Benihana - Chandler, AZ

Review summary

1. J

   Justin

   San Diego

   4 reviews

   1.0

   4 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Terrible experience, sat at the table for over an hour waiting on our chef. Server did not address the wait until almost 1.5 hours of waiting at the table. I know this is not the wait staff or chefs fault, the fault lies directly with the management and corporate, over booking and not caring about the customer experience. The entire staff just look beat down and defeated, I assumed that was because they have to deal with this every single night based on the reviews I read while I sat at my table for over an hour. Food was salty and buttery so of course it tasted alright, but not worth the price. When the chef did arrive it felt rushed, as I’m sure there were others waiting over an hour. I will not be back to this location, probably will never go to Benihana again. Oh and the smell of the bathroom, along with the bloody paper towel on the urinal was a great touch. For a restaurant who charges $50 an entree, it felt more like Waffle House, no disrespect to Waffle House.
   

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2. J

   Juli

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to Benehana in Chandler for my parents 50th Anniversary. The service and food was excellent. Justin dazzled with exciting entertainment while making us laugh and serving delicious food. 5 stars!
   

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3. Y

   Yari

   Las Vegas

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   Second time we’ve waited an hour past our reservation time at this location. Only thing that salvaged our night for my mom’s birthday was our chef Diego.
   

   Benihana - Chandler, AZResponded 4 days ago

   Thanks for the review, Yari. We're sorry to hear about your recent experience at Benihana - Chandler, AZ. We understand how frustrating it can be to wait beyond your reservation time, especially on a special occasion like a birthday. We're glad, however, that your birthday was salvaged with the exceptional service from our chef. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon and make your next visit a more enjoyable one.
   

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4. R

   Robert

   Phoenix

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   There was no point for a reservation.... we did not get to eat tell after 9pm!! And we where supposed to have a 7pm reservation why did we have to wait for over an hr to even be seated?
   

   Benihana - Chandler, AZResponded 4 days ago

   Hi Robert, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. We understand how frustrating it can be to wait for a reservation, especially when you have a reservation. We understand how frustrating it can be to have a reservation and still not be seated. We sincerely apologize for this inconvenience. We appreciate your patience and understanding. We're taking your feedback seriously and will work on improving our reservation system to avoid such issues in the future. We hope to have the opportunity to serve you again and provide you with a better dining experience. Best regards, The Management Team
   

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5. A

   Annette

   Phoenix

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time at Benihana - food is delicious and fresh. Our servers were fantastic! We love coming here for celebrations!
   

   Benihana - Chandler, AZResponded 5 days ago

   Thanks for the review, Annette! We're thrilled to hear that you always have a great time at Benihana - Chandler, AZ. It's wonderful to know that our fresh and delicious food meets your expectations. We're also glad to hear that our servers made your celebration memorable. We strive to make every celebration special for our guests. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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6. B

   Barb

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a birthday lunch for my mom. It wasn’t crowded but still expensive. The food was great but the best part was the chef, Shrimp Shady. Homey has all the dad jokes but never a dull moment and kept things moving. He made it a lot of fun and would recommend to check out. They gave us a group pic at the table to take home too. 😂👍🍤
   

   Benihana - Chandler, AZResponded 2 days ago

   Hey Barb, We're thrilled to hear that you and your mom had a memorable birthday lunch at Benihana - Chandler, AZ! It's great to know that our chef, Shrimp Shady, added to the fun and provided a memorable dining experience. We're glad you enjoyed our food and had a good time. Your recommendation means a lot to us. We look forward to serving you again soon. Thanks for the positive feedback! Best, The Management Team
   

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7. C

   Coy

   Phoenix

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Don’t worry about reservations. Placed a reservation for 7:15pm. Didn’t get table until 8:45pm. Pointless people who just walked in and placed name on a list got sat before us. Party of four.
   

   Benihana - Chandler, AZResponded 5 days ago

   Hey Coy, We're truly sorry to hear about your recent experience at Benihana - Chandler, AZ. It's disappointing to know that we didn't meet your expectations on this occasion, especially with your reservation. We understand how frustrating it can be to wait, especially when you have a reservation. We're taking your feedback seriously and will work on improving our reservation system to avoid such situations in the future. We hope you'll give us another chance to serve you better. Best, The Management Team
   

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8. OT

   OpenTable Diner

   New Orleans

   3 reviews

   5.0

   3 reviews

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jordyn took great care of us in the bar area. Thank you for the awesome service and attention! She provided insightful feedback that was accurate and appreciated!
   

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   Benihana - Chandler, AZResponded on 21 February 2025

   Dear Guest, Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a great experience in our bar area and appreciated our service. It's always our goal to provide accurate feedback and we're glad we hit the mark for you. We strive to offer great value and your feedback helps us do just that. We look forward to serving you again soon!
   

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9. C

   Cathaleena

   Phoenix

   1 review

   5.0

   1 review

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef was great. Kept us laughing all while making a great meal.
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the review, Cathaleena! We're thrilled to hear that you enjoyed the chef and had a great meal at Benihana - Chandler, AZ. We strive to provide our guests with a memorable dining experience and laughter is one of our specialties! We're glad that we could keep you entertained while you enjoyed your meal. We appreciate your feedback on the value and we'll continue to work on providing the best experience for our customers. Looking forward to serving you again soon!
   

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10. R

    Robin

    Salt Lake City

    14 reviews

    5.0

    14 reviews

    Dined on 19 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went for an anniversary dinner. Was good, as expected but did not prefer shrimp appetizer at the end. Prefer to have as an appetizer.
    

    Benihana - Chandler, AZResponded on 20 February 2025

    Thanks for the review, Robin! We're glad to hear that you enjoyed your anniversary dinner at Benihana - Chandler, AZ. It's great to know that you found our food to be good as expected. However, we're sorry if you felt that the shrimp appetizer was not up to your liking. We appreciate your feedback and will consider it as we continually strive to improve our customer's experiences. We hope to see you again soon for another dining experience.
    

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