Benihana - Lombard, IL

Review summary

1. S

   Shamaree

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   I go to hibachi restaurants kind of often and we did not truly experience what we expected. We expected wildfires and shows of someone cooking for us. Instead, we had a boring almost leaking guy mix our food. The chicken, taste, spoiled smell, spoiled. the steak, and the lobster were small. there was no flavor. There are rice was not properly mixed well so you can see the white rice and the parts that did get some soy sauce. I was very unhappy with the service I do not recommend.
   

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2. D

   Dan

   Chicago

   20 reviews

   5.0

   20 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience. The waitress and chef made our lunch very enjoyable.
   

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3. J

   Janet

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good experience. Food was good and service was great.
   

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4. A

   Alexus

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waiters were phenomenal and made this an unforgettable experience. Susie did an amazing job at helping us make such great memories here with my family and Adrian the chef did as well! Highly recommended!!!
   

   Benihana - Lombard, ILResponded 1 day ago

   Hi, Alexus! We're over the moon to hear about your wonderful experience at Benihana - Lombard! It's fantastic to know that our team and the chef made such a positive impact on your family's visit. Your high recommendation means a lot to us. We look forward to welcoming you and your family back for more memorable experiences. Best Regards, The Management Team
   

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5. L

   Linda

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   The table waited over 35 minutes before the chef came out to cook. Unacceptable. The waiter didn’t even check in with the table
   

   Benihana - Lombard, ILResponded 1 day ago

   Dear Linda! Thanks for visiting us at Benihana - Lombard. We're truly sorry to hear about your experience. We understand how frustrating it can be when you have to wait for service. We're also sorry to hear that you weren't satisfied with the food. We always strive to provide our guests with an enjoyable dining experience, and it seems we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right.
   

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6. o

   obiee

   Chicago

   1 review

   vip
   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food was great love coming here thank you
   

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   Benihana - Lombard, ILResponded 4 days ago

   Dear Obiee! Thanks for the review! We're thrilled to hear that you enjoyed our food and service at Benihana - Lombard. It's always a pleasure to know that our guests had a great experience dining with us. We appreciate your kind words and look forward to welcoming you back soon.
   

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7. T

   Tanya

   Chicago

   13 reviews

   vip
   3.0

   13 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I’ve been dining at this location for 24 years. Last night I ordered my usual Chateaubriand and they’ve changed the meat. The quality is no longer there and it was tough. I guess for me this is the beginning of the end. Bye bye Benihana 😢
   

   Benihana - Lombard, ILResponded 7 days ago

   Dear Tanya! Thanks for the feedback. We're sorry to hear that your recent meal didn't meet your expectations. We pride ourselves on our culinary quality and it's disappointing to know that we fell short this time. We understand your disappointment and we're truly sorry. We value your loyalty and we hope you'll give us another chance to impress you in the future.
   

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8. E

   Elsa

   Chicago

   13 reviews

   vip
   4.0

   13 reviews

   Dined on 4 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & service! A bit expensive but worth it, especially because of the cool little things our chef did to keep us engaged.
   

   Benihana - Lombard, ILResponded on 5 December 2024

   Hey Elsa! Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed our food and service. We always strive to make our guests feel engaged and special with our little touches. We understand your concern about the cost. We aim to provide the best quality food and service, and we believe that we deserve to be considered worth the price. We appreciate your feedback and look forward to serving you again soon! Best, The Management Team at Benihana - Lombard
   

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9. A

   Anthony

   Chicago

   1 review

   5.0

   1 review

   Dined on 2 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So fun! Our chef was entertaining and accommodating to everyone. I will definitely be returning!
   

   Benihana - Lombard, ILResponded 7 days ago

   Dear Anthony! Hey there! We're over the moon to hear that you had such a fun time at Benihana - Lombard. It's great to know that our chef could accommodate everyone's needs and make your visit memorable. We're thrilled that you loved our food and service. We can't wait to welcome you back soon!
   

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10. E

    Elizabeth

    Chicago

    1 review

    1.0

    1 review

    Dined on 2 December 2024

    1. Overall 1
    2. Food 5
    3. Service 3
    4. Ambience 3

    Food was good, I don’t think it was worth $400 but overall good food and the cooks are outgoing. Our issue was the waiter, she was always hovering over us and then at the end we thought the tip was included in the bill but it wasn’t so she just stood there saying it wasn’t in the bill and after us collecting $30 cash for tip she was still waiting for more.
    

    Benihana - Lombard, ILResponded on 4 December 2024

    Dear Beth, we're sorry to hear that our team members weren't able to provide you with the service experience you were looking for. We will be sure to pass your feedback on, and we’ll work on improving our guest service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review and feel free to reach out with further feedback or any questions via our "Contact Us" page on our website.
    

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