Benihana - Columbus, OH

Review summary

1. S

   Stacey

   Columbus

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Service was good. Food was incredibly salty- our cook went overboard on salt, then butter and then soy sauce. Unfortunately it was so awful that I could not finish my dish because it was horrible.
   

   Benihana - Columbus, OHResponded today

   Hi Stacey, Thank you for taking the time to share your feedback. We're glad to hear that you found our service satisfactory, but we're sorry to hear that our food didn't meet your expectations. Your comments about the food's saltyness and the excessive use of seasonings have been noted. We strive to provide flavorful dishes that fully satisfy our guests, and we regret that we fell short in this instance. We appreciate your honesty and will take your comments into consideration as we continuously work to improve our food offerings. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Columbus, OH Management Team
   

   Is this helpful?

   Report
2. S

   Shonda

   Columbus

   4 reviews

   5.0

   4 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I requested Jeremy as our chef and was exceptionally pleased with the food and service. He put on quite the show and, as usual was very cognizant of any allergies at the table. The food was superb!! This is our favorite place to dine out. I would highly recommend Benihana and Jeremy in particular for any occasion.
   

   Benihana - Columbus, OHResponded 7 days ago

   Hello, Shonda! Thank you for your wonderful review and high ratings! We're thrilled to hear that you enjoyed your dining experience with us, particularly the food and service. It's always our pleasure to accommodate our guests' dietary needs and preferences. We're delighted that you consider Benihana - Columbus your favorite place to dine out. Your recommendation means a lot to us and we look forward to serving you again soon. Best Regards, The Management Team
   

   1 person found this helpful

   Report
3. K

   Kelli

   VIP

   Columbus

   34 reviews

   5.0

   34 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food is very expensive. We spent $182 on 2 people and it was not worth it. The chef was entertaining however for that amount I would go to fine dining. The drink, Benihana Punch was very good. The food was good but small portions.
   

   Benihana - Columbus, OHResponded on 9 December 2024

   Hi Kelli! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our Benihana Punch! However, we're sorry to hear that you found our food to be expensive and did not value the experience as much as you would have liked. We strive to provide delicious food and a memorable dining experience, and it seems we fell short this time. We appreciate your comments and will certainly take them into consideration as we continually strive to improve our services. We hope to have the opportunity to serve you again in the future and provide a better experience. Best regards, The Management Team at Benihana - Columbus
   

   Is this helpful?

   Report
4. S

   Shannon

   Columbus

   6 reviews

   3.0

   6 reviews

   Dined on 6 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Choy the chef was great! However, we weren’t seated until 20 minutes after our reservation time and we ordered an item to go when we placed our orders and it wasn’t placed by the server until after we finished eating causing additional wait time at the end of the evening.
   

   Benihana - Columbus, OHResponded on 9 December 2024

   Hello, Shannon! Thank you for your feedback and for choosing to dine with us at Benihana - Columbus. We're thrilled to hear that you enjoyed the choy chef! However, we're sorry to hear about the wait time you experienced during your visit. We understand how frustrating that can be and we're working on improving our seating and service times to ensure a more seamless dining experience for our guests. We appreciate your patience and hope to have the opportunity to serve you again soon. Best, The Management Team
   

   Is this helpful?

   Report
5. S

   Sherri

   Columbus

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, Chul was so nice, so entertaining and a great cook. Food was amazing, as always. We love it here!
   

   Benihana - Columbus, OHResponded on 2 December 2024

   Dear Sherri, we are delighted to hear that you enjoyed your experience at our restaurant! We are thrilled that our chef made your visit special. Thank you for your kind words and for choosing to dine with us.
   

   Is this helpful?

   Report
6. J

   Jyoti

   Columbus

   4 reviews

   1.0

   4 reviews

   Dined on 29 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waited an hour for the cook to come to our table , extremely disappointed at the service . Food was alright, if just took forever and kinda ruined my mood , probably will not be going there ever again
   

   Benihana - Columbus, OHResponded on 2 December 2024

   Dear Jyoti, thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

   Is this helpful?

   Report
7. T

   Theresa

   Columbus

   1 review

   3.0

   1 review

   Dined on 27 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The food takes good, but we were seated at least 20 min before anyone came to our table - and it only after I stopped someone that drink orders were taken. The service throughout the entire time was very slow and disorganized. We don't plan to return. The cost was too high for the level of service provided and the amount of food provided. The extra cost of $5.50/ person for a small bowl of fried rice instead of steamed was ridiculous.
   

   Benihana - Columbus, OHResponded on 30 November 2024

   Dear Theresa! Thanks for visiting us at Benihana - Columbus. We're sorry to hear about your experience, as it's not typical of our standards. We apologize for the delay in service and any confusion regarding the order. We also regret to hear that you found our pricing high. We strive to provide exceptional service and delicious food, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll reconsider and give us another chance to serve you better. Best regards, Benihana - Columbus Management Team
   

   Is this helpful?

   Report
8. L

   Lindsay

   Columbus

   9 reviews

   1.0

   9 reviews

   Dined on 24 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Spend your money elsewhere! We went to a birthday just six months ago and it was GREAT. Big downturn since then. The server and chef nailed all the orders but the service was slow and zero energy. You choose a steakhouse for the atmosphere! You pay a MUCH higher meal prices for the show! No show, no fun. Not a single employee smiled…except the bartender who was great. We made note of two birthdays twice in Open Table and three times to staff at the restaurant. They promised singing and desserts but didn’t deliver. The manager left halfway through our meal. There was no server, bartender, hostess or manager to ask about the singing and dessert. While the flavors were decent, the vegetable portion sizes were drastically reduced from six months ago. We won’t be back. Not the birthday experience we wanted at all.
   

   Benihana - Columbus, OHResponded on 26 November 2024

   Thanks for the feedback, Lindsay! We're truly sorry to hear about your disappointing experience at our restaurant, Benihana - Columbus. We take your comments about service speed and atmosphere very seriously and we apologize for falling short. We're glad you enjoyed the steak and dessert flavors, but it's clear we missed the mark on other aspects, including the service and atmosphere. We're committed to improving and hope for another chance to serve you better. Best, The Management Team
   

   Is this helpful?

   Report
9. A

   Aaron

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Reservations for 7:30 pm not seated until 8:10 pm. Waited 20 minutes on drinks (beer). Waited 35 minutes on one sangria. Waitress delivered soup twice instead of soup and salad. Waited 1 hour and 15 minutes on habatchi cook. restaurant and cook were dirty. Food was good, and cook was polite and fiendly.
   

   Benihana - Columbus, OHResponded on 26 November 2024

   Thanks for the feedback, Aaron! We're sorry to hear about your experience at Benihana - Columbus. We understand that waiting can be frustrating, especially when you have a reservation. We also apologize for the delay with your drinks and the mix-up with the habatchi. We take your comments seriously and will address these issues to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We're glad to hear that you found the food good and our staff friendly. We hope to serve you again and provide a better experience.
   

   Is this helpful?

   Report
10. B

    Brandon

    Columbus

    2 reviews

    1.0

    2 reviews

    Dined on 24 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    My wife and I decided to make Benihana the last stop on our annual Christmas shopping date night. We have never been and thought it would be a special way to close out the night, and made reservations for that evening. When we arrived at the restaurant, they told us that they would seat us after ‘just a little wait’ - which was disconcerting since the restaurant seemed to be only at about half capacity. Although our server took our orders immediately, it was about 15 minutes before we got our drinks - then a half hour before we got soup, and a solid hour just for salads. At this point, our server mentioned that there were only two chefs and the we were ‘in line’ to have one cone to the table, and that there was a 17 top that required both of them at the same time. This meant that the 4 other tables (on our side of the restaurant) would have to wait until they had their service before the food would even be started. The evening devolved from there: - Why were we not called and told ahead of time that there was an issue? - Why did they continue seating people an hour from closing when the people that had been there for almost two hours hadn’t even been served yet? - Why did they not tell us when we were being seated that there was an issue? - Why was the waitress upset that she was the one that had to tell us there was a problem? - Why did I have to sit and listen to the manager whine about it only being his third day and that Benihana set him up for failure? - Why did my wife and I finally walk out of our service and have to end our night with fast food instead of the nice meal we had planned? Incredibly weak leadership - also the reason that they were short staffed. Outside of all of that, the restaurant was filthy. I do not remember the last time I had such a terrible time, but there isn’t enough love or money on earth to convince me to return.
    

    Benihana - Columbus, OHResponded on 25 November 2024

    Hey, Brandon! Thanks for the feedback. We're truly sorry to hear about your experience at Benihana - Columbus. It's very disappointing to hear that your Christmas date night didn't go as planned, especially when we were only able to seat a small fraction of our guests. We understand how frustrating it must have been to wait for your service and feel apologetic about the inconvenience. We also regret any misunderstanding about the wait time. Your comments have been noted and will be addressed with our team to improve our service. We hope you'll give us another chance to make your next visit a better one.
    

    Is this helpful?

    Report