Benihana - Memphis, TN

Review summary

1. D

   Detricia

   Memphis/West TN

   7 reviews

   1.0

   7 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was the worse experience I’ve ever had! Reservations were at 7:45. Waited! Then seated, waited for 2 hours to be told we didn’t have a cook. I asked for the manager. He came over and his professionalism was the poorest I’ve seen in such a restaurant that should uphold standards. From our conversation it sounded like he wanted us to leave instead of wait any longer. He did not help or resolve the issue. Our entire table ended up leaving without having a meal. We were still charged for drinks. This staff needs some high quality training! Thank you for ruining our Christmas Eve!!
   

   Is this helpful?

   Report
2. L

   Linda

   Memphis/West TN

   7 reviews

   4.0

   7 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server, Kaylia, and our hibachi chef took great care of us and were friendly and professional. It was Christmas Eve and I know they were exhausted, but you would never have known it.
   

   Is this helpful?

   Report
3. M

   Misty

   Memphis/West TN

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good, but the waiting for the chef to start cooking was way too long. 1.5 hours sitting at the table before the chef even started cooking the meal.
   

   Is this helpful?

   Report
4. J

   Janet

   Memphis/West TN

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef C did a great job! Very funny I had a great time thank you
   

   Benihana - Memphis, TNResponded on 16 December 2024

   Hey, Janet! Thank you for leaving such a great review! We're thrilled to hear that you had a great time at Benihana - Memphis. It's always a pleasure to have our guests enjoy our food and service. We're delighted that you found our chef's humor to be entertaining. We look forward to welcoming you back soon! - The Management Team
   

   Is this helpful?

   Report
5. C

   Chadetra

   Memphis/West TN

   6 reviews

   2.0

   6 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Waited 30+ minutes to be seated after my reseveration time. Then waited a hour+ for food. Manager made it clear he was not concerned with your issues. Was not a good experience, especially for the price paid. Not happy with my first time dining with Benihana.
   

   Benihana - Memphis, TNResponded on 9 December 2024

   Hello, Chadetra! We're truly sorry to hear about your experience at Benihana - Memphis. Waiting for your table and waiting for your food for such a long time is not the standard of service we aim to provide. We appreciate your feedback and we'll ensure this is addressed with our team to ensure it doesn't happen again. We hope you'll give us another chance to provide the quality dining experience we're known for. Best regards, The Management Team
   

   Is this helpful?

   Report
6. T

   Tammy

   VIP

   Nashville

   8 reviews

   5.0

   8 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jose was our chef and he is the best❣️Our server was great. And the food out of this world. Tender chicken and steak with moist chicken fried rice. Can't wait to go back!!
   

   Benihana - Memphis, TNResponded on 9 December 2024

   Hey Tammy! Thank you for the glowing review! We're thrilled to hear that you had a great experience with us, especially the tender chicken and steak with moist chicken fried rice. We strive to provide our guests with the best, and it's always rewarding to hear when we've succeeded. We're looking forward to your next visit at Benihana - Memphis. Best, The Management Team
   

   Is this helpful?

   Report
7. V

   Vivian

   VIP

   New Orleans

   14 reviews

   2.0

   14 reviews

   Dined on 30 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Poor quality of food. Steak hamachi wasn’t good and meat was over cooked and dry. Ginger salad wasn’t good and soup was too salt. Overall disappointed!
   

   Benihana - Memphis, TNResponded on 2 December 2024

   Dear Vivian! Thank you for taking the time to review us. We are really sorry that your experience didn’t meet your expectation and would love another opportunity to provide you with a better experience. You can reach out to us by visiting the “Contact Us” page on our website. Thank you and we look forward to hearing from you.
   

   Is this helpful?

   Report
8. S

   Steve

   Memphis/West TN

   6 reviews

   1.0

   6 reviews

   Dined on 29 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This place was horrible. We were seated quickly at our reservation time, but waited quite a while just for the server to come and get drink orders. Finally got our drinks and then waited again for to place our food order. Again, had to wait a lengthy time before the "chef" came to our table to start preparing our food. He wasn't as friendly or lively or entertaining as we have had in the past. We had to ask for our soup even though we had already started eating the entree's. One of our party ordered two chicken fried rice in addition to their meal and had to ask where it was. The server brought out two orders of steamed rice. I ordered another drink and never received it, but it was on the bill which the server did take off. The other servers were rude as I was walking back from the restroom and a server was walking in the opposite direction and expected me to move for him. I am the guest!!! It is way overpriced for what you receive. Totally ruined our experience there. Overall, I would stay away from this place. It has gone way down hill and not up to what I'm sure Benihana's standards are. Oh and to top it off, we never even received our dessert (ice cream or Sherbert). Very sub-par place.
   

   Benihana - Memphis, TNResponded on 30 November 2024

   Hey Steve! We're really sorry to hear about your experience at Benihana - Memphis. We always aim to deliver a great experience, and we regret that we missed the mark this time. We apologize for the long wait times and the service you received. We also regret that the food did not meet your expectations. Your feedback is valuable to us, and we assure you that we will address these issues. We hope you will give us another chance to turn your experience around. Best regards, The Management Team
   

   Is this helpful?

   Report
9. S

   Stephanie

   Memphis/West TN

   5 reviews

   5.0

   5 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Darnell was great. Funny, helpful and the food was great.
   

   Benihana - Memphis, TNResponded on 26 November 2024

   Thanks for the review, Steph! We're thrilled to hear that you enjoyed your dining experience at Benihana - Memphis. It's always a pleasure to know that our team's efforts to provide helpfulness and a fun atmosphere are appreciated. We're glad you enjoyed the food and we hope to see you again soon!
   

   Is this helpful?

   Report
10. T

    Tammy

    VIP

    Nashville

    8 reviews

    5.0

    8 reviews

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Gustavo prepared great food exactly like we ordered it. The fried rice was soooo good. He was very attentive to us and our server was great too! Never ran out of drink and soup salad sushi came out very quickly!
    

    Benihana - Memphis, TNResponded on 25 November 2024

    Thanks for the review, Tammy! We're thrilled to hear that you and your guests enjoyed your dining experience at Benihana - Memphis. It's great to know that our fried rice hit the spot and that you found our service attentive. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to your next visit!
    

    Is this helpful?

    Report