Benihana - Coral Gables, FL

Review summary

1. A

   Amir

   Fort Lauderdale1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Just 1 stars all around. I never even got to experience eating the food. Me and my girlfriend had a reservation for 6 PM. We walked in on time & were standing in the front for almost 30 minutes before being greeted. When we finally got seated, it took longer than 15 minutes to get greeted, so we went back to the entrance to try to get a booth by the bar. Guess what. We had to wait another 20 minutes before someone other than the host sat us. Then it gets better, we had to wait another 20 minutes before someone came to our table. Literally, by the time she came to introduce herself, my girlfriend was already upset and wanted to leave. We had a whole day planned and dinner couldn’t even go right. I’ve been to a couple of Benihana’s & this is by far the worst one EVER! There’s no excuse the service is so bad & without an apology. Don’t waste your time here please
   

   Benihana - Coral Gables, FLResponded 4 days ago

   Hi Amir, We're truly sorry to hear about your disappointing experience at our Coral Gables branch. We strive to provide a seamless dining experience for all our guests, and it's clear we fell short during your visit. We understand how important time is, especially when you have a reservation, and we're sorry for the delay you experienced. We also apologize for the lack of attention you received from our staff. Your feedback is crucial to us as it helps us improve. We assure you that your comments have been heard and will be addressed with our team. We hope you'll give us another chance to provide the exceptional experience we're known for. Best Regards, The Management Team
   

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2. G

   Giselle VIP

   Miami5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience. We got to meet the general manager that was on top of everything. It was a great experience
   

   Benihana - Coral Gables, FLResponded 5 days ago

   Hello Giselle, We're thrilled to hear that you had a great experience at Benihana - Coral Gables, FL! It's wonderful to know that our team made a positive impression on you. We always strive to provide excellent service and delicious food, and it's great to hear that we hit the mark for you. We appreciate your kind words and look forward to welcoming you back soon. Best Regards, The Management Team
   

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3. P

   Pamela

   Los Angeles1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to take my 10-year old niece. We had a great chef named Rick. Loved it.
   

   Benihana - Coral Gables, FLResponded 4 days ago

   Thanks for the feedback, Pamela! We're thrilled to hear that you and your niece had a wonderful time at Benihana - Coral Gables, FL. It's great to know that our chef, Rick, made your visit enjoyable. We strive to provide a memorable dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to welcoming you and your niece back soon!
   

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4. A

   Aneese VIP

   Miami96 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As soon as we walked in Judi Chambers was very nice and extremely welcoming! I am in a walking boot and she went and got me a chair to sit on while we waited for our table. Our Chef Julio was absolutely amazing and our waitress (I forgot her name) was really nice and helpful. Dinner was great!!!
   

   Benihana - Coral Gables, FLResponded on 5 March 2025

   Dear Aneese, Thank you so much for your kind words! We're delighted to hear that Judi made you feel welcome and went the extra mile to ensure your comfort. Chef Julio will be thrilled to know you enjoyed his cooking, and we'll be sure to share your compliments with your waitress as well. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back for another great meal soon!
   

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5. M

   Mirna VIP

   Miami59 reviews

   5.0

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Last night dinner was increible. The server was very attentive and courtous. The cooker was amazing. I had a bad expirience at Beninhana last year and didnt want to go back BUT my friend wanted to go and believe me was worth it. BUT the prices had gone up. I used to order the Ocean Delights for $38 and now is $52.00.
   

   Benihana - Coral Gables, FLResponded on 28 February 2025

   Hi Mirna, Thank you for taking the time to share your experience at Benihana - Coral Gables, FL. We're thrilled to hear that you and your friend enjoyed your last night dinner. It's wonderful to know that our team was attentive and courteous. We're also glad that you had a great time with our Ocean Delights. We understand your concerns about the prices. We strive to provide the best quality food and service to our customers, and your feedback helps us do just that. We hope to see you again soon for another great dining experience. Best regards, Benihana - Coral Gables, FL Management Team
   

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6. B

   Brian

   Las Vegas1 review

   2.0

   Dined on 22 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   I made reservations for 4 at 9pm but was seated at 9:40 pm. Waste of time making reservations. Did Hibachi and the cook started my table at 10:40 pm. Then they moved our table due to the table not turning on (They should know which table is working or which is on at the time to cook) cook did his cooking quick because we started to eat at 11:30. We had to tell our hibachi cook to get us drinks because waiter didn’t come around at all. Food was ok but it was really late to eat and ended up leaving after the restaurant literally closed.
   

