Benihana - Dallas, TX

Review summary

1. k

   katy

   Dallas

   2 reviews

   vip
   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our chef was in a bad mood and sad and didn't talk to us. It was my daughters fourth birthday and it was awkward. William was basically silent and u go for the performance and the show
   

   Benihana - Dallas, TXResponded 1 day ago

   Dear Kati! Thanks for the review. We're sorry to hear that your visit to Benihana - Dallas didn't go as planned on your daughter's special day. We understand how special such occasions are and we regret any discomfort caused by the chef's behavior. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your experience a memorable one.
   

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2. B

   Bill

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   You pay a bit more, but the ambiance, staff and great food that is prepared expertly are worth it.
   

   Benihana - Dallas, TXResponded today

   Hi, Bill! Thank you so much for your kind words. We're thrilled to hear that you enjoyed our food and found our staff to be excellent. We understand that our prices might be a bit higher than your usual dining experience, but we believe it's worth it for the quality of service we provide. We strive to provide an exceptional dining experience and your feedback helps us do just that. We look forward to serving you again soon. Best regards, Benihana - Dallas Management Team
   

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3. T

   Taber

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our chef had zero personality this time which was a buzzkill. But food was great as usual.
   

   Benihana - Dallas, TXResponded 5 days ago

   Thanks for the review, Taber! We're thrilled to hear that you enjoyed the food and found value in your experience at Benihana - Dallas. We're sorry to hear that the chef's personality didn't meet your expectations this time. We always aim to provide a unique dining experience and we appreciate your feedback as it helps us improve. We hope to see you again soon.
   

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4. Q

   Qu

   Charleston

   4 reviews

   vip
   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   LOVED CHEF GENO! I’ve never been a big hibachi person, but after the experience our group had last night I’ll be back.
   

   Benihana - Dallas, TXResponded 6 days ago

   Hi, Qu! Thank you so much for your wonderful review! We're thrilled to hear that you loved your experience at Benihana - Dallas. It's always a pleasure to have you and your group enjoy our chefs' creativity. We're delighted that you found our chefs creative and exciting. We strive to provide an exceptional dining experience and your feedback is a testament to our efforts. We look forward to serving you and your group again soon. Best regards, The Management Team
   

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5. NK

   NishaK

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and great food! The chef was hilarious!
   

   Benihana - Dallas, TXResponded 5 days ago

   Thanks for visiting us, Nisha! We're thrilled to hear that you enjoyed the food and service at Benihana - Dallas. We always aim to provide our guests with a memorable dining experience, and we're glad we hit the mark for you. We appreciate your kind words and high ratings. Looking forward to serving you again soon!
   

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6. K

   Kathy

   Dallas

   9 reviews

   vip
   4.0

   9 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   A fun experience...and we love the food. Our only complaint is having to wait until every single person in your party is there before they will seat you.
   

   Benihana - Dallas, TXResponded on 11 November 2024

   Hello Kath! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a fun experience at Benihana - Dallas and enjoyed our food. We're sorry to hear about the wait you had to endure - we understand how frustrating that can be! We appreciate your patience and will definitely take note of this to improve our service. We hope to welcome you back soon for another delightful dining experience. Best, The Management Team
   

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7. C

   Carlos

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and atmosphere. A little pricey but worth it. Good for birthday parties. I'll visit again for sure.
   

   Benihana - Dallas, TXResponded on 11 November 2024

   Thanks for the review, Carlos! We're thrilled to hear that you enjoyed our food and atmosphere at Benihana - Dallas. We understand that our prices might be a bit on the higher side, but we're glad that it's worth it for your special occasions. We're looking forward to your next visit. Thanks again for choosing us!
   

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8. T

   TONI

   San Francisco

   1 review

   2.0

   1 review

   Dined on 10 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   I was disappointed with the food. They literally served me spaghetti noodles with cabbage. Not the hibachi experience I was expecting. They don’t have fish 🐠 in the water 😂 I guess I can’t compare every hibachi to Hamada of Japan which is the best hibachi hands down.
   

   Benihana - Dallas, TXResponded on 11 November 2024

   Dear Toni! Thanks for visiting us at Benihana - Dallas. We're truly sorry to hear that your dining experience didn't meet your expectations. We understand that our hibachi experience didn't live up to your expectations, especially when it comes to the fish part. We're sorry that you found our spaghetti noodles with cabbage to be the main dish, rather than the special hibachi experience that you were hoping for. We appreciate your feedback and will certainly take it into consideration as we strive to improve our food and overall experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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9. D

   Doug

   Austin

   4 reviews

   5.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   RC our chef and Peter our waiter were both outstanding.
   

   Benihana - Dallas, TXResponded on 11 November 2024

   Hello Doug! We're thrilled to hear that you had an outstanding experience at Benihana - Dallas! It's great to know that our team made your visit memorable and that you enjoyed both our food and service. We strive to provide our guests with an exceptional dining experience and your feedback is a testament to our efforts. We noticed that you rated us 4 on value. We're always looking for ways to improve and we'll certainly take your feedback into consideration. We hope to welcome you back soon for an even better experience. Best regards, The Management Team
   

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10. C

    Chase

    Dallas

    3 reviews

    4.0

    3 reviews

    Dined on 9 November 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Waiter was great food was good but cook seemed to be rushing/irritated. Possibly overworked. He did put some effort to conversate etc just was a tension in the air not what you would like to feel when your spending $70-$100 a person.
    

    Benihana - Dallas, TXResponded on 11 November 2024

    Hey Chase! Thanks for the feedback! We're glad to hear that you enjoyed the food and service at Benihana - Dallas. We understand that you found the atmosphere a bit less pleasant due to the perceived overwork by our chef. We're always striving to create a pleasant dining experience for our guests and we regret if this was not your experience. Your comments will help us improve. We hope to welcome you back soon for a more enjoyable dining experience.
    

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