Benihana - Fort Lauderdale, FL

Review summary

1. C

   Christine

   West Palm Beach

   10 reviews

   vip
   1.0

   10 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We were very disappointed. The restaurant was very smoky inside. Much more than it should have been. Food was decent but I’ve had much better. Service was slow and unprofessional. No soap in ladies bathroom.
   

   Benihana - Fort Lauderdale, FLResponded today

   Hi Christine! We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale. We always strive to provide our guests with an enjoyable and comfortable dining experience, and it's clear that we fell short during your visit. We appreciate your feedback about the smoky atmosphere and slow service, and we assure you that we will address these issues. We're also sorry for the lack of cleanliness in the ladies' restroom. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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2. S

   Shawn

   Fort Lauderdale

   1 review

   vip
   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience, rude server, and cook called me names in front of my kids, cause I asked for more garlic butter on my food terrible experience never going back again and saying bad words in front of my children 
   

   Benihana - Fort Lauderdale, FLResponded 2 days ago

   Hey, Shawn! We're really sorry to hear about your experience at Benihana - Fort Lauderdale. It's deeply concerning to hear that you felt disrespected and uncomfortable. We aim to provide a warm and welcoming environment for all our guests, and we apologize if we fell short. We also take your feedback seriously about the quality of our food and service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're committed to improving and we hope you'll give us another chance to make it right. Thanks for bringing this to our attention. Best, The Management Team
   

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3. C

   Carl

   Fort Lauderdale

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   If you have an event discount coupon make sure to mention it.
   

   Benihana - Fort Lauderdale, FLResponded 5 days ago

   Hey, Carl! We're sorry to hear that your experience at Benihana - Fort Lauderdale didn't meet your expectations. We appreciate your feedback on our food and service, and we're always looking to improve. We apologize if we fell short, and we'll definitely take your comment into consideration. Thanks for bringing this to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. - The Management Team
   

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4. M

   Mike

   Hawaii

   22 reviews

   vip
   2.0

   22 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Filthy dirty really embarrassing to be a Benihana. Stuart Benihana looks as clean as hospital and I would never ever tell anyone about the fort Lauderdale location. Really horrible
   

   Benihana - Fort Lauderdale, FLResponded 5 days ago

   Hey Mike, We're really sorry to hear about your experience at Benihana - Fort Lauderdale. We take cleanliness very seriously and it's disappointing to know that we fell short during your visit. We're also sorry that our service didn't meet your expectations. We appreciate your feedback and will use it to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Best, The Management Team
   

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5. C

   Cindy

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Súper fue un momento épico los cocineros de Haití son lo máximo te hacen reír mucho y eso es muy valioso encontrar un lugar que no solo te traga satisfacción a tu paladar si no que te da esa alegría constante fue muy valioso pronto iré de nuevo son lo máximo 👏👏👏
   

   Benihana - Fort Lauderdale, FLResponded 7 days ago

   Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, nos alegra mucho saber que hayas disfrutado. Esperamos verte pronto de nuevo!
   

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6. OT

   OpenTable Diner

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely will go back. Food was good atmosphere was good. Absolutely loved that place.
   

   Benihana - Fort Lauderdale, FLResponded 7 days ago

   Dear Guest! Thanks for visiting us at Benihana - Fort Lauderdale! We're thrilled to hear that you loved our food, atmosphere, and service. We strive to provide a great experience for all our guests and your kind words are a testament to that. We're looking forward to your next visit and promise to keep up the good work. Thanks again!
   

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7. A

   ALMA

   Miami

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Awful. Had 8:15 reservations and we waited until 9:05pm to get up and finally leave. They had sat another table 20 minutes after we were seated- and they got drinks and service and a chef cooking AFTER us. We asked for a manager who insisted someone was coming. We saw ANOTHER TABLE get seated and served- we were still waiting. At 9:05pm I had enough and walked out, the entire table followed. Paid for drinks- didn’t offer discount for our wait. Extremely rude and unprofessional manager and staff. Never will go back again.
   

   Benihana - Fort Lauderdale, FLResponded on 17 November 2024

   Dear Alma! Thanks for visiting us at Benihana - Fort Lauderdale. We're truly sorry to hear about your disappointing experience. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We understand how frustrating it can be to wait, especially when you've made a reservation. We also acknowledge the importance of managing service efficiently and we're sorry for any misunderstanding about the wait time. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to provide you with the quality experience you deserve. Best regards, The Management Team
   

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8. l

   luciana

   Fort Lauderdale

   3 reviews

   3.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The dinner was ok nothing extraordinary. I must say what ever they do to their salad dressing need to be in all locations.
   

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   Benihana - Fort Lauderdale, FLResponded on 17 November 2024

   Thanks for visiting us, Luciana! We're sorry to hear that you were not satisfied with your dinner at Benihana - Fort Lauderdale. We always strive to provide our guests with exceptional food and service, so we regret falling short during your visit. Your feedback about the salad dressing is noted and we'll certainly look into this matter. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future.
   

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9. s

   sandra

   Caribbean

   7 reviews

   3.0

   7 reviews

   Dined on 14 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   This was my first time visiting, and I was disappointed. The quality of the meat was lacking, and the flavors were uninteresting, especially for such a high-priced fixed menu. After a while, everything started to taste the same. The vegetables were overly greasy and oily, making them unpalatable. I also want to warn others about their happy hour. Although they advertised it, they charged me full price when I ordered drinks. When I received the check, I was shocked to see $96 for just six drinks during happy hour. I will not be returning.
   

   Benihana - Fort Lauderdale, FLResponded on 17 November 2024

   Hello Sandra! Thank you for your feedback. We're sorry to hear that your experience at Benihana - Fort Lauderdale didn't meet your expectations. We pride ourselves on our culinary quality and it's disappointing to hear that you found our meat lacking and the flavors uninteresting. Your comments about the vegetables and happy hour pricing have been noted and will be shared with our team for review. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to impress you in the future. Best, The Management Team
   

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10. N

    Naeemah

    Fort Lauderdale

    5 reviews

    3.0

    5 reviews

    Dined on 14 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    I made a reservation for my son’s 15th birthday and notified them ahead of time that it was a birthday. The chef that we had could care less. Not very interactive entertaining , or engaging. My understanding is that’s what people go to a Hibachi for…not necessarily the food. I told the manager I wasn’t happy and all he said was they give the chef’s free range to do whatever they want. Not really sure how that addressed my dissatisfaction. I have been to other locations and have a had a much better experience and it wasn’t even for a birthday. For a $500 bill I think deserved more attention paid to my dissatisfaction but that’s not what I got.
    

    Benihana - Fort Lauderdale, FLResponded on 17 November 2024

    Hi, Naeemah! We're sorry to hear about your recent experience at Benihana - Fort Lauderdale. We strive to make every occasion memorable and it seems we fell short during your son's birthday. We understand that our chef's behavior did not meet your expectations and we apologize for any discomfort caused. We value your feedback and will address this issue to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best, The Management Team
    

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