Benihana - Columbus, OH

Review summary

1. S

   Sean

   Columbus

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food was fantastic but the service was terrible. We waited for a chef for over 90 minutes past our reservation time.
   

   Benihana - Columbus, OHResponded 1 day ago

   Hi, Sean! Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our food but we're sorry to hear about the service you received. It's certainly not the standard we aim to provide at Benihana - Columbus. We appreciate your patience and understand the frustration it can cause, especially when you're looking forward to a meal. We're always working on improving our service and your feedback is invaluable in this process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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2. DJ

   DebraJ

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The restaurant was short staffed the night we were there. That made our wait longer than normal. Food was was wonderful.
   

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   Benihana - Columbus, OHResponded 2 days ago

   Hello Debra! Thank you for taking the time to share your experience at Benihana - Columbus. We're glad to hear that you enjoyed our food! However, we're sorry to hear about the longer wait time you experienced due to staffing issues. We appreciate your patience and understanding. We're committed to providing the best service and we're always working to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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3. L

   Lona

   Cincinnati

   5 reviews

   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food needed more seasoning and our vegetables was burnt.
   

   Benihana - Columbus, OHResponded 2 days ago

   Hello Lona! We're truly sorry to hear that your dining experience at Benihana - Columbus didn't meet your expectations. We always aim to deliver a great experience, and we regret that we missed the mark on your visit. Your feedback regarding the seasoning and vegetables is appreciated and will be taken into serious consideration. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you with our culinary skills. Best, The Management Team
   

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4. A

   Anthony

   Columbus

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Absolutely horrendous experience. An hour to get seated with a reservation. Service was terrible. Over three hours in total
   

   Benihana - Columbus, OHResponded 5 days ago

   Thanks for visiting us, Anthony! We're truly sorry to hear about your disappointing experience at Benihana - Columbus. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We pride ourselves on our service and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - Columbus Management Team
   

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5. B

   Brandi

   Columbus

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The chef almost took my 3 year olds eye out with a knife when he was doing his cooking tricks and didn’t even apologize. It was horrific.
   

   Benihana - Columbus, OHResponded 2 days ago

   Dear Brandi! Thanks for the review. We're truly sorry to hear about your experience with the chef at Benihana - Columbus. We always strive to provide a safe and enjoyable dining environment for all of our guests, and we're disappointed to hear that this wasn't the case during your visit. We take your feedback seriously and will address this with our team to ensure it doesn't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right.
   

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6. M

   MonToya

   Columbus

   4 reviews

   1.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   We had reservations and had to wait over an hour past our reservation time to be seated then we had to wait over 30 minutes to get our drink order and our water order. It took over an hour for a chef to come to our table to prepare our food and the food was bland and the portions were smaller than any other Japanese restaurant we’ve ever been and double the price. The only good part about it was our server. Her name was Zoey and she was very nice and accommodating.
   

   Benihana - Columbus, OHResponded on 12 November 2024

   Hi MonToya! We're truly sorry to hear about your experience at Benihana - Columbus. We understand that waiting can be frustrating and we apologize for the delay in seating and the lack of food service. We also regret that our portions and pricing did not meet your expectations. We're glad to hear that you found our server to be accommodating. We take your feedback seriously and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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7. M

   Melissa

   Columbus

   4 reviews

   3.0

   4 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We came in for our son's 15th birthday. We were a family of 4. We were put at a booth with a group of 4. Our booth was the small one by the bathroom. It was much too small for our party size. I had to literally touch arms and legs with a stranger. It wasnt an appropriate pairing for us. We made a reservation in advance as well.
   

   Benihana - Columbus, OHResponded on 9 November 2024

   Thanks for the feedback, Melissa! We're sorry to hear that your experience at Benihana - Columbus didn't meet your expectations. We understand the importance of making reservations in advance and we apologize if the booth seating was not comfortable. We appreciate your feedback and will use it to improve our seating arrangements. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you and your family again in the future.
   

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8. D

   David

   Cleveland

   7 reviews

   vip
   3.0

   7 reviews

   Dined on 4 November 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The cook was funny and a great showman but the waitress was a lazy hoodrat
   

   Benihana - Columbus, OHResponded on 5 November 2024

   Hello, David! Thank you for taking the time to review your experience at Benihana - Columbus. We're thrilled to hear that you enjoyed our food and the showmanship of our chef. However, we're truly sorry to hear about your experience with our waitress. We always aim to deliver the best service to our guests, and we regret that we fell short this time. We appreciate your feedback and will definitely use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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9. C

   Chris

   Columbus

   5 reviews

   4.0

   5 reviews

   Dined on 29 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I put in a special request to have a drink ready for my girlfriend at the table. Birthday celebration so wanted to make it a little more special. Didn’t even get the drink at all. Don’t ask for special requests if they aren’t going to do them.
   

   Benihana - Columbus, OHResponded on 31 October 2024

   Thanks for the review, Chris! We're sorry to hear about your experience with the drink order. We understand your special request made on your girlfriend's birthday deserves special treatment, and we're sorry we didn't meet your expectations. We always strive to provide excellent service and value to our guests. Your feedback is valuable to us and we will certainly look into this matter. We hope you'll give us another chance to make your next celebration special.
   

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10. K

    Kanei

    Columbus

    1 review

    1.0

    1 review

    Dined on 26 October 2024

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 2

    First and last time coming to Benihana's. Very overpriced hibachi I have gotten better and more for my money at a local hibachi shop/restaurant. I spent 122.00 on two entrees and a appetizer I got extra charges for sushi when I asked why the server said it was from food I ordered that had sushi products used i ordered spicy chicken fried rice 2x and chicken wings .. what of those items have sushi in them.. Made a reservation for 6 pm didn’t get a seat til 630 645. Not a great experience for my first time and to celebrate daughter 18th birthday.
    

    Benihana - Columbus, OHResponded on 28 October 2024

    Thanks for the review, Kanei! We're truly sorry to hear that your experience at Benihana - Columbus didn't meet your expectations. We understand your concerns about the pricing and the overpricing of our dishes. We strive to provide the best experience to our guests and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.We hope to have the chance to serve you again in the future.
    

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