Benihana - Indianapolis, IN

Review summary

1. K

   Kerrie

   Indiana

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 2

   Even with a reservation, we were seated 15 minutes after we got there. But we were not actually brought out with a server until 40 minutes after being sat. Our waiter had only been on the job for a week and was trying his best but was given too many tables. The whole experience was 2 1/2 hours from start to finish. The food was actually really good despite the poor service.
   

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2. T

   Tina

   VIP

   Indiana

   14 reviews

   3.0

   14 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Our reservations were at 6:30, we arrived at 6:10, knowing we would need to wait until at least 6:30 to be seated. We were not set until 7:09. We order drinks and they dis not arrive until 1/2 through the cooking of the food. We ordered a second round right away and it came just as we were finishing our food. No fault to the server at all who was very pregnant. If you’re unable to accommodate reservations in a timely manner, open table so have been cut off from taking additional reservations and priority given to reservations over walk ins.
   

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3. R

   Rochelle

   Indiana

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We don’t get our table for 30 minutes past our reservation time. We were there ahead of time. Once seated it took a very long time to get drinks, probably because there was one very pregnant waitress and the poor lady had all of the tables. We couldn’t get refills even for water the whole night. The food was alright, but wasn’t much of a show. The pricing for what it was high. We kept having to remind him what we had ordered too. Overall wouldn’t return or suggest. Badly needs a renovation and cleaning and staff.
   

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4. J

   Jennifer

   Chicago

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   The customer service is pretty bad in this place. I’ve been to several Benihanas and this by far is the worst, maybe they were under-staffed, no idea, but they had 1 person at the host stand and really slow servers and bartenders. Even the show isn’t as good.
   

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5. C

   Christine

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The first thing we noticed was trash near the front doors. And not just trash from today. There was trash that had clearly been in the landscaping directly adjacent to the doors for awhile. We visited on Christmas, which we do most years, and the general mood was low. The food was good, but the experience was just meh.
   

   Benihana - Indianapolis, INResponded 2 days ago

   Thanks for visiting us, Christine. We're sorry to hear that your experience at Benihana - Indianapolis, IN didn't live up to your expectations. We take pride in our cleanliness and we'll make sure to look into this issue. We're glad you enjoyed our food, but we're sorry to hear that it didn't match the overall mood. We hope to have another chance to impress you in the future.
   

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6. J

   James

   Orlando

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I would have give it a 5 star across the board again however they need to improve their check in needs to improve. I had to let them know I was there twice, if they paged or used cell it would be better. We have made this a Christmas Eve tradition for six years in a row.
   

   Benihana - Indianapolis, INResponded 2 days ago

   Hey James, Thank you for being a loyal Benihana's Indianapolis customer and for taking the time to share your feedback. We're thrilled to hear that you've made our Christmas Eve tradition a staple of your family's gatherings. Your comments about the check-in process are noted and we'll certainly take them into consideration as we aim to improve our service. We're also glad to hear that you enjoyed our food and found it to be of great value. We look forward to making more traditions with you and your family in the future! Best, The Management Team
   

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7. R

   Robert

   VIP

   Indiana

   107 reviews

   3.0

   107 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Hot, expensive and overbooked; the place is in need of a complete renovation. We had various menu items prepared at the table by a chef. Dishes adequately prepared. While ice cream came with the meals; non offered..
   

   Benihana - Indianapolis, INResponded 2 days ago

   Thanks for visiting us, Robert. We appreciate your feedback. We're sorry to hear that you found our restaurant overbooked and your experience to be expensive. We take all feedback seriously and will use your comments to improve. We're glad to hear you found our dishes well-prepared and enjoyed the ice cream. We hope to serve you again in the future for a better experience.
   

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8. S

   Susan

   VIP

   Dallas

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We very much enjoyed our Christmas Eve dinner! Jasmine, our server, and Silvestre, our chef, were very attentive and took great care of us. Everyone ate well and no one left thirsty. Management was doing a super job "managing" the chaos of the evening. It was a pleasant experience and I know we'll be back to this location soon! Merry Christmas!
   

   Benihana - Indianapolis, INResponded 2 days ago

   Hello Susan, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a wonderful Christmas Eve dinner at Benihana - Indianapolis, IN. It's great to know that our team was attentive and that you enjoyed your meal. We strive to provide a memorable experience for our guests, and it's always rewarding to hear when we've succeeded. We're looking forward to welcoming you back soon! Best, Benihana - Indianapolis, IN Management Team
   

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9. J

   Josh

   Indiana

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Not up to standards. The restaurant was dirty, and run down. It's desperate for a cleaning, and years behind in updating. Carpets are filthy. It was busy as usual, but you can see that at least 2 exhaust hoods were not functioning properly, so it was really smoky. The griddle was not well-cleaned from prior use, and that's unsanitary. Our server was nice, and hard-working. The hibachi chef was good as well. The restaurant was under-staffed, and it did show in the wait times, but it wasn't because of lack of effort on the part of those who served our group. This issue is more of an franchisee and management issue. The place is busy constantly, and there is no reason for it to be dingy, not at the price point they have.
   

   Benihana - Indianapolis, INResponded 4 days ago

   Thanks for the feedback, Josh. We're sorry to hear that your experience at Benihana - Indianapolis, IN didn't meet your expectations. We apologize for the state of our restaurant, it's not typical of our standards. We take your comments about the cleanliness, exhaust hoods, and griddle very seriously and we'll ensure that these issues are addressed. We're glad to hear that you found our server to be hardworking and that you enjoyed the hibachi chef. We'll work on improving our staffing and service to ensure better experiences in the future. We hope to have the opportunity to serve you again and provide a better experience.
   

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10. J

    Jennifer

    VIP

    Indiana

    2 reviews

    3.0

    2 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Haven’t been here in a long time and while our meal was OK, we probably won’t be back. There are a a lot of better options for hibachi.
    

    Benihana - Indianapolis, INResponded 4 days ago

    Dear Jennifer, thank you for sharing your feedback on your recent visit to our location. We're thrilled to hear that you had a good experience. Your comment will be reviewed and taken into consideration for improvement. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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