   Benihana - Coral Gables, FLResponded on 24 February 2025

   Thanks for the review, Brian! We're really sorry to hear about your experience at Benihana - Coral Gables, FL. It's always our goal to provide a timely and enjoyable dining experience, and we regret that we fell short during your visit. We apologize for the delay in seating and the inconvenience caused by the unavailability of our staff. We're glad to hear that you enjoyed the food, but we understand that the overall experience was not up to our usual standards. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future.
   

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7. D

   Dan VIP

   Miami3 reviews

   1.0

   Dined on 22 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Had 9 pm reservation. Waited to be sat until 10:00. Then the staff forgot to turn the tapan table on, so had to switch tables an hour into sitting. Didn’t end up eating until 12 am.
   

   Benihana - Coral Gables, FLResponded on 24 February 2025

   Thanks for the review, Dan. We're truly sorry to hear about your experience at Benihana - Coral Gables, FL. It's very disappointing to hear that you had to wait for an hour, and we apologize for the inconvenience regarding the tapan table. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and we'll certainly use it to improve our service. We hope you'll give us another chance to make your next dining experience a better one.
   

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8. g

   gloria

   Miami3 reviews

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   We were celebrating my sister’s birthday and we had reservations for 5:30pm. we got seated exactly at 5:30pm and finally got the cook(Rick) at 6:30pm, he was great. He was funny, and food was seasoned nicely. Rick saved the night with his humor and good food. The waiter never came back for a long time to see if we need water for just to check with us. He didn’t ask if we would like dessert then told us only had ice cream. I said you do t have banana tempura , he had to check . We order two of them and only got 2 spoons and there were 5 of us!! The bill took forever to get. We were there for 3hours!! Unacceptable!!! How disappointing. We went there for New Year’s Eve and had a great time and there for 1.5hours.
   

   Benihana - Coral Gables, FLResponded on 18 February 2025

   Thanks for the feedback, Gloria! We're glad to hear that you had a great time celebrating your sister's birthday with us at Benihana - Coral Gables, FL. It's always our goal to provide exceptional service and delicious food, so we're glad that you enjoyed the food and our staff's humor. We're sorry to hear about the long wait you experienced and the lack of Banana Tempura. We'll certainly look into these matters to improve our service. We hope to have the opportunity to serve you again on your next visit to our restaurant.
   

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9. R

   Rosa VIP

   Miami8 reviews

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   We decided to sit in the booths by the bar instead of the Teppan Communal Seating. It was three of us and it was 4:45 p.m. on 2/16/25. We ordered three Taste of Benihana ($39.00 each). Our waitress, Odalis was very nice and kind, but very short staffed and over worked. We basically had to flag her down to refill our water glasses. She was too busy preparing drinks at the bar for the Teppan tables and did not have time to service our table. It also took her forever to bring our check at the end of our meal. Our appetizer and food arrived and all was fine with the exception of the chicken fried rice. It tasted bland and was obviously missing ingredients. It actually tasted like plain brown rice. Not sure what happened with the rice, but that is not what we are used to at Benihana. We mentioned the rice issue to Odalis and she brought us chicken fried rice cooked at one of the Teppan tables and it tasted as it should. We also ordered a to go item and when we got home it was the same bland rice missing ingredients. Not sure what happened this time, but the service needs to improve and perhaps review the fried rice basics with the new staff. We are and have always been huge Benihana supporters, however, we do expect excellent service and delicious food.
   

   Benihana - Coral Gables, FLResponded on 19 February 2025

   Hey Rosa, We're truly sorry to hear about your recent experience at Benihana - Coral Gables, FL. We're glad you appreciated our staff's kindness and the quality of our fried chicken fried rice, but we're disappointed that we didn't meet your expectations in other areas. We pride ourselves on our food and service, and we're sorry we fell short this time. Your feedback is valuable to us and we'll certainly use it to improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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10. I

    Isabel

    Miami1 review

    3.0

    Dined on 15 February 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4

    Meat quality (filet) was very, very poor. I had return it.
    

    Benihana - Coral Gables, FLResponded on 18 February 2025

    Hi Isabel, We're truly sorry to hear about your recent experience at Benihana - Coral Gables, FL. It's disappointing to know that our meat quality didn't meet your expectations. We pride ourselves on the quality of our dishes and we're sorry that we fell short this time. We appreciate your feedback and will certainly look into this matter. We hope you'll give us another chance to impress you with our food in the future. Best regards, The Management Team
    

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