Benihana - Cupertino, CA

Review summary

1. L

   Linda

   San Francisco

   15 reviews

   4.0

   15 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food and cooking/show was great. The chef was entertaining and talented. The service was slow and inattentive.
   

   Is this helpful?

   Report
2. P

   Phil

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always enjoy ourselves when we dine at your restaurant. In addition to our excellent chef, Joshua, we were well taken care of during the reservation process. Your representative, Daniel, helped us change our original reservation when a family emergency occurred. He also welcomed us when we arrived. Thank you for the great experience!
   

   Benihana - Cupertino, CAResponded today

   Hey, Phil! We're absolutely thrilled to hear that you always enjoy yourself at Benihana - Cupertino! It's wonderful to know that our team was able to accommodate your family emergency and that you had a great experience with us. We're especially pleased that our chef's culinary skills made your dining experience a memorable one. Thank you for your kind words and we look forward to serving you again soon. Best regards, The Management Team
   

   Is this helpful?

   Report
3. C

   Catherine

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and attention during the holiday. Always love their fried rice
   

   Benihana - Cupertino, CAResponded today

   Hello Catherine! We're thrilled to hear that you enjoyed your visit to Benihana - Cupertino! It's wonderful to know that our service and attention met your expectations during the holiday season. We strive to provide the best experience for our guests and your kind words truly make our day. Thank you for your positive feedback and we look forward to serving you again soon. Best wishes, The Management Team
   

   Is this helpful?

   Report
4. R

   Rosa

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent place to celebrate my birthday with my children. Chef made sure to ask if anything else was needed. Entertained the kiddos at the table. Fabulous!
   

   Benihana - Cupertino, CAResponded today

   Hello, Rosa! Thank you so much for choosing to celebrate your birthday with us at Benihana - Cupertino. We're thrilled to hear that you and your children had a wonderful time and that our chef made sure to accommodate your needs. We're also glad to know that you felt our service was excellent. We look forward to welcoming you and your family back for more memorable celebrations. Best, The Management Team
   

   Is this helpful?

   Report
5. B

   Bernard

   San Francisco

   4 reviews

   vip
   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service. The children love the cooking in front of them. Great place to celebrate a birthday.
   

   Benihana - Cupertino, CAResponded 3 days ago

   Thanks for the review, Bernard! We're thrilled to hear that you and your family enjoyed your visit to Benihana - Cupertino. It's wonderful to know that our cooking in front of the kids added to your celebration of your special day. We always strive to provide excellent service and delicious food, and your feedback lets us know we're on the right track. We look forward to serving you again soon.
   

   Is this helpful?

   Report
6. C

   Christian

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an awesome time for my Dad's 78th birthday. Awesome cook, definitely kept us entertained!
   

   Benihana - Cupertino, CAResponded 5 days ago

   Hey Christian! Thanks for the feedback! We're thrilled to hear that you had an awesome time celebrating your father's 78th birthday at Benihana - Cupertino. It's wonderful to know that our team's efforts to keep you entertained are being appreciated. We strive to provide excellent food and service to all our guests, and your kind words are a testament to our efforts. We can't wait to welcome you and your family back for another memorable experience!
   

   Is this helpful?

   Report
7. D

   Diana

   San Francisco

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Made I reservation for 10 people on a Friday night at 7:30. When we arrived we were asked to wait in the lobby for 10 minutes. We were not seated until 8:10. They should not have taken more reservations if they could not seat the parties at the time of the reservation. I kept checking with the front desk and they couldn’t give me any information on how much longer we would wait. Waiting 40 minutes for a reserved table is ridiculous.
   

   Benihana - Cupertino, CAResponded 5 days ago

   Thanks for visiting us, Diana! We apologize for the long wait you experienced. We understand how frustrating that can be, especially when you've made a reservation. We're sorry for the inconvenience and we will work on improving our reservation system to avoid such situations in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're glad to hear that you enjoyed our food and we hope to serve you again soon. Best regards, Benihana - Cupertino Management Team
   

   Is this helpful?

   Report
8. D

   Denise

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Victor was our chef and Joshua was our server. Victor of course was an awesome cook. He was attentive even when our server was not around and prepared and seasoned the food very well. Victor put on a wonderful show and he even had jokes!
   

   Benihana - Cupertino, CAResponded 7 days ago

   Thanks for visiting us, Denise! We're thrilled to hear that you had an enjoyable experience at Benihana - Cupertino. It's always our pleasure to provide excellent service and tasty food, and we're glad we could match those expectations for you. We're glad you enjoyed the show and the food preparation. We look forward to serving you again soon.
   

   Is this helpful?

   Report
9. b

   barbara

   San Francisco

   7 reviews

   4.0

   7 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Waited 45 minutes for our table with reservation, and another 30 for any food, but once the chef arrived the food and service were great.
   

   Benihana - Cupertino, CAResponded on 20 November 2024

   Hello Barbara! Thank you for taking the time to review your experience at Benihana - Cupertino. We're delighted to hear that you enjoyed the food and service. We understand that waiting for a table and for your food can be frustrating, and we're sorry for the delay. We're committed to providing excellent service and we're glad we met your expectations. We hope to welcome you back soon. Best regards, The Management Team
   

   Is this helpful?

   Report
10. J

    Jessica

    San Francisco

    1 review

    5.0

    1 review

    Dined on 18 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had Marvin as our chef and he was the best. Our food was seasoned to perfection, normally the chefs lack on seasoning but he was on point. I highly recommend asking for him!!
    

    1 person found this helpful

    Report