Benihana - Concord, CA

Review summary

1. B

   Brent

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Had 6:15 reservation. Didn’t get seated until 7:15. Many people were in the same situation of waiting for their reservation.
   

   Benihana - Concord, CAResponded 1 day ago

   Dear Brent! Thanks for visiting us at Benihana - Concord. We're sorry to hear about the delay in seating you despite having a reservation. We understand how frustrating that can be and we apologize for any inconvenience caused. We're glad to know that you enjoyed the food and found it to be of good value. We appreciate your feedback and hope to have the opportunity to serve you again soon.
   

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2. M

   Melissa

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Benihana is so much fun and we wanted to treat the kids to a show. We thought we were ordering from the kids menu for lunch but our waitress put in the regular order. We didn’t catch it until we had to pay the bill. That was a little frustrating! I should have caught on when the chef was cooking the same amount of food for all of us. The food was good and the show as always was great. Our waitress was attentive, but I can’t help but feel like we got played!
   

   Benihana - Concord, CAResponded 2 days ago

   Hey Melissa! We're really glad to hear that you and your kids enjoyed your visit to Benihana - Concord! It's great to know that you had a fun, family-friendly experience. We apologize for the mix-up with the children's menu, we'll definitely work on improving our service training. We're thrilled that you enjoyed the food and the show, and we hope your next visit goes even better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Thanks for your feedback, it helps us improve. Best, Benihana - Concord The Management Team
   

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3. JC

   JuliaChildFan

   San Francisco

   8 reviews

   vip
   4.0

   8 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Benihana’s can be hit or miss depending on the chef you get. We normally get the same thing. In general, it’s a fun place for date night and allows to mingle with some strangers. The cocktails are sugary, but there is also spirits, sake and beer.
   

   Benihana - Concord, CAResponded 2 days ago

   Thanks for visiting us, Julia! We're thrilled to hear that you enjoy our casual atmosphere and the mix of strangers and friends. It's great to know that our cocktails and food meet your expectations. We always strive to provide a fun and memorable experience for our guests. Your feedback about our food and cocktails is greatly appreciated. We look forward to serving you again at Benihana - Concord.
   

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4. S

   Strawbeezee

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Waiting Area Wait time was Great... Our waiter was slow with her delivery, but ii also see she may have been overwhelmed by the many requests from the other pardon so ii give this visit a C+ MY family eat at Uncle Bennie as we call it (Benihanas) every month so based on my greatest experience yesterday's dinner experience was a C grade
   

   Benihana - Concord, CAResponded 6 days ago

   Dear Guest! Thank you for taking the time to share your experience at Benihana - Concord. We're glad to hear that you enjoyed the wait time in the waiting area. We're sorry to hear that you found our service to be slow. We always aim to provide prompt and efficient service to all our guests, and we'll definitely take your feedback into account. We're also sorry to hear that you found our food to be just okay. We're always striving to provide the best experience for our guests, and your feedback helps us improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Concord Management Team
   

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5. S

   Sandra

   San Francisco

   4 reviews

   vip
   3.0

   4 reviews

   Dined on 18 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Love the food and the experience but it’s a little expensive and the service is slow.
   

   Benihana - Concord, CAResponded on 19 November 2024

   Dear Sandra! Thanks for the review. We're glad to hear that you enjoyed our food and experience at Benihana - Concord. We understand that you found our prices a bit high and the service a bit slow. We appreciate your feedback and will use it to improve our services. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you again soon.
   

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6. n

   nicole

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   I was called to make sure I be on time for my reservation they will only give me a 10min grace period so l inform my party of 8 we was there at 645 reservations time was 7 we waited 145 to be seated very!!!!!!!!! Very disappointed in Benihana for over booking and having me wait that long. This manger was not interested in hearing nobody complain 😡 by the time my food came l was no longer hungry and had a bad headache from all the commotion. It was my birthday dinner with my girlfriend and I’m very upset.
   

   Benihana - Concord, CAResponded on 18 November 2024

   Thanks for the feedback, Nikki! We're truly sorry to hear about your experience at Benihana - Concord. It's definitely not the standard we aim for. We understand your frustration regarding the waiting time and the lack of interest from our team. We assure you that this is not the norm and we're sorry for any inconvenience caused. We appreciate your patience and understanding in this matter. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have another chance to serve you better in the future.
   

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7. AH

   AlisonH

   Seattle

   3 reviews

   2.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our reservation was at 6:30 PM and we didn’t get seated until 7:30 PM by which time our young child was very sleepy. My husband‘s drink had so much ice in it, it was gone in two sips. Not a great value.
   

   Benihana - Concord, CAResponded on 18 November 2024

   Thanks for the feedback, Alison! We're truly sorry to hear about your experience. It's always our goal to provide a comfortable and enjoyable dining environment for all our guests, and it seems we missed the mark during your visit. We take your comments about the service and drinks very seriously, and we'll certainly look into these matters. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your patience and understanding, and we hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Concord The Management Team
   

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8. N

   Nicole

   San Francisco

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went there on my daughter’s 12th birthday with my family of 5, and non of us enjoyed the food and our cook was not that great. The rice was hard with no flavor, my lobster was dry, and overall wasn’t satisfied. Our waitress was the only thing we enjoyed. She was very attentive and polite. We will not come back or recommend this place.
   

   Benihana - Concord, CAResponded 2 days ago

   Dear Nicole! Thanks for the feedback. We're truly sorry to hear that your 12th birthday celebration at Benihana - Concord did not meet your expectations. We appreciate your patience in sharing your experience and we're disappointed to hear about the issues with your food and service. We strive to provide our guests with the best experience and we're sorry that we fell short on this occasion. Your feedback is invaluable to us and we will definitely take it into account to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to make it right in the future. Best, The Management Team
   

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9. J

   Jasmine

   San Francisco

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & excellent service from staff. Thank you
   

   Benihana - Concord, CAResponded on 17 November 2024

   Hey, Jasmine! Thank you so much for your kind words and fantastic ratings! We're thrilled to hear that you enjoyed our food and service. At Benihana - Concord we strive to provide the best dining experience for our guests. Your positive feedback truly makes our day. We look forward to serving you again soon!
   

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10. C

    Christine

    San Francisco

    24 reviews

    3.0

    24 reviews

    Dined on 11 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Our chef wasn’t super interactive and we saw other tables with super fun chefs. Also, soup and salad weren’t served without having to ask for them. Super pricy meal and service wasn’t great.
    

    Benihana - Concord, CAResponded 2 days ago

    Hey Chrsitine! Thanks for visiting us at Benihana - Concord. We're sorry to hear that your experience didn't meet your expectations. We strive to provide an exceptional dining experience, and it seems we fell short this time. We understand that you found our service not up to the mark and the pricing of the meal was high. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
    

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