Benihana - Manhasset, NY

Review summary

1. m

   mikeb487

   New York City2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Enjoyable night out, not celebrating anything special.
   

   Benihana - Manhasset, NYResponded 5 days ago

   Hi Mike, Thank you for choosing to dine with us at Benihana - Manhasset, NY and for taking the time to leave us a review. We're thrilled to hear that you had a pleasant evening and enjoyed our food and service. We appreciate your feedback regarding the value and we're always looking for ways to improve. We hope to welcome you back soon for another enjoyable night out. Best Regards, The Management Team
   

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2. G

   Gail VIP

   New York City40 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was delicious, it was a packed night with tons of kids. The wait staff was running around crazy but overall we still had a good meal. Next time we’ll skip a Saturday night or go a little later.
   

   Benihana - Manhasset, NYResponded on 3 March 2025

   Thanks for the review, Gail! We're thrilled to hear that you enjoyed your meal and had a great night with your family at Benihana - Manhasset, NY. We apologize if you felt the service was a bit hectic. We're always trying to provide efficient service, and we'll definitely take your feedback into account. We're glad to hear that overall, you had a good meal and we hope to see you again soon!
   

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3. JV

   JohnV VIP

   New York City9 reviews

   2.0

   Dined on 1 March 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Way too noisy. They need better fans. Ended the night with headache from the noise, and cooking smell on my clothes. Food and value is very good
   

   Benihana - Manhasset, NYResponded on 3 March 2025

   Thanks for the feedback, John. We're sorry to hear that your experience at Benihana - Manhasset, NY was not to your liking. We take your comments about the noise level and the cooking smell seriously and will address these issues with our team. We're glad to hear that you enjoyed the food and value despite the noise. We hope you'll give us another chance to provide a more pleasant dining experience for you and your family.
   

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4. J

   James VIP

   New York City23 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time with great food, drink and atmosphere !!
   

   Benihana - Manhasset, NYResponded on 2 March 2025

   Thanks for the feedback, James! We're thrilled to hear that you had a great time at Benihana - Manhasset, NY. It's fantastic to know that you enjoyed our food, drink, and atmosphere. We strive to provide the best for our guests, and your feedback is a testament to our efforts. We appreciate your high ratings and look forward to serving you again soon. Best regards, The Management Team
   

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5. S

   Sherrie

   New York City121 reviews

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Was Seated promptly, but at a cramped table. Chef was dismal, didn’t do the entertaining culinary performances and theatrical flair. No Hat Tricks.
   

   Benihana - Manhasset, NYResponded on 25 February 2025

   Hey Sherrie, Thanks for taking the time to share your experience at Benihana - Manhasset, NY. We're sorry to hear that you found our table cramped and the chef's performance lacking. We're always looking to improve, so your feedback is valuable to us. We hope you enjoyed the food and we'll strive to make your next visit a more enjoyable one. Thanks again for your review. Best, The Management Team
   

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6. j

   jane

   New York City7 reviews

   3.0

   Dined on 21 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very average. It was my Grandson’s bday and I called ahead. They did not do anything special, chef was boring and waitress barely spoke English . Poor service . We brought our own cake she could not even provide dessert plates, she gave us bowls. Used to be much better.
   

   Benihana - Manhasset, NYResponded on 24 February 2025

   Thanks for the review, Jane. We're sorry to hear that your recent visit to Benihana - Manhasset, NY didn't live up to your expectations. It's disappointing to hear that you felt our chef and wait staff didn't meet your expectations. We strive to provide exceptional service and delicious food, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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7. J

   Jenny VIP

   Los Angeles5 reviews

   5.0

   Dined on 18 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Leonel was wonderful as always. Food was delicious. Courteous staff.
   

   Benihana - Manhasset, NYResponded on 20 February 2025

   Thanks for visiting us, Jenny! We're thrilled to hear that you had a wonderful experience at Benihana - Manhasset, NY. It's great to know that you enjoyed our delicious food and found our staff courteous. We always strive to provide top-notch service and it's great to hear that we met your expectations. We appreciate your feedback and look forward to serving you again soon.
   

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8. j

   jacki

   New York City3 reviews

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   They take way too many reservations. We waited 30 minutes for a table with a reservation. It’s a factory. Very expensive for the service and seating arrangements. Not happy and would not go back.
   

   Benihana - Manhasset, NYResponded on 18 February 2025

   Thanks for the feedback, Jacki. We're sorry to hear about your recent experience at Benihana - Manhasset, NY. We understand that waiting for a table can be frustrating, especially when you've made a reservation. We assure you that we try to manage our reservations as efficiently as possible to ensure everyone has a chance to be seated. We're glad to hear that you enjoyed the food, but we're sorry to hear that our service and seating arrangements didn't meet your expectations. We appreciate your honesty and will take it into account as we continuously strive to improve. We hope you'll reconsider and give us another chance to serve you better.
   

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9. D

   David VIP

   New York City40 reviews

   5.0

   Dined on 12 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and excellent birthday coupon!! Thank you.
   

   Benihana - Manhasset, NYResponded on 27 February 2025

   Thanks for the review, David! We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - Manhasset, NY. We strive to make every celebration memorable and it's great to hear that we were able to make your birthday a special one. We're glad you appreciated our food, service, and value. We look forward to serving you again soon!
   

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10. c

    claudia

    New York City1 review

    1.0

    Dined on 10 February 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1

    Over priced for the little food you get - rice was burnt.. food didn't taste well.. place was empty yet waited 32 minutes for the chef to come cook.
    

    Benihana - Manhasset, NYResponded on 13 February 2025

    Hey Claudia, we're really sorry to hear about your experience at Benihana - Manhasset, NY. It's disappointing to know that our food and service did not meet your expectations. We pride ourselves on delivering a great dining experience and it seems we fell short this time. We take your feedback seriously and will use it to make necessary improvements. We hope we can have another chance to impress you in the future.
    

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