Benihana - Maple Grove, MN

Review summary

1. A

   Awnnastazia

   Unspecified

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   I’ve came here numerous times and to different locations and I’ve received a bigger show from the chefs I get it’s the end of the night and it’s valentines, but maybe make people get only reservations so your staff can have moderation.
   

   Benihana - Maple Grove, MNResponded today

   Thanks for the review, Awnnastazia! We're sorry to hear that your recent experience at Benihana - Maple Grove, MN didn't live up to the standards you've come to expect. We understand that the timing of your visit, Valentine's Day, may have had an impact on your overall dining experience. We appreciate your understanding and patience as we try to balance our staff's ability to provide care with the desire to turn away guests at the end of the night. We hope to have the opportunity to welcome you back in the future for a more relaxing and enjoyable dining experience.
   

   Is this helpful?

2. J

   James

   Unspecified

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   I experienced a good time with my fiancé and friends
   

   Benihana - Maple Grove, MNResponded 1 day ago

   Hey James, We're thrilled to hear that you and your friends had a good time at Benihana - Maple Grove, MN! It's always a pleasure to provide our guests with memorable dining experiences. We're glad that you and your fiancé enjoyed the food and service. Your feedback is greatly appreciated and we look forward to serving you and your friends again soon. Best wishes, The Management Team
   

   Is this helpful?

3. A

   Antionette

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here and it was great! I loved the miso soup and the pan fried gyoza. We also tried wagu of the world you should try it too.
   

   Benihana - Maple Grove, MNResponded 1 day ago

   Thanks for the review, Antionette! We're thrilled to hear that you had a great first-time experience at Benihana - Maple Grove, MN. We're glad you enjoyed our miso soup and pan-fried gyoza. We're also thrilled to know you enjoyed our wagu of the world - we hope to see you back soon! - The Management Team
   

   Is this helpful?

4. T

   Turquoise

   Minneapolis

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was really dope. I came early to see if me and my daughter could be seated sooner and they were able ro accommodate us and were just really sweet about it. Our waitress was sweet and gave my doted on my 3 year old even though I know she was busy and the food was really food. Really good experience. Thanks all😊
   

   Benihana - Maple Grove, MNResponded 1 day ago

   Thanks for visiting us, Turquoise! We're thrilled to hear that you and your daughter had a great experience at Benihana - Maple Grove, MN. It's wonderful to know that our staff was able to accommodate your early arrival and that you and your daughter had a positive dining experience. We're also glad to hear that you enjoyed our food and found our staff to be sweet. We always strive to provide a memorable experience for our guests, and it sounds like we hit the mark for you. We appreciate your feedback and look forward to serving you again soon!
   

   Is this helpful?

5. T

   Taylor

   San Francisco

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I sent a private note and do not wish to post anything publicly
   

   Is this helpful?

6. T

   Tony

   Minneapolis

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Had reservations for 2 at the bar, they had me wait 20 minutes before being seated. The hostess sat people at a table in the bar area who didn’t even have reservations before seating me. Once I was seated, no one was even sitting at the bar and they had a ton of open seats. The bartender was absolutely slow! I ordered one drink and food, he disappeared for about 15 minutes and never tended to me, then left again for another 10 minutes and asked me if I wanted a box. He then saw my empty drink and asked if I wanted another after. Absolutely bad service! Don’t go there!
   

   Benihana - Maple Grove, MNResponded 2 days ago

   Hey Tony, We're really sorry to hear about your recent experience at Benihana - Maple Grove, MN. It's disappointing to know that we didn't meet your expectations, especially with the seating issues and service you experienced. We pride ourselves on providing excellent service and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

   Is this helpful?

7. M

   Morgan

   Minneapolis

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Poor customer service and lack of professionalism.
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Thanks for the feedback, Morgan. We're sorry to hear that your experience at Benihana - Maple Grove, MN didn't meet your expectations. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your input about our customer service and we'll work on improving these areas. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

   Is this helpful?

8. c

   casey

   Minneapolis

   5 reviews

   3.0

   5 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Pricing keeps going up plus add 20% gratuity on the bill. This last time the server was kind enough to spell that out clearly. The server was great, but 2 adults and 2 kids over $200 is excessive without alcohol.
   

   Benihana - Maple Grove, MNResponded 4 days ago

   Hello Casey, Thank you for your feedback. We apologize if our pricing and gratuity policies have not met your expectations. We understand the importance of clear communication and will certainly take your comments into consideration. We're glad to hear that you found our service to be great. We hope to welcome you back soon for a more enjoyable experience. Best, Benihana - Maple Grove, MN Management Team
   

   Is this helpful?

9. S

   Sandy

   Minneapolis

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience! Everyone was very accommodating and friendly! Sim was very entertaining!
   

   Benihana - Maple Grove, MNResponded 4 days ago

   Hello Sandy, Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you had a wonderful experience at Benihana - Maple Grove, MN. It's great to know that our team was able to make your visit enjoyable and memorable. We strive to make every visit a fun and entertaining one, and we're glad to hear that we hit the mark for you. We look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

10. J

    Jerry

    Minneapolis

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very good chefs and waiters the people and the whole environment was very welcoming will come back again
    

    Benihana - Maple Grove, MNResponded 5 days ago

    Thanks for the feedback, Jerry! We're thrilled to hear that you enjoyed the chefs and the welcoming atmosphere at Benihana - Maple Grove, MN. It's always our goal to provide the best service possible and we're glad we hit the mark for you. We're looking forward to your next visit. Thanks again!
    

    Is this helpful?