Benihana - Manhasset, NY

Review summary

1. M

   Magda

   New York City

   12 reviews

   2.0

   12 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Is a mixed review: let’s start with the food, always delicious, well prepared and good quality. We have been to Benihana many times because of the food and the experience. Sadly this time, the experience was nonexistent. Our chef had little interaction with the table, there was no volcano show or rice heart show. We looked around the other tables, they were enjoining a show but we had none. Our table consisted of two parties and we both left disappointed that we didn’t a great experience. We didn’t even take pictures!
   

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2. T

   Takeria

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chow is the best!! He always makes sure to cook the food the exact way you want it ! He is entertaining and personable. And his food is ALWAYS great! Ask for CHOW when you go to this location.
   

   Benihana - Manhasset, NYResponded 4 days ago

   Hello Takeria, We're thrilled to hear that you enjoyed your dining experience at Benihana - Manhasset, NY! It's fantastic to know that our Chow made your meal a memorable one. We always aim to provide our guests with the best food and service possible, and we're glad to hear that we hit the mark for you. We appreciate your kind words and look forward to serving you again soon. Best, The Management Team
   

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3. M

   Melissa

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service, food was mediocre and the chef didn’t do any tricks and it was very disappointing
   

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4. D

   Dawn Marie

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We originally made a reservation for 7, but due to an emergency one of our party had to leave, so we came in as a party of 6. We found out after we were seated the other party member was able to come back and have dinner.  I went to the host and requested if there was any way that we could fit the 7th person in since we had just placed our order.  The host went out of his way to make sure that the seventh person in our party was able to be seated able to eat with us and the waitress who was helping get drinks and rice was there at his side to get him everything that he needed.  It was really wonderful and incredible experience and I really appreciate the extra effort of the host and the staff to accommodate our one late guest.  10/10  Thank you so much for making our night!  The food was outstanding as always but the service was really appreciated and off the charts.
   

   Benihana - Manhasset, NYResponded on 15 December 2024

   Thanks for the feedback, Dawn! We're thrilled to hear that we could accommodate your party of six despite the unexpected departure of one of your party. It's great to know that our team was able to help ensure your dining experience was top-notch. We're also glad you enjoyed the food and found our service outstanding. We appreciate your kind words and look forward to serving you again soon! Best, Benihana - Manhasset Management Team
   

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5. I

   Iris

   VIP

   Atlantic City

   10 reviews

   4.0

   10 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   waitress was great and the chef was from El Salvador
   

   Benihana - Manhasset, NYResponded on 15 December 2024

   Thanks for the feedback, Iris! We're thrilled to hear that you enjoyed your dining experience at Benihana - Manhasset. It's wonderful to know that our chef and wait staff made a positive impression on you. We always strive to provide top-notch service and delicious food to our valued guests like you. We appreciate your high ratings and look forward to serving you again soon.
   

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6. F

   Frank

   New York City

   9 reviews

   4.0

   9 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Seated on hibachi table for dinner . There were families with very young children at each table , therefor not a recommendation for those looking for a quiet date night. Chef was friendly, food was good. I ordered the waygu beef as the waitress assured me it was from Japan. I would not recommend spending the additional $ for this cut of beef. It was not worth it. Chewy , very fatty and I was very disappointed . I ordered it med rare , I asked chef to cook a touch more which he did but it did not improve the experience. Otherwise, overall it was okay. Shrimp were good , my husband enjoyed his scallops.
   

   Benihana - Manhasset, NYResponded on 15 December 2024

   Hey Frank! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food and service at Benihana - Manhasset. We apologize if our waygu beef and shrimp didn't meet your expectations. We always aim to deliver the best quality and service, and your feedback helps us improve. We appreciate your honesty and hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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7. C

   Cathy

   New York State

   1 review

   5.0

   1 review

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great! Food was great. Been coming to this location for years and it’s always good.
   

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   Benihana - Manhasset, NYResponded on 11 December 2024

   Hey Cathy! Thanks for the review! We're thrilled to hear that you've enjoyed your visits to our Benihana - Manhasset location for years. It's fantastic to know that you found our food great and service always top-notch. We appreciate your support and look forward to serving you again soon!
   

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8. M

   Mar

   VIP

   New York City

   181 reviews

   5.0

   181 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and attention. We will be back. CHAO is a great chef. Food was delicious.
   

   Benihana - Manhasset, NYResponded on 10 December 2024

   Thanks for the feedback, Mar! We're thrilled to hear that you enjoyed your experience at Benihana - Manhasset. It's always a pleasure to know that our team's efforts to provide great service and attention are appreciated. We're also glad you enjoyed our chef's cuisine. Your kind words mean a lot to us and motivate us to keep delivering the high-quality service and food that you've come to expect from us. We look forward to welcoming you back soon!
   

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9. C

   Connie

   New York State

   1 review

   3.0

   1 review

   Dined on 26 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We ordered a chicken yakisoba and steak teriyaki. Received the bill and got charged for two steak teriyaki. Pointed out the mistake and the server was always in a rush. Server grabbed the receipt after I paid so I didn't get a chance to go over the bill after. Mentioned that my son has egg allergy, the chef used the same spatula for eggs and my son's food. Not allergy friendly. Came home and had some stomach issues after the food.
   

   Benihana - Manhasset, NYResponded on 28 November 2024

   Dear Connie! thank you for taking the time to review us. We are really sorry that your experience didn’t meet your expectation and would love another opportunity to provide you with a better experience. You can reach out to us by visiting the “Contact Us” page on our website. Thank you and we look forward to hearing from you.
   

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10. S

    Stephanie

    VIP

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Benihana is always a good idea for family or friend time. The Manhasset location is one of my favorites. Great food and service.
    

    Benihana - Manhasset, NYResponded on 18 November 2024

    Dear Stephanie! Thanks for visiting us at Benihana - Manhasset! We're thrilled to hear that we're one of your favorite locations and that you enjoyed our food and service. We understand that there might be some mixed experiences with us, and we appreciate your feedback. We strive to provide the best value for our customers and will take your comments into consideration. We look forward to serving you again soon.
    

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