Benihana - Cherry Hill, NJ

Review summary

1. S

   Shante

   New Jersey

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The host was rude I walked in she never greeted me I had to tell her I had a reservation and when I was seated that’s when everything became better the waiter was wonderful she made sure we had everything we needed the cook was ok he really wasn’t engaging my overall experience was 50/50
   

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2. J

   John

   Philadelphia

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   One of the worst experiences ever dining out. 3 hours and the cook wasn’t even finished
   

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3. N

   Natasha

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   We made we made a reservation to not be seated for another two hours on top of that after we were seated we didn’t even get our order taken for another hour. We had to get up and get our own drinks. The place was filthy and the service was terrible
   

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4. T

   Tiera

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Of course I don’t want to complain because I understand it was busy due to Valentine’s Day, but to be honest our experience was horrible. Why have open slots available to book if you are at capacity. To have a reservation at 9:45 and not get your food until 11:45 is insane and it’s not acceptable. This was my first time going and probably my last at this specific location. I watched people still be seated at 11:15 when they were supposed to close at 11. Definitely disappointed
   

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5. OT

   OpenTable Diner

   Miami

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 1

   Honestly was a nightmare, even with a reservation we all had to wait an hour and a half to be seated. I never was told the chicken fried rice was an up charge and didn’t see it until the bill came. I don’t think I will be back.
   

   Benihana - Cherry Hill, NJResponded today

   Hello, We are truly sorry to hear about your recent experience at Benihana - Cherry Hill, NJ. It is our goal to provide a seamless dining experience for all our guests, and it seems we fell short during your visit. We apologize for the long wait and the misunderstanding about the chicken fried rice charge. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance to make your experience better. Best regards, The Management Team
   

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6. A

   Alex

   Philadelphia

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Tbh it was my first time nd last the service suck the manager look like he on drugs they need to up grade everything because this wasn’t it poor everything this restaurant need to be shut down until they get everything together !
   

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7. N

   Nathan

   Philadelphia

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   This is a really great spot that just needs some proper leadership and training for the front of house staff. The chef that came out and did our meal was wonderful personable and made some very good food however, on our arrival, there was nothing but chaos upfront, and it seemed like the staff there was having a hard time understanding where people were going and communicating with the customers effectively. If I had to give one suggestion, I would say that the staff upfront needs some insight on when and what to communicate to customers to inspire confidence and organization, rather than chaos and desperation. The bar and sushi area were pretty empty and seem to have the least busy service , but instead of directing patrons to enjoy that space while they wait for their hibachi table, everybody was grouped in the main waiting area about 30 deep waiting for their reservation long past it’s time. We arrived five minutes prior to our reservation then waited 30 minutes to be seated then waited an additional 30 minutes to have our order taken then waited an additional 15 minutes for our chef to come out and begin. We have no problem waiting, but if we were communicating that there was long wait times and the staff was a bit more thorough and taking care of some of our smaller needs. In the meantime, the experience would’ve been significantly different however, my group and the other others around us were met with about an hour of confusion Until things finally got moving. The staff is good at what they do, but it definitely seems like they need a definitive leader to guide them through chaotic nights, and it definitely needs to be someone that they trust because as the night rolled on, it was apparent that the staff was capable, but did not trust The leadership they had so there was a lot of people trying to run the ship. Food was bomb, though, once we started eating, we did not stop.
   

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8. J

   Joanie

   New Jersey

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food it was overbooked in there for Valentine’s Day . People had reservations for a time still had to wait 1 1/2 hours past time
   

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9. B

   Bob

   Philadelphia

   4 reviews

   2.0

   4 reviews

   Dined on 1 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Waited too long, food wasn't so great, service staff kept sharing they were understaffed and then paid too much - definitely other better options locally. Disappointing as we had been here previously and enjoyed
   

   Benihana - Cherry Hill, NJResponded on 3 February 2025

   Thanks for the review, Bob. We're truly sorry to hear that your experience at Benihana - Cherry Hill, NJ, didn't meet your expectations. We appreciate your feedback regarding the wait time and the quality of our food. We always aim to provide our guests with the best dining experience, and we're disappointed to hear that we fell short this time. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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10. M

    Michelle

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on 30 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    We were pleasantly surprised to have a nice family celebration like we use to have at Bennihanas. They had been "off" post-covid years but it seems like they're back to a great hibachi establishment. Chef Frank was awesome; everything tasted great!
    

    Benihana - Cherry Hill, NJResponded on 1 February 2025

    Hello Michelle, We're thrilled to hear that you had a family celebration like you used to enjoy at Benihana - Cherry Hill, NJ! It's wonderful to know that our team was able to provide you with a great dining experience, and that you enjoyed our hibachi cuisine. Your kind words mean a lot to us. We're aware of the slightly lower value during these uncertain times, and we appreciate your feedback. Rest assured, we're committed to providing the best experience to our customers. Thank you for your support, and we look forward to serving you again soon! Best regards, The Management Team
    

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