Benihana - Cherry Hill, NJ

Review summary

1. J

   John

   Philadelphia

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   5 people for Xmas lunch. 3 meals cooked at table. 2 meals cooked “in back kitchen” were not brought out until 45 minutes after the 3 meals were already finished. Were told only 1 chef “in back”. So bad they removed 1 meal from check. When leaving another customer was complaining about a similar situation. This place has gone steadily downhill over the years. Too bad.
   

   Benihana - Cherry Hill, NJResponded today

   Hey John, We're sorry to hear about your experience at Benihana - Cherry Hill. We take your feedback seriously and are disappointed to hear that we didn't meet your expectations in terms of service and timing. We're glad to hear that you found our food to be good, but we understand that the overall experience was not up to par. We appreciate your candid feedback and will use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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2. R

   Richelle

   VIP

   Philadelphia

   8 reviews

   1.0

   8 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This location has truly gone down. I had to get up 4 times to get service. Our food took over 1.5hrs and no one said a thing to us. The soup was cold and when telling the waiter she said “I know. When our entree finally came after I threatened to leave. It was okay. We will not return. This experience turned us off to all hibachi in the future.
   

   Benihana - Cherry Hill, NJResponded 6 days ago

   Thanks for the review, Richelle! We're truly sorry to hear about your recent experience at our Cherry Hill location. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide our customers with exceptional service and quality food, and it's clear we fell short this time. Your feedback is important to us and we will definitely take it into account as we continually work to improve our customer experience. We hope you'll reconsider returning and give us another chance to serve you better in the future. Best regards, Benihana - Cherry Hill Management Team
   

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3. N

   Nicola

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Dan was amazing! He made sure to make it a special show for my kiddos first Hibachi experience. The food was delicious and plentiful.
   

   Benihana - Cherry Hill, NJResponded 6 days ago

   Hello, Nicola! Thank you for your wonderful review! We're thrilled to hear that you and your kiddos had a special Hibachi experience at Benihana - Cherry Hill. It's wonderful to know that our food met your expectations. We always strive to provide delicious meals andplentiful variety for our guests. Your kind words are greatly appreciated and serve as great motivation for our team. We look forward to welcoming you and your family back soon! Best regards, The Management Team
   

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4. E

   Evan

   Pittsburgh

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Sat for an hour before getting even our appetizers. Food was great but we only got onions, not all “hibachi vegetables”. Was not crazy busy but service was slow and got some orders wrong. Hoping it was a one off slow service night
   

   Benihana - Cherry Hill, NJResponded 6 days ago

   Hello, Evan! Thank you for taking the time to share your experience at Benihana - Cherry Hill. We're delighted to hear that you enjoyed our food and found it to be great value. However, we're sorry to hear about the delay in service you experienced. We strive to provide a timely and efficient service to all our guests, and we apologize if we fell short this time. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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5. M

   Michael

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our chef, Jun, was great. He had great jokes and even better chef skills! He's a rockstar. Cherry Hill location.
   

   Benihana - Cherry Hill, NJResponded on 12 December 2024

   Hey Michael! We're delighted to hear that you had a great experience at Benihana - Cherry Hill! It's fantastic to know that our chef, Jun, added to your positive experience with his great jokes and chef skills. We're also thrilled that you enjoyed our food. We always strive to provide the best value to our customers, so we'll take your rating into consideration. We look forward to serving you again soon!
   

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6. S

   Sandra

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love Benihana. Food is always great just wish the portions were a liiiiittle bit bigger.
   

   Benihana - Cherry Hill, NJResponded 7 days ago

   Thanks for the review, Sandra! We're thrilled to hear that you love Benihana and that you consistently enjoy our food. We understand your concern about portion sizes and we appreciate your feedback. We strive to provide our guests with the best dining experience possible and we're sorry to hear that you felt our portions didn't meet your expectations. We look forward to serving you again soon!
   

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7. S

   Shana

   Philadelphia

   20 reviews

   5.0

   20 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   In all of my years (decades) of going to this Benihana, it never occurred to me to eat in the lounge. My son and I did just that and it saved us time. The server was terrific and the courses came out quickly--perfect timing.
   

   Benihana - Cherry Hill, NJResponded on 9 December 2024

   Hey Shana! Thank you so much for your kind words and the perfect rating! We're thrilled to hear that you enjoyed your dining experience with us, especially the quick service and the succulent courses. We always aim to provide a memorable experience for our guests. Your suggestion to eat in the lounge is greatly appreciated. We look forward to serving you and your son again soon. Cheers!
   

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8. S

   Sandi

   New Jersey

   39 reviews

   5.0

   39 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef Dan was excellent! Everything cooked to perfection and the boys loved his magic ! Volcano and fireball were the best! Koodos to Dan the Man! Entire staff pleasant and helpful.
   

   Benihana - Cherry Hill, NJResponded on 4 December 2024

   Dear Sandi! Thank you for your wonderful review! We're thrilled to hear that you enjoyed great service and delicious food at our restaurant. We'll be sure to pass along your compliments to our chef.
   

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9. S

   Sharon

   Philadelphia

   1 review

   3.0

   1 review

   Dined on 24 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Shrimp wasn't cleaned properly there was still veins in it. Food was scarce. 1 piece of meat per $35.00 plus plate. Had more rice than protein. Ate quicker then we waited. Won't be back
   

   Benihana - Cherry Hill, NJResponded on 25 November 2024

   Hey Sharon! Thanks for visiting us at Benihana - Cherry Hill. We're sorry to hear that your experience did not meet your expectations. We take pride in our food quality and it seems we missed the mark during your visit. We also understand your concern about the wait time and we're working on improving our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will give us another chance to impress you in the future.
   

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10. T

    Tyrika

    Philadelphia

    1 review

    3.0

    1 review

    Dined on 13 November 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 3

    We came here for a small family birthday dinner.3 of us 2 adults and 1 child. The price was 200$ just for dinner. And tip. We did not order any alcohol or appetizers. The price would have been fine but the other couple sitting in the area with us had a seafood allergy which caused the order of service to change. (They need a better way to handle that) also, the rice sat for so long while attempting to not cross contaminate for the other party that by the time we were served it was hard and crunchy, and the shrimp was chewy. I did not eat my meal I actually took everything home. It was definitely a waste and not a good birthday dinner experience at all.
    

    Benihana - Cherry Hill, NJResponded on 14 November 2024

    Hey, Tyrika! Thank you for sharing your feedback with us. We're disappointed to hear about your experience and will make sure to address your concerns with our team. We strive for excellence in both our food and service, and we apologize for falling short. We appreciate your honesty and will work to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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