Benihana - Coral Gables, FL

Review summary

1. P

   Pedro

   Miami

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We dined in the lounge area tables. The food was very tasty, but the food temperature overall was not satisfactory. 
   

   Benihana - Coral Gables, FLResponded today

   Hello Pedro! We're glad to hear that you enjoyed your dining experience in our lounge area. However, we're sorry to hear that you found the food temperature not to your satisfaction. We strive to provide the best temperature and quality in all our offerings, and we appreciate your feedback. We hope to welcome you back soon and provide an even better experience. Best regards, Benihana - Coral Gables Management Team
   

   Is this helpful?

   Report
2. C

   Clarissa

   Miami

   1 review

   5.0

   1 review

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good experience! My mother enjoyed it for her birthday!!
   

   Benihana - Coral Gables, FLResponded on 22 October 2024

   Dear Clarissa! Thanks for the feedback! We're thrilled to hear that your mother had a good experience celebrating her birthday at Benihana - Coral Gables. We strive to provide top-notch food and service to all our guests, and we're glad we hit the mark for you. We noticed that you found the value to be a bit less, and we appreciate this feedback. We're always looking for ways to improve and make our guests' experiences better. We hope to welcome you and your mother back soon!
   

   Is this helpful?

   Report
3. T

   Tamiyah

   Miami

   7 reviews

   5.0

   7 reviews

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wait time was minimal, chef entertained and the food was great. Always a pleasure at this location. I will be back!
   

   Benihana - Coral Gables, FLResponded on 23 October 2024

   Dear Tamiyah! Thanks for visiting us at Benihana - Coral Gables! We're thrilled to hear that you had a great experience with us. We always strive to provide our guests with an enjoyable dining experience, so we're glad to know that you found our team entertaining and the food great. We appreciate your feedback regarding the value and we'll certainly take it into consideration. We look forward to welcoming you back soon. Best regards, The Management Team
   

   Is this helpful?

   Report
4. D

   Dee

   Miami

   47 reviews

   vip
   5.0

   47 reviews

   Dined on 10 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was exceptional. Absolutely wonderful service! We’ve been doing to Benihana for years and chef Elvin was the best chef we’ve had! The food exceeded our expectations so we will definitely be back!
   

   Benihana - Coral Gables, FLResponded on 14 October 2024

   Thanks for the feedback, Dee! We're thrilled to hear that you had a wonderful experience at Benihana - Coral Gables. It's great to know that our exceptional service made your visit memorable. We're also glad that you found our food to exceed your expectations. Your continued patronage is highly appreciated and we look forward to welcoming you back soon!
   

   Is this helpful?

   Report
5. F

   Fernando

   Miami

   2 reviews

   5.0

   2 reviews

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Para hacer un restaurante tan bueno el clásico para mí los precios están excelentemente bien
   

   Benihana - Coral Gables, FLResponded on 11 October 2024

   Hola, Fernando! Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, nos alegra mucho saber que hayas disfrutado. Esperamos verte pronto de nuevo!
   

   Is this helpful?

   Report
6. G

   Gerard

   Miami

   120 reviews

   vip
   5.0

   120 reviews

   Dined on 5 October 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had a great experience at Benihana's. The food and service were very good and the show was great.
   

   Benihana - Coral Gables, FLResponded on 7 October 2024

   Hey Gerard! Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience at Benihana - Coral Gables. It's wonderful to know that you enjoyed our food and service, and found the show to be great. We strive to provide the best for our customers and your feedback is a testament to our efforts. We look forward to serving you again soon. Best wishes, The Management Team
   

   Is this helpful?

   Report
7. T

   Tyara

   Miami

   2 reviews

   1.0

   2 reviews

   Dined on 5 October 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   We had a terrible experience last night for my kids birthday. I went with my parents my husband and my children. One of them was going to celebrate his third birthday at Benihana. We thought it would be fun but it turned out to be a terrible idea. They took an hour and a half to send the chef out to cook, my daughter was already crying because she was so hungry. And they did not even offer her some fried rice or even plain white rice , kids don’t eat salad or onion soup at benihana. Also, the air conditioner was not working and we were all sweating. We could not hear anyone talk or have a pleasant conversation. The chef was really nice. I’m sure it wasn’t his fault. Also, the waitress was nice, but I think they need more chefs. They overbooked the tables, definitely the wait was too long especially with children. Which should be considered when there aren’t many restaurants that are kid friendly.
   

   Benihana - Coral Gables, FLResponded on 7 October 2024

   Dear Tyara! Thanks for visiting us. We're truly sorry to hear about your experience at Benihana - Coral Gables. We understand how important family celebrations are and we regret that the wait time and food offerings did not meet your expectations. We strive to provide a pleasant environment and prompt service to all our guests, and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you and your family again in the future.
   

   Is this helpful?

   Report
8. S

   Sean

   Orlando

   5 reviews

   vip
   5.0

   5 reviews

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Great dinner it was a little hot though but the food is great as always
   

   Benihana - Coral Gables, FLResponded on 6 October 2024

   Thanks for the review, Sean! We're thrilled to hear that you enjoyed your dinner at Benihana - Coral Gables. We apologize if the temperature was a bit high during your visit. We're always working on improving our guests' experience and your feedback is invaluable in that process. We're glad to hear that you loved the food and found great value in your meal. Looking forward to serving you again soon!
   

   Is this helpful?

   Report
9. B

   Brenda

   Miami

   5 reviews

   5.0

   5 reviews

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love coming here! The wait staff and chef's are also so amazing and pleasant. It's one of my favorite places.
   

   Benihana - Coral Gables, FLResponded on 6 October 2024

   Thanks for visiting us, Brenda! We're thrilled to hear that you love coming to Benihana - Coral Gables and that you appreciate our amazing staff and chef's. It's always a pleasure to serve you. We noticed your rating on value and we're always working to provide the best experience for our customers. Looking forward to your next visit!
   

   Is this helpful?

   Report
10. J

    Jhoselin

    Fort Lauderdale

    1 review

    1.0

    1 review

    Dined on 28 September 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Service was horrible, the AC was broken so it was very hot, food was okay, and the place smelt really bad. Waiter didn’t come to the table often. A very disappointed dinner for my husbands birthday.
    

    Benihana - Coral Gables, FLResponded on 30 September 2024

    Dear Jhoselin! We're truly sorry to hear about your recent experience at Benihana - Coral Gables. We strive to provide excellent service and a pleasant dining environment, and it's clear we fell short during your visit. We appreciate your feedback on the AC being broken and the food being okay, but we're disappointed that other aspects didn't meet your expectations. We'll certainly address these issues with our team to ensure they don't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
    

    Is this helpful?

    Report