Benihana - Indianapolis, IN

Review summary

1. K

   Kristal

   Indiana

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Reservation was at 6:15 and was not seated until 7:20. We were celebrating a birthday and there was no celebration from the staff of any kind. The chef was lazy on the knife work, no saki and no personality. Part of my party ordered the six course and did not get their tea or ice cream, which included the birthday girl. The shrimp was overcooked and the dishes were dirty!
   

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2. J

   Jennifer

   VIP

   Indiana

   95 reviews

   5.0

   95 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always lots of choices, excellent presentation and great service
   

   Benihana - Indianapolis, INResponded today

   Hey Jennifer, We're thrilled to hear that you enjoyed your experience at Benihana - Indianapolis! We always strive to provide excellent food and service to our guests. We're glad you found our choices impressive and our service top-notch. We appreciate your feedback and look forward to welcoming you back soon. Best, The Management Team
   

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3. L

   Lori

   Grand Rapids

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress and bartender, Jasmine were outstanding. Our Chef, Mario, did an amazing job too.
   

   Benihana - Indianapolis, INResponded 5 days ago

   Dear Lori! Thanks for the feedback! We're thrilled to hear that you enjoyed your dining experience at Benihana - Indianapolis. It's wonderful to know that our team's efforts stood out and that our Chef's culinary skills were up to par. We appreciate your high ratings and look forward to welcoming you back soon!
   

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4. C

   Chris

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   First the good. The service once we got seated was great. (Took a while to get seated and we were the only ones there) but Chloe took good care of us The chef we had was very nice The not so good. We were told it wouldn’t be a problem to get the lunch menu on Sunday unfortunately this wasn’t the case We also have to request a full menu as they only seat you with a partial menu The food was ok except for the ginger salad dressing (which I usually love) the dressing was bitter I couldn’t even finish my salads The price was exponentially higher than the last time I was there (again couldn’t get the lunch menu at 11am) And $6 for each of us to put the rice on the grill instead of steamed was WAY over the top All in all NOT worth the money any more Your best bet is if you see a SHOGUN go there better food and MUCH better prices
   

   Benihana - Indianapolis, INResponded 5 days ago

   Dear Chris! Thanks for the review. We're glad to hear that you enjoyed the service at Benihana - Indianapolis. We're sorry to hear about your experience with the lunch menu and the ginger salad dressing. We understand your concerns and will work on improving these aspects. We also appreciate your feedback on our food and pricing. We hope to have the chance to serve you better in the future.
   

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5. D

   Dave

   Indiana

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   There’s better teppanyaki in Indy by far. Expensive for what you get (the chicken portions were not even half a chicken breast). Shrimp was not deveined properly and the lobster I had was way overcooked. Steak had good flavor but was prepared incorrectly for one of our party (wanted med rare, got med well… said med well on the ticket but we said med rare multiple times).
   

   Benihana - Indianapolis, INResponded 6 days ago

   Hey, Dave! We're sorry to hear about your experience at Benihana - Indianapolis. We appreciate your feedback regarding the chicken portions and the shrimp preparation. We always strive to provide the best quality and preparation to our guests, and we're sorry to have missed the mark this time. We're glad to hear that you found our service satisfactory. Your comments will help us improve. We hope you'll give us another chance to impress you. Best, The Management Team
   

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6. B

   Bruce

   Indiana

   14 reviews

   3.0

   14 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   We had a reservation, but it took forever to get drinks delivered to the table and our server was too forgetful. She didn’t write things down so she couldn’t remember anything. The food was good but the restaurant was too old and tired. I will not go back and do not recommend.
   

   Benihana - Indianapolis, INResponded 6 days ago

   Hi Bruce! We appreciate your feedback. We're glad to hear that you enjoyed our food, but we're sorry to hear about your experience with the service. We always aim to provide our guests with a memorable and attentive dining experience, and we regret that we fell short in your case. We will certainly take your comments into consideration as we continuously strive to improve our services. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Indianapolis The Management Team
   

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7. OT

   OpenTable Diner

   Maine

   2 reviews

   5.0

   2 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great! Delicious food, attentive service.
   

   Benihana - Indianapolis, INResponded on 11 December 2024

   Dear Guest! We're thrilled to hear that you had a great experience at Benihana - Indianapolis! It's wonderful to know that our food and service were able to impress you. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best, The Management Team
   

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8. K

   Kalin

   Minneapolis

   3 reviews

   1.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The food was great. That's the only good thing I can say about our recent experience at Benihana's. My daughter has been celebrating her birthday at Benihana's for 14 yrs, this yr broje that tradition. The server was extremely slow & couldn't get the simplest requests correct. We ordered steamed rice, which wasn't brought out until we were packing up to go. The cook was extremely rude & surely, he did two of the usual 5 or 6 tricks & had a bad attitude anytime we declined food or asked for extra time on the grill. My bill was wrong & when the manager came out, he was just as rude. I will never bring my family back to this overpriced restaurant.
   

   Benihana - Indianapolis, INResponded on 10 December 2024

   Hi, Kalin! We're truly sorry to hear about your recent experience at Benihana's. We're glad to hear that you enjoyed our food, but we're saddened to hear about the service you received. We strive to provide our guests with excellent service and it seems we fell short during your visit. We also apologize for the billing issue and the attitude of our manager. We understand how important family celebrations are and we regret that we were unable to make your birthday celebration special this time. We appreciate your feedback and will use it to improve. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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9. R

   Regena

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined on 2 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious our server was great we got in and out in a timely manner my drink was even perfect
   

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10. A

    Ashley

    VIP

    Indiana

    23 reviews

    3.0

    23 reviews

    Dined on 1 December 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    The last few times we have made reservations and arrived on time, have had to wait 10+ minutes to be sat. There did not appear to be a staffing or seating shortage, or any other visible reason why we had to wait. Ordered bar drinks but only 2/3 arrived. They changed their soup & salad dressing recipes which was disappointing, our kids usually devour them but didn’t touch them this time after first bite. I think we will opt for Izakaya moving forward, as we have never had a poor experience there.
    

    Benihana - Indianapolis, INResponded on 9 December 2024

    Thanks for the review, Ashley! I'm sorry to hear about your recent experience at Benihana - Indianapolis. We understand how frustrating long wait times can be and we apologize for the inconvenience. We also regret that the food and drinks did not meet your expectations. Your feedback is invaluable and we will definitely look into these matters. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, The Management Team
    

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