Benihana - Lombard, IL

Review summary

1. S

   Shannon

   Minneapolis

   7 reviews

   5.0

   7 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great experience dinner and drinks were delicious
   

   Is this helpful?

2. P

   Pam

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We hadn’t been to Benihana’s in awhile, but the delicious food & ambience was just as wonderful as I remembered it. It’s a great place to go for a special birthday or anniversary, or just because.
   

   Benihana - Lombard, ILResponded 2 days ago

   Thanks for the review, Pam! We're thrilled to hear that your recent visit to Benihana - Lombard, IL was just as wonderful as your previous visits. It's wonderful to know that you chose us for a special occasion or just because. Your kind words about our food, ambiance, and service are greatly appreciated. We can't wait to welcome you back for another memorable dining experience.
   

   Is this helpful?

3. B

   Brian

   Chicago

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Good food and a fun experience. The cook was very good but did not seem to want to interact too often. Very filling. Waitress was very happy and attentive.
   

   Benihana - Lombard, ILResponded 2 days ago

   Hey Brian, Thank you for taking the time to leave us a review. We're thrilled to hear that you had a fun experience at Benihana - Lombard, IL and enjoyed our food. We're always here to provide a great experience and it sounds like you felt it was worth the price. We appreciate your feedback on the service and we'll strive to improve that aspect of our service. We hope to see you again soon! Best, The Management Team
   

   Is this helpful?

4. j

   jules

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We were seated at the bar area. My sushi, scallops and shrimp were good but the salmon and noodles were soo salty. Our waitress was not very attentive, gave us our rice when we were done eating. I would go back for their other food tho.
   

   Benihana - Lombard, ILResponded 4 days ago

   Thanks for the review, Jules! We're sorry to hear that your experience at Benihana - Lombard, IL didn't meet your expectations. We take your feedback on the sushi, scallops, shrimp, and salmon very seriously and will work on improving the saltiness of our noodles and attentiveness of our service. We're glad to hear you'd still consider us for another meal, and we appreciate your honesty. We hope to have the chance to serve you again soon!
   

   Is this helpful?

5. M

   Miss . Mary

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Service was excellent, they know how to make you feel welcomed. Drinks were great and food was delicious. I will be coming back soon with family and friends.
   

   Benihana - Lombard, ILResponded 6 days ago

   Thanks for the review, Mrs. Mary! We're thrilled to hear that you enjoyed our service and drinks. It's always our goal to make our guests feel welcome at Benihana - Lombard, IL. We're glad you and your family will be back soon. We look forward to serving you and your friends next time!
   

   Is this helpful?

6. m

   madeline

   Chicago

   1 review

   1.0

   1 review

   Dined on 16 February 2025

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Had to wait 40 minutes past my reservation time. They completely overbooked themselves.
   

   Benihana - Lombard, ILResponded 2 days ago

   Hello Madeline, We're truly sorry to hear about your experience at Benihana - Lombard, IL. It's disappointing to know that you had to wait beyond your reservation time and for that, we apologize. We understand how frustrating this can be and we assure you that it's not the standard of service we aim to provide. We're taking your feedback seriously and will use it to improve our reservation system and service timeliness. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
   

   Is this helpful?

7. M

   Monica

   Chicago

   1 review

   5.0

   1 review

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It’s was Valentine’s Day weekend so it was crowded so we chose to just sit in the bar area. Food came out fast and drinks were good. Had a nice time.
   

   Benihana - Lombard, ILResponded 6 days ago

   Hello Monica, Thank you for choosing to dine with us during Valentine's Day weekend at Benihana - Lombard, IL. We're thrilled to hear that you enjoyed your experience with us, especially our food and drinks. We apologize if the crowdedness affected your seating preference. We're always here to provide a comfortable and enjoyable dining experience for our guests, and we hope to see you again soon. Best regards, Benihana - Lombard, IL Management Team
   

   Is this helpful?

8. E

   Eric

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Our server got several things wrong and never brought us the drinks we’d ordered.
   

   Benihana - Lombard, ILResponded 7 days ago

   Thanks for the review, Eric! We're glad to hear that you enjoyed our food, but we're sorry to hear that you had a less-than-perfect experience with our service. We strive to provide a positive and memorable experience for all our guests, and we're disappointed to hear that we fell short in this instance. We'll certainly take your feedback into account as we continuously work to improve. We hope you'll give us another chance to serve you better in the future. Best wishes, Benihana - Lombard, IL Management Team
   

   Is this helpful?

9. T

   Tod

   Chicago

   1 review

   1.0

   1 review

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Our server never came to see us ONCE. I had to stand up find a water pitcher and refill my own water.
   

   Benihana - Lombard, ILResponded 7 days ago

   Thanks for visiting us, Tod. We're truly sorry to hear about your experience at Benihana - Lombard, IL. It's clear that we fell short in meeting your expectations, especially with the service you received. We understand how frustrating it can be to wait for your server to acknowledge you, and we apologize for this. We are taking your feedback seriously and will work on improving our service. We hope you'll give us another chance to provide the quality experience you deserve. The Management Team
   

   Is this helpful?

10. R

    Robert

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lived up to the hype, food fabulous. Service fantastic !
    

    Benihana - Lombard, ILResponded 7 days ago

    Thanks for visiting us, Robert! We're thrilled to hear that you enjoyed your experience at Benihana - Lombard, IL. It's fantastic to know that our food and service lived up to your expectations. We strive to provide our guests with a fantastic dining experience, and your feedback lets us know we're on the right track. We appreciate your kind words and look forward to serving you again soon.
    

    Is this helpful?