Benihana - Chandler, AZ

Review summary

1. T

   Tammy

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had a 630 reservation, didn’t get seated until around 7:30. After being seated, it took forever for a server to come. It was after 8 o’clock before we even got soup and a salad. The tables were small and they still put eight people and a baby at one. Overall this is the worst experience I’ve ever had at a hibachi restaurant. I will not return.
   

   Benihana - Chandler, AZResponded today

   Thanks for the review, Tammy. We're truly sorry to hear about your experience at Benihana - Chandler, AZ. It's disappointing to know that you didn't receive the prompt service we strive for and that the seating arrangements were not up to our usual standards. We understand how important a timely meal is and we apologize for the delay. We also regret that you found the size of our tables to be too small. We take all feedback seriously and will use your comments to improve our service. We hope you'll give us another chance in the future to provide you with the dining experience you deserve. Best regards, Benihana - Chandler, AZ Management Team
   

   Is this helpful?

2. j

   joahua

   Phoenix

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   had to wait an extra hour for are table food was already.
   

   Benihana - Chandler, AZResponded 1 day ago

   Hi Joahua, We're really sorry to hear about the wait you had at our restaurant. We always strive to provide prompt service and it's disappointing to hear that we fell short during your visit. We're glad to hear that you enjoyed the food, but we understand that waiting can have a negative impact on your overall experience. We appreciate your feedback and will use it to improve our service. Best regards, The Management Team at Benihana - Chandler
   

   Is this helpful?

3. M

   Michael

   Phoenix

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Very small portions at our table. Not even a full bowl of rice. We received 5 small pieces of zucchini, chef burnt other items and was lazy with his cooking. My wife and I could not believe this experience we have been at this restaurant several times over the years. Now you have increased all pricing and the overall experience is terrible. Very disappointed and will not return again.
   

   Benihana - Chandler, AZResponded 1 day ago

   Hi Michael, We're truly sorry to hear about your recent experience at Benihana - Chandler. We pride ourselves on delivering top-notch service and delicious food, and it's clear we fell short during your visit. We understand how disappointing it must have been to receive only small portions and find your chef uninterested in your meal. We also apologize for any inconvenience caused by our pricing changes. We appreciate your loyalty over the years and we're disappointed to hear that we've not lived up to your expectations in the future. We hope you'll reconsider and give us another chance to serve you better. Best, The Management Team
   

   Is this helpful?

4. D

   Darlene

   VIP

   Seattle

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The food was good but chef poured on the salt
   

   Benihana - Chandler, AZResponded 3 days ago

   Thanks for the review, Darlene. We're thrilled to hear that you enjoyed our service and found our food to your liking. However, we're sorry to hear that the seasoning wasn't up to par. We appreciate your feedback and we'll certainly look into this. We hope to serve you again soon!
   

   Is this helpful?

5. J

   JD

   VIP

   Phoenix

   14 reviews

   2.0

   14 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   The wait was very long for everything. We sat about 20 minutes before a server arrived at our table. Staff were blaming each other for the delays instead of taking ownership for the delays. The manager did stop by and offered everyone a free appetizer which was nice but, those took another 25 minutes to arrive due to the “difficulty” of the dish ordered. I went to the bar to get my own drink because those took longtime as well. Our table did our best to make the best of the situation but I was pretty hard to stay positive. The chef “Izzy” was really cool and entertaining so that made up for a lot of the missteps.
   

   Benihana - Chandler, AZResponded 4 days ago

   Hello JD, We're sorry to hear about your experience at Benihana - Chandler, AZ. We understand that waiting can be frustrating and we sincerely apologize for the delays you experienced. We're glad you enjoyed our chef and we'll strive to improve our service efficiency to avoid such instances in the future. We hope you'll give us another chance to serve you better. Best, The Management Team
   

   Is this helpful?

6. J

   Jeffrey

   Phoenix

   11 reviews

   3.0

   11 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Had a 7:00 reservation for 2 to celebrate a birthday. Was told they were running 25-30 minutes behind so we waited at the bar. After inquiring several times we were finally seated 1.5 hours after our reservation time. We were seated with a party of 8 who was “ in a hurry” so we were rushed through dinner to accommodate the other party. Not the best birthday experience. However when the manager made his rounds I voiced my concern and he compensated us quite well so thank you for your generous customer service
   

   Benihana - Chandler, AZResponded 5 days ago

   Hi Jeffrey, We're truly sorry for the delay during your visit. We understand the importance of celebrating a birthday and we apologize for any inconvenience caused. We appreciate your understanding and patience. However, we're glad that our manager's visits could make up for your delay. We hope to have another opportunity to provide you with a better dining experience in the future. Best Regards, The Management Team
   

   Is this helpful?

7. M

   Mike

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything went smoothly, and our food turned out delicious.
   

   Benihana - Chandler, AZResponded 5 days ago

   Thanks for visiting us, Mike! We're thrilled to hear that everything went smoothly and that you enjoyed your dining experience with us at Benihana - Chandler, AZ. It's wonderful to know that our food turned out delicious for you. We strive to provide excellent service and we're glad we hit the mark for you. We appreciate your 5-star rating and look forward to serving you again soon!
   

   Is this helpful?

8. R

   Rodney

   New York City

   11 reviews

   3.0

   11 reviews

   Dined on 13 January 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   There was an inordinate wait, both to be seated and once we were seated. There was only one other party at a hibachi table, so we couldn't understand the reason for the wait. Our waiter was back and forward between our table and the other party, so even drinks were delayed. The wait for a cook was even longer. You can do better!
   

   Benihana - Chandler, AZResponded 6 days ago

   Thanks for the feedback, Rodney. We're sorry to hear about your experience at Benihana - Chandler, AZ. We understand how frustrating long wait times can be and we apologize for the inconvenience caused. We strive to provide excellent service and it's clear we fell short during your visit. We're glad to hear that you enjoyed the food and found it good value. Your feedback helps us improve and we hope to provide a better experience for you in the future. Best Regards, The Management Team
   

   Is this helpful?

9. d

   davis8952

   Denver

   8 reviews

   2.0

   8 reviews

   Dined on 13 January 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   large pretty restaurant however way overpriced for low food quality and quantity. Chicken was do dry. Everything was overall too much pepper - hard to eat. Food taste was bland except pepper. No yum yum sauce but instead yellow mustard sauce which wasn't good. overall for the high prices and low food quality amount recast won't be back.
   

   Benihana - Chandler, AZResponded 6 days ago

   Thanks for the review, Davis! We're sorry to hear that your experience at Benihana - Chandler, AZ didn't meet your expectations. We take pride in our food quality and it's disappointing to hear that you found our dishes to be overpriced and lacking in flavor. Your feedback is invaluable and we'll certainly look into the issues you've raised. We're always striving to improve and we hope you'll give us another chance in the future. Best Regards, The Management Team
   

   Is this helpful?

10. S

    Shelbi

    Chicago

    3 reviews

    2.0

    3 reviews

    Dined on 12 January 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    Our server, Dior, was fantastic! Our hibachi chef was awful. The poor server kept on making excuses as to what was taking him so long (mind you, it was 3:30pm). She even bought us appetizers because of the timing. When he finally came out, he was not friendly. He was very dirty, dirty under his nails, throwing everything on the floor that he did not clean up, gross towel he kept on wiping his knife on, etc…the worst part, there was no show. No fire, no onion train, nothing. For a $54 entree, it should have not been burnt. And extremely over salted. We will not be back.
    

    Benihana - Chandler, AