Benihana - Chandler, AZ

Review summary

1. K

   Kristen

   Seattle

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   HORRIBLE WASTE OF MONEY!!! If you have 3 hrs and several hundred dollars to waste, this dirty restaurant is for you! The whole place needs a cleaning and repair job. Waited 30 min past reservation time to be seated. Then took FOREVER to get drinks and order. Finally got a cook after 1.5 hrs. Portion sizes are way smaller than they used to be. You will not have left overs. Don't get suckered on the extra $7 ea for chicken fried rice. Drinks were ALL ice. Never again!!!!
   

   Benihana - Chandler, AZResponded 1 day ago

   Hello Kristen! We're truly sorry to hear about your recent experience at Benihana - Chandler. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. Your feedback is invaluable to us, and we will definitely address the issues you've raised about the wait times, portion sizes, and service. We understand how frustrating it must have been to wait for your order and to have to wait for drinks. We're also sorry for the inconvenience caused by the ice in our drinks. We'll definitely take your comments into account as we strive to improve our services. We hope you will give us another chance to provide you with the dining experience you deserve.
   

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2. R

   Roise

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Danny was our chef and Ramon was our server. They both did an excellent job. Thank you!
   

   Benihana - Chandler, AZResponded 1 day ago

   Hey Roise! Thanks for the feedback! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Chandler. We're especially glad that our chefs and servers met your expectations. We strive to provide excellent food and service, and your kind words are a testament to our efforts. We appreciate your high ratings and look forward to serving you again soon!
   

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3. J

   Joe

   San Francisco

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   This place is a fun experience to bring family and we have been here many times. However, the service has become awful and intolerable, and it is way overpriced and thus we will no longer be returning. Although the staff were very friendly and the chefs are entertaining, they are way understaffed. We waited over 1 hour after being seated for the chef to arrive and thus lunch took over 2 hrs. Unfortunately this had been my experience the past 2 or 3 times there and therefore will not return. For basically $50 per entree, you would be much better served at many other nice restaurants.
   

   Benihana - Chandler, AZResponded 2 days ago

   Hey Joe! Thanks for the feedback. We're sorry to hear about your recent experience at Benihana - Chandler. We strive to provide excellent service and it's clear we fell short during your visit. We understand the importance of timely service and we apologize for the delay you experienced. We also acknowledge your concerns about pricing and staffing levels. We're always looking for ways to improve and your feedback is invaluable in this process. We hope you'll consider giving us another chance to provide a better experience. Best regards, The Management Team
   

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4. M

   Michael

   Phoenix

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Reservation for 8. Sat down 10 min which was great. Didn’t get a chef for an hour after people who sat next to us 15 min after we sat down got chef first. Wife’s bday and was disappointed with the service. Server barely came by in the hour we were eating to ask if we needed anything just said he was sorry for the wait. Manager approved us an appetizer to be comped but never even came to our table to ask us how things were. Walked right by me and asked the tables next to us how dinner was. BS. He approved a comp for bad service but couldn’t even come to our table.
   

   Benihana - Chandler, AZResponded 2 days ago

   Hi, Michael! We're truly sorry to hear about your experience at Benihana - Chandler. It's disappointing to know that we didn't meet your expectations in terms of service and timing. We always aim to provide our guests with the best dining experience possible, and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly address these issues with our team to ensure a better experience for you and all our guests in the future. Thank you for your understanding. Best, The Management Team
   

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5. YC

   YolandaC

   Phoenix

   11 reviews

   3.0

   11 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   I tried ordering my food, but the server told me that he didn't see two things that I ordered. He said they were something that got discontinued. However, after I spoke to the manager, he made sure my order was correct.
   

   Benihana - Chandler, AZResponded 3 days ago

   Thanks for visiting us, Yolanda! We're truly sorry to hear about the mix-up with your order. We understand how frustrating that must have been for you. We value your feedback and will look into this matter to ensure it doesn't happen again. We're glad to hear that you were satisfied with the value and quality of your meal. We hope to serve you again soon.
   

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6. Y

   Yves

   VIP

   San Francisco

   14 reviews

   4.0

   14 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food overall was good, but I would say a bit better quality and not soo much would have been better... First we had to wait and then we were rushed...
   

   Benihana - Chandler, AZResponded 7 days ago

   Thanks for the review, Yves! We're glad to hear that you enjoyed our food at Benihana - Chandler. We apologize for the delay you experienced during your visit. We always strive to provide the best quality food and service, and your feedback helps us improve. We hope to have the opportunity to serve you again soon and provide a more pleasant experience.
   

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7. J

   Jason

   VIP

   Phoenix

   6 reviews

   3.0

   6 reviews

   Dined on 9 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Didn’t get seated until 45 minutes after reservation and an hour and 45 minutes after reservations before they started to cook the food.
   

   Benihana - Chandler, AZResponded 6 days ago

   Dear Jason! Thanks for the feedback. We're sorry to hear about your experience at Benihana - Chandler. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the inconvenience and appreciate your patience. We're glad to hear that you enjoyed the food, but we understand that it was not up to your expectation. We're constantly working to improve our service and your feedback is very helpful in this process. We hope to have the opportunity to serve you again and provide a better experience.
   

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8. C

   Carolyn

   Phoenix

   1 review

   1.0

   1 review

   Dined on 9 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation for two was at 5, we didn’t leave u til after 9pm. We were sat immediately. Our complications were unimaginable, our food was over seasoned and not served as ordered.
   

   Benihana - Chandler, AZResponded 7 days ago

   Hello, Carolyn! We're truly sorry to hear about your recent experience at Benihana - Chandler. It's disappointing to know that we fell short of our service standards, especially given the circumstances. We understand how frustrating it can be to have issues with your reservation, your food, and the overall service. We take all feedback seriously and will use this as an opportunity to improve. We hope to have the opportunity to serve you again in the future and provide a better experience. Best, The Management Team
   

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9. B

   Brent

   Phoenix

   1 review

   5.0

   1 review

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service we absolutely loved it!!!
   

   Benihana - Chandler, AZResponded on 5 December 2024

   Hey Brent! Thanks for visiting us at Benihana - Chandler! We're thrilled to hear that you loved the food and service. It's always our goal to provide an amazing dining experience for our guests. We appreciate your high ratings and look forward to serving you again soon.
   

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10. V

    Vicki

    Phoenix

    6 reviews

    4.0

    6 reviews

    Dined on 3 December 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Dominic was a great chef. Very entertaining and the food was prepared very well.
    

    Benihana - Chandler, AZResponded on 4 December 2024

    Dear Vicki, we at Benihana are thrilled you’re happy with our service! We'd love to see you again soon!
    

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