Benihana - Chandler, AZ

Review summary

1. E

   Eli

   Phoenix

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Chef Dominic really made our night and experience memorable, highly suggest him as your chef if you should ever visit and dine at benihana in chandler
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for visiting us, Eli! We're thrilled to hear that you had a memorable experience at Benihana - Chandler. It's wonderful to know that our chef, Chef Dominic, made your night special. We strive to provide excellent food and service and your feedback is a testament to our efforts. We appreciate your high recommendation and look forward to serving you again soon. Best regards, The Management Team
   

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2. R

   RAJ

   Phoenix

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Where is the Value, I was in Kyoto 2 weeks ago, threy were so much better for less.
   

   Benihana - Chandler, AZResponded 1 day ago

   Hey Raj, Thank you for taking the time to share your feedback with us. We're really sorry to hear that you didn't have the same experience you had while in Kyoto. We always aim to provide the best service and food at Benihana - Chandler and we're disappointed to hear that we fell short during your visit. We truly appreciate your feedback and we'll certainly take it into consideration as we continually strive to improve. We hope to have the opportunity to welcome you back and provide you with the value you've come to expect from us. Best regards, The Management Team
   

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3. R

   Rudy

   Phoenix

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Alex is the best! Has some good mushroom jokes 😃
   

   Benihana - Chandler, AZResponded 2 days ago

   Hello Rudy, Thank you for your glowing review! We're thrilled to hear that you had a great experience with Chef Alex at Benihana - Chandler. It's always a pleasure to know that our guests enjoyed our mushroom jokes. We strive to provide an excellent dining experience, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best wishes, The Management Team
   

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4. S

   Suzanne

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is one of our favorite places to dine, and it never disappoints! We recently visited to celebrate my son’s birthday and had a wonderful experience. The hostess was friendly and was able to accommodate us by adding another person to our party, even though the restaurant was very busy. The service from our waiter was attentive and friendly, and the chef was not only skilled but also accommodating to our requests. The food, as always, was absolutely delicious, and the sushi was exceptional. The highlight was when the staff sang “Happy Birthday” to my son in both English and Japanese—and the waiter took a group photo for us, it made the celebration extra special. We’ve been coming here for years and always look forward to our next visit. Highly recommend Benihana for great food, excellent service, and a memorable dining experience! This version is polished and includes your note about the hostess seamlessly.
   

   Benihana - Chandler, AZResponded 1 day ago

   Thanks for visiting us, Suzanne! We're thrilled to hear that your son's birthday celebration at Benihana - Chandler was a memorable one. It's great to know that our team was able to accommodate your request and that you enjoyed the food and service. We always strive to provide excellent service and delicious food, and it's heartening to hear that we hit the mark for you. Your continued support means a lot to us. We look forward to welcoming you back for more great experiences! - The Management Team
   

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5. OT

   OpenTable Diner

   Phoenix

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   I love the experience of Benihana. Every Christmas I take my gf there for our special dinner. But the last 2 years we’ve had their “second string” chefs. And this year 12/20/2024 we waited an hour just to get our chef. The waiter forgot our appetizer…the whole evening was less than stellar. When dropping $200 I’d like to get a better experience. Regardless I tipped very well because 90% of the time it’s not the chef or server’s fault. Not sure I’ll gamble on another visit.
   

   Benihana - Chandler, AZResponded 2 days ago

   Dear Guest! Thanks for the feedback. We're sorry to hear that your recent visit didn't meet the high standards you've come to expect from Benihana - Chandler. We appreciate your patience and understanding, and we're truly sorry for the delay and forgetfulness you experienced. We're always looking to improve and your feedback is invaluable in this process. We hope to have the opportunity to welcome you back and provide the exceptional experience you've come to expect from us. Best regards, Benihana - Chandler Management Team
   

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6. N

   Nicole

   Phoenix

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience as always! Chef Hong is top tier!
   

   Benihana - Chandler, AZResponded 2 days ago

   Thanks for the feedback, Nicole! We're thrilled to hear that you had a wonderful experience at Benihana - Chandler. Your kind words about our chef and the overall value we provide are greatly appreciated. We're always here to provide you with the best dining experience. We look forward to serving you again soon!
   

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7. L

   Linda

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jon was a great chef!! We got in quickly and it was all good.
   

   Benihana - Chandler, AZResponded 4 days ago

   Hello Linda, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us, especially since you made it quick and all things were good. Your kind words truly mean a lot to us. We look forward to serving you again soon at Benihana - Chandler. See you soon! Best regards, The Management Team
   

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8. K

   Kristen

   Seattle

   7 reviews

   1.0

   7 reviews

   Dined on 16 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   HORRIBLE WASTE OF MONEY!!! If you have 3 hrs and several hundred dollars to waste, this dirty restaurant is for you! The whole place needs a cleaning and repair job. Waited 30 min past reservation time to be seated. Then took FOREVER to get drinks and order. Finally got a cook after 1.5 hrs. Portion sizes are way smaller than they used to be. You will not have left overs. Don't get suckered on the extra $7 ea for chicken fried rice. Drinks were ALL ice. Never again!!!!
   

   Benihana - Chandler, AZResponded 7 days ago

   Hello Kristen! We're truly sorry to hear about your recent experience at Benihana - Chandler. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. Your feedback is invaluable to us, and we will definitely address the issues you've raised about the wait times, portion sizes, and service. We understand how frustrating it must have been to wait for your order and to have to wait for drinks. We're also sorry for the inconvenience caused by the ice in our drinks. We'll definitely take your comments into account as we strive to improve our services. We hope you will give us another chance to provide you with the dining experience you deserve.
   

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9. R

   Roise

   Phoenix

   1 review

   5.0

   1 review

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Danny was our chef and Ramon was our server. They both did an excellent job. Thank you!
   

   Benihana - Chandler, AZResponded 7 days ago

   Hey Roise! Thanks for the feedback! We're thrilled to hear that you enjoyed your dining experience with us at Benihana - Chandler. We're especially glad that our chefs and servers met your expectations. We strive to provide excellent food and service, and your kind words are a testament to our efforts. We appreciate your high ratings and look forward to serving you again soon!
   

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10. J

    Joe

    San Francisco

    1 review

    2.0

    1 review

    Dined on 14 December 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    This place is a fun experience to bring family and we have been here many times. However, the service has become awful and intolerable, and it is way overpriced and thus we will no longer be returning. Although the staff were very friendly and the chefs are entertaining, they are way understaffed. We waited over 1 hour after being seated for the chef to arrive and thus lunch took over 2 hrs. Unfortunately this had been my experience the past 2 or 3 times there and therefore will not return. For basically $50 per entree, you would be much better served at many other nice restaurants.
    

    Benihana - Chandler, AZResponded on 16 December 2024

    Hey Joe! Thanks for the feedback. We're sorry to hear about your recent experience at Benihana - Chandler. We strive to provide excellent service and it's clear we fell short during your visit. We understand the importance of timely service and we apologize for the delay you experienced. We also acknowledge your concerns about pricing and staffing levels. We're always looking for ways to improve and your feedback is invaluable in this process. We hope you'll consider giving us another chance to provide a better experience. Best regards, The Management Team
    

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