Benihana - Lombard, IL

Review summary

1. c

   connie

   Chicago

   29 reviews

   vip
   5.0

   29 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We've been coming here on our birthday for over 20 years and it NEVER disappoints. My daughter has been the chef 3 times, and it's time we do that again. Love this place
   

   Is this helpful?

   Report
2. j

   jeanne

   Chicago

   4 reviews

   vip
   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food. Very busy. Not a cheap date!! We enjoyed the place
   

   Benihana - Lombard, ILResponded 1 day ago

   Hey, Jeanne! Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food and had a great time dining with us. We understand that the prices may be a bit high, but we're glad you found the overall experience to be worth it. We look forward to serving you again soon. Best regards, The Management Team at Benihana - Lombard
   

   Is this helpful?

   Report
3. C

   Claudia

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Got here at noon and was probably 1 of 3 tables. Very quiet and nice. The service was great. The workers were nice. We had a party of 7. The food was amazing, a little too much salt on a few items, but overall great filet mignon, that was the best part of my selection. The lobster was good. I would definitely recommend.
   

   Benihana - Lombard, ILResponded 2 days ago

   Hey, Claudia! We're thrilled to hear that you had a great experience at Benihana - Lombard! It's great to know that you enjoyed our service, food, and overall ambiance. We apologize if there were some inconsistencies with the seasoning on your dishes. We appreciate your feedback and will definitely take it into consideration. We're glad that you had a great time with your party and we look forward to serving you again soon! Best, The Management Team
   

   Is this helpful?

   Report
4. J

   Jennifer

   Chicago

   15 reviews

   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fun place to celebrate. I wish they still included dessert since the pouches have gone up.
   

   Benihana - Lombard, ILResponded 2 days ago

   Thanks for visiting us, Jennifer! We're thrilled to hear that you always enjoy celebrating at Benihana - Lombard. We understand your concern about not including dessert in the pouches. We're always striving to provide the best experience for our guests, and your feedback is invaluable. We hope to see you again soon!
   

   Is this helpful?

   Report
5. K

   Karina

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   We enjoyed the food and drinks, hibachi chef was very entertaining. This is a great place to celebrate a birthday, they stored our cake in the back and even gave us a picture. The service was good up until the end, the server seemed to think she was entitled to a bigger tip after putting the receipt on the table and pointing out the suggested amount, when she saw we gave 15% she made a face which I found to be very rude! Not to mention, we were seated nearly an hour after our reservation time.
   

   Benihana - Lombard, ILResponded on 18 November 2024

   Hi Karina! We're thrilled to hear that you enjoyed the food and drinks at Benihana - Lombard. It's great to know that our hibachi chef and birthday celebration made your experience memorable. We apologize for any inconvenience caused by the delay in seating and the misunderstanding with the tip. We strive to provide excellent service to all our guests and it seems we fell short in your case. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon and provide you with a better experience. Best regards, The Management Team
   

   Is this helpful?

   Report
6. G

   Guadalupe

   Chicago

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had to wait for a table. Chicken was a little dry and the hibachi menu different than what is on the website
   

   Benihana - Lombard, ILResponded 2 days ago

   Dear Guadalupe! Thanks for the feedback! We're sorry to hear that your experience didn't meet your expectations. We strive to provide excellent food and service, and we regret that we missed the mark on your visit to Benihana - Lombard. We take your comments about the chicken and the hibachi menu seriously and will work on improving these aspects. We're glad to know that you rated our service highly. We hope to welcome you back soon for a better experience.
   

   Is this helpful?

   Report
7. V

   Valerie

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time at Benihana. Food is good. The entertainment is enjoyable.
   

   Benihana - Lombard, ILResponded on 17 November 2024

   Thanks for the review, Valerie! We're thrilled to hear that you always have a great time at Benihana - Lombard. It's wonderful to know that you enjoyed our food and found the entertainment enjoyable. We always strive to provide a top-notch dining experience for our guests. We appreciate your feedback and look forward to welcoming you back soon!
   

   Is this helpful?

   Report
8. L

   Laura

   Chicago

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was amazing and food was delicious. Really enjoyed our meal.
   

   Benihana - Lombard, ILResponded on 11 November 2024

   Thanks for the feedback, Laura! We're thrilled to hear that you had an amazing experience at Benihana - Lombard. It's great to know that you enjoyed our food and found our service amazing. We strive to provide our guests with a delightful dining experience and your feedback helps us do just that. We look forward to serving you again soon!
   

   Is this helpful?

   Report
9. T

   Tara

   Chicago

   1 review

   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Even with a reservation the wait time was just shy of an hour wait.
   

   Benihana - Lombard, ILResponded on 12 November 2024

   Thanks for the review, Tara! We're sorry to hear about the wait time you experienced during your visit. We understand how frustrating that can be and we apologize for any inconvenience. We're continuously working on improving our service and we appreciate your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to serve you better.
   

   Is this helpful?

   Report
10. A

    Aaron

    Chicago

    1 review

    1.0

    1 review

    Dined on 10 November 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 5

    Went in with moderate expectations as research showed the good was moderate but paying for the show. Unfortunately didn’t get either and the service was something to be desired as well. The food was as described from other reviews in which you were getting average food for the price. The show was lackluster to say the least. The only “trick” we saw was an egg spin on the grill that the chef flipped into his pocket. It seemed that all other tables were being much more entertained and even saw giant flames at another table. We didn’t receive anything special from that front. Now to the service. We were first timers and asked for an understanding on what to do and the explanation was basically just pointing back and forth between different pages of the menu. We never got our drinks at the beginning of the meal and had to ask the waitress for them right before the entrees were served. Next about half the table ordered steamed rice which never came out and had to ask for it as well after our entrees were plated. Also every course on the menu came with a green tea which we also never received and was not worth asking for at that point since we were already finished with the meal. The only positives from our experience was we got seated relatively quickly in relation to our reservation and the ambience was good. Other than that I would say every other part of the experience was average to below average. My opinion is for $40/person you would be better served to take your money elsewhere.
    

    Benihana - Lombard, ILResponded on 11 November 2024

    Hi, Aaron! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Lombard idn't meet your expectations. We apologize for the lack of entertainment during your meal and for the service issues you experienced. We're glad you found our ambience pleasing and that you were seated promptly. We take your comments seriously and will use them to improve our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you better in the future.
    

    Is this helpful?

    Report