feedback, Fleuretta! We're thrilled to hear that you enjoyed the food and service at Benihana - Memphis, TN. We always strive to provide our guests with a memorable dining experience and your kind words affirm that we're on the right track. We appreciate your positive feedback and look forward to welcoming you back soon!
   

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10. R

    Reva

    Memphis/West TN1 review

    5.0

    Dined on 19 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our hibachi chef José was great! He knew the other guests at the table with us but that didn’t stop him from constantly engaging with us as well. He was very energetic and had a great sense of humor. He also made sure that everything was made exactly the way that everyone wanted and that everyone was satisfied. Our server, was this nice Korean woman and she was very nice as well. She was sensitive to my dietary restrictions/needs and made sure to make sure they were met. I can’t forget the bartender as well. She made our drinks very well and worked as a team with the hosts to make sure that they were delivered to our table because our table was ready sooner than we thought it would be. I will definitely be back because of all of them!
    

    Benihana - Memphis, TNResponded on 25 February 2025

    Hi Reva, Thank you for your wonderful review! We're thrilled to hear that you had a great time at Benihana - Memphis, TN. It's fantastic to know that our team's energy and humor added to your dining experience. We're also glad to hear that our team was able to accommodate your dietary needs and make sure you were satisfied. We're pleased that you had a positive experience with our drinks and the service provided by our team. Your satisfaction is our top priority and we're thrilled we could meet your expectations. We look forward to welcoming you back soon! Best regards, Benihana - Memphis, TN Management Team
    

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