Benihana - Columbus, OH

Review summary

1. J

   Jesse

   Unspecified

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   They were an hour behind on our reservation, no apologies or accommodations and honestly very cold about the whole situation. Finally got seated an hour later and the restaurant was almost empty. Our chef didn’t greet us for another hour so we just left money on the table for our drinks and apps and left the restaurant.
   

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2. A

   Amanda

   Columbus

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had what we thought would be shrimp hibachi and steak hibachi. The shrimp was not served with veggies and to upgrade from steamed rice to fried it was an additional $7.50. The portion of steak and veggies were extremely small portions for the price of the meal. With that being said, the food was phenomenal. We sat at the bar and the bartender/server Freddy was a great guy and fun to watch making drinks. He made up for the small portions/high price!
   

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3. R

   Richard

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The hibachi was tasty. Highly recommend the Wagyu beef selections - it’s a bit more pricey but the taste is well worth it. Don’t forget to check to make sure it comes with the lobster tail. My chef forgot about it so my wife and I ended up getting $20 off each.
   

   Benihana - Columbus, OHResponded 1 day ago

   Hey Richard, Thank you for your glowing review! We're thrilled you enjoyed our hibachi, Wagyu beef selections, and lobster tail. We apologize for the oversight with your chef's visit. We're glad you found the experience worth it. We appreciate your recommendation and look forward to your next visit. Best, The Management Team at Benihana - Columbus, OH
   

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4. K

   Kendall

   Cincinnati

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   Or reservation was at 945 we didn’t get in there till 1045 we didn’t eat till 12:00 ,12:30
   

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5. M

   Monica

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   I made my reservation at 9:30pm and they left me waiting for my table for more than 1 hour and 30 minutes, so that after they gave me my table I had to wait almost 1 more hour for them to start cooking.
   

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6. K

   Kimberly

   Unspecified

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Valentines was PACKED and I assume why it was an hour past actual reservation that we were sat , however the food came out fast and the food was amazing. Definitely pricey but the food is worth it and I would definitely go back just not on Valentine’s Day :)
   

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7. n

   natalie

   VIP

   Columbus

   14 reviews

   1.0

   14 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   This was by far my worst experience at Benihana . The establishment decided to put revenue over the customer experience. On Valentine’s Day there was a one hour plus wait even with reservations. Ridiculous and absurd. The patrons, including my family were all mashed into the small waiting area for over an hour. We were not seated until 9: 10 p.m. even though our reservations were for 8pm. Our first course was not served until 9:48 p.m. And the cook did not finish cooking until 11:00p.m. I will shout out Darren our cook who was very personable. However, as he knew we no longer cared about the tricks and entertainment that Benihana is known for as the whole table just wanted to eat. Do better Benihana! And to the customer I would not recommend that you go to the restaurant on Valentine’s Day or any other holiday as you will likely be disappointed!
   

   Benihana - Columbus, OHResponded 1 day ago

   Hi Natalie, We're truly sorry to hear about your disappointing Valentine's night experience at Benihana - Columbus, OH. We understand how frustrating it can be to wait, especially on a busy night. We also acknowledge that the service you received was not up to par. We're usually known for our attentive and personable staff, and we regret that we fell short on this occasion. We appreciate your feedback and will use it to make necessary improvements. We hope you'll give us another chance to provide you with the service and experience that Benihana - Columbus, OH, is known for. Best regards, The Management Team
   

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8. D

   Derrick

   Columbus

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Horrible experience! Had a reservation and still had to wait 1 hour! Then we had the absolute worst chef. He took so long to cook our food. I was so dissatisfied!!!
   

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9. l

   luke

   VIP

   Columbus

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited over an hour after our reservation to be seated. Another half hour in our seats before the chef came. The person next to me found a 3 inch piece of PLASTIC in her drink. Overpriced for what it is.
   

   Benihana - Columbus, OHResponded 1 day ago

   Thanks for the review, Luke. We're truly sorry to hear about your experience at Benihana - Columbus, OH. It's certainly not the standard we aim to provide. We understand your frustration regarding the wait time and the issue with the plastic. We assure you that this is not our standard practice and we'll address this issue promptly. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
   

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10. M

    Mary Tere

    Columbus

    3 reviews

    2.0

    3 reviews

    Dined 2 days ago

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 3

    It didn’t matter that I had a reservation, I was waiting ONE HOUR to get a table!
    

    Benihana - Columbus, OHResponded 1 day ago

    Hello Mary Tere, We are truly sorry to hear about your experience at Benihana - Columbus, OH. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the inconvenience you faced and we assure you that this is not the norm at our restaurant. We are glad to hear that you enjoyed the food. We are always working to improve our service, and your feedback is invaluable in this process. We hope you will give us another chance to serve you better in the future. Best, The Management Team
    

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