Benihana - Dulles, VA

Review summary

1. M

   Maddison

   VIP

   Greater Boston

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We went to the Dulles location to enjoy a nice hibachi style dinner. We made a reservation for 7pm, the did not take us til 7:30 which we were willing to look past until our service was below a 1 star. We had to order drinks multiple times from the same server because he forgot our order. He then didn't bring drinks and we had to ask multiple times. Then, our chef was trying to flag him down since our table needed service and no one would come over. On top of that, I had to be the one to get up and tell a server that we had empty drinks and had not had service since when we first sat down. We never received parts of our ordered food, drinks missing and overall TERRIBLE service. Then I finally got my water with food floating in it. Absolutely unacceptable. I finally went over to talk with a manager. I told her everything and she did absolutely nothing about it. Nothing. I would never go back there or ever recommend that location. Not even to someone I hate. It was truly that bad.
   

   Benihana - Dulles, VAResponded today

   Thanks for the review, Maddison. We're truly sorry to hear about your experience at Benihana - Dulles, VA. It's disappointing to know that we didn't meet your expectations in terms of service and food. We take your feedback seriously and will use it as an opportunity to improve. We hope to have the chance to serve you better in the future.
   

   Is this helpful?

2. E

   Ebony

   Orlando

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The only things that were of concern is my dinner time was 9pm and we didn’t get a table until 25 mins later. My party and I stood around the front desk and bar until seated. It was hotter inside more so than usual. Even though the reservation was later in the evening and we finished late I still expected to he able to take a photo to commemorate the evening and was told the machine wasn’t working. I asked if a photo could be taken and the waitress went to the back for the camera then came back and said it wasn’t working. Wouldn’t that have been something she would have known prior to me asking? You would think management would alert the servers as to not get the hopes of guest up so I feel that excuse was a cop out. All in all the evening was good, we sat with 2 other couples who were pleasant, we even shared a few laughs. I’ll definitely be back but they definitely have to work on a few things.
   

   Benihana - Dulles, VAResponded today

   Hey Ebony, Thanks for your feedback. We're glad you enjoyed your time at Benihana - Dulles, VA. We apologize for the wait and the issue with the camera. We're sorry for any disappointment caused and assure you we're looking into it. We appreciate your understanding and hope to serve you again soon.
   

   Is this helpful?

3. K

   Kaos

   Washington DC

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our reservation was at 7:15 didn’t get seated until 8:30. Food didn’t come for another 45 min. We didn’t eat until 9:30 the whole entire table.
   

   Benihana - Dulles, VAResponded 2 days ago

   Dear Kaos, We sincerely apologize for the long wait times you experienced during your visit. We understand how frustrating it must have been to wait so long for your table and food, and this is not the level of service we strive to provide. Your feedback is extremely valuable, and we will be reviewing our reservation and kitchen processes to ensure better efficiency in the future. We truly regret that we didn’t meet your expectations and would love the opportunity to make things right. Please reach out to us at oue website so we can address your concerns directly. Thank you for bringing this to our attention. We appreciate your feedback and hope to have the chance to provide you with a much better experience in the future. Best regards, The Management Team
   

   Is this helpful?

4. W

   Weldon

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Both the food and the service were SUPERB!!! Me and my family had a great time.
   

   Benihana - Dulles, VAResponded 7 days ago

   Hello Weldon, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you and your family had a great time at Benihana - Dulles, VA. It's wonderful to know that our food and service met your expectations. We strive to provide our guests with exceptional experiences, and your feedback is a testament to our efforts. We look forward to welcoming you and your family back for more enjoyable dining experiences. Best Regards, The Management Team
   

   Is this helpful?

5. C

   Charlie

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We brought the family back this year to celebrate birthdays in January. The experience was delightful and Luis put on an excellent display of culinary entertainment that thrilled the grandchildren. Food was delicious and service by both Luis and Edwin was top notch. Very happy we dined here and the food combined with the experience made it all the more special. Thank you to Luis and Edwin for an excellent time.
   

   Benihana - Dulles, VAResponded on 5 February 2025

   Hello Charlie, We're thrilled to hear that you and your family enjoyed your birthday celebration at Benihana - Dulles, VA! It's wonderful to know that our culinary entertainment and food made your experience memorable. Your kind words about our service are greatly appreciated. We strive to provide a top-notch dining experience, and it's heartening to hear that we hit the mark during your visit. We look forward to welcoming you back for more celebrations in the future. Thanks again! Best, The Management Team
   

   Is this helpful?

6. E

   Eddy

   Washington DC

   1 review

   5.0

   1 review

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food and experience was good and really appreciated the ambiance. We had a good time and our order didn’t come out correctly, but staff noticed it first and help rectify the situation. Overall would recommend to family and friends
   

   Benihana - Dulles, VAResponded on 27 January 2025

   Thanks for visiting us, Eddy! We're delighted to hear that you enjoyed the food and the ambiance at Benihana - Dulles, VA. We sincerely apologize for the oversight with your order. We're happy to know that our team was able to rectify the situation promptly. Your feedback is valuable to us and we're glad you'd recommend us to family and friends. We hope to see you again soon!
   

   Is this helpful?

7. OT

   OpenTable Diner

   Washington DC

   1 review

   2.0

   1 review

   Dined on 21 January 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I don't know if its because it was a Tuesday at 4pm or what but the place was empty! We were the only customers party of 7, out comes the Chef for the show... and oh boy.. not sure if they practice on non-busy days but it was a bust. So disappointed. My daughter was seating directly in front and kept putting her hands up to cover her face because items were just falling. I cannot even begin to say what a horrible experience it was. Def not what I signed up to pay for. I mean you go to Benihanas for the show, that's part of the dining experience and they are NOT cheap. times that times 7 people, that was a hefty bill. I just want to say that they should do their best at all times. We went for an anniversary, but I think this will be my last year going there. I was sooo disappointed and I was trying to hype up the chef but nothing. I could've had the pepper shaker hit me at home and saved lots of money.
   

   Benihana - Dulles, VAResponded on 23 January 2025

   Dear Guest! We're truly sorry to hear about your disappointing experience at Benihana - Dulles, VA. We always strive to provide a memorable experience for our guests, and we regret that we fell short on your special day. We apologize for the discomfort caused by the performance. We understand your disappointment and we appreciate your feedback. We're committed to improving and hope that we'll have another chance to serve you better in the future. Best regards, The Management Team
   

   Is this helpful?

8. A

   Anita

   Washington DC

   12 reviews

   2.0

   12 reviews

   Dined on 18 January 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Went here for a bday dinner for kids. Seated late, drinks came late, food order taken nearly 30 min after being seated. Food was ok not outstanding. My son did like the hibachi chicken and we did like the items that were made spicy. The yakisoba was too sweet. The birthday celebration (song, etc.) was not very enthusiastically performed at all compared to the table next to us which had a great celebration, which my son was hoping for and didn’t receive. Chef went thru the motions, responded to food requests relatively well but seemed like a trainee in terms of the performance elements since she dropped her utensils a lot. Far better food, service and performance in other hibachi restaurants in the area. Definitely will not return or recommend. This is not the Benihana experience I remember from my childhood.
   

   Benihana - Dulles, VAResponded on 20 January 2025

   Hello Anita, We're sorry to hear about your recent experience at Benihana - Dulles, VA. We apologize for the delay in service and the issues with the food and celebration. We're glad to hear that you enjoyed the hibachi chicken and some of the other dishes. We take pride in our service and are sorry to hear that we didn't meet your expectations. Your feedback is valuable and will be used to improve our service. We hope you'll reconsider and give us another chance to provide the Benihana experience you remember. Best, The Management Team
   

   Is this helpful?

9. R

   Rachel

   Washington DC

   1 review

   1.0

   1 review

   Dined on 18 January 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Service is awful. We were there for an over an hour and no one ever once stopped to asked anyone wanted refills on their drinks. My son was literally coughing, and I had to give him my little bit of water that was left and asked a server to please bring us refills. One soda was $4.50 alone. The portions were so small it's not even worth it, you might as well go to the store and make your own steak and rice for a 1/4 of the price. The show isn't worth it there's no excitement, there's no fire, there's no tricks. Unlike most restaurants that do the Hibachi cooking in front of you, the appetizer is included in your meal, this place does not include the appetizer in your meal. To top it all off, I paid with $100 bill, and my total was $94.44 and the girl brought me back $4 as my change and tried to tell me oh well that's what she gave me... WTF I had to do the calculations in my phone on a calculator just for her to see that she was shorting me on my change. Don't waste your time going here it's DEFINITELY not worth it!!!!
   

   Benihana - Dulles, VAResponded on 20 January 2025

   Thanks for the review, Rachel. We're really sorry to hear about your experience at Benihana - Dulles, VA. We apologize for the long wait and the lack of attention during your visit. We also regret that you found our portion sizes and value offerings unsatisfactory. We take your feedback seriously and will address these issues with our team. We strive to provide a memorable experience and your comments will help us improve. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

10. A

    Akia

    VIP

    Washington DC

    7 reviews

    3.0

    7 reviews

    Dined on 18 January 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Service was very slow and took forever for chef to come cook for our table
    

    Benihana - Dulles, VAResponded on 20 January 2025

    Thanks for the feedback, Akia. We're sorry to hear about your experience at Benihana - Dulles. We strive to provide excellent service and it's clear we fell short during your visit. We apologize for the delay in receiving your order and the long wait you experienced. Your feedback is crucial for us to improve and we assure you that we'll work on these issues. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
    

    Is this helpful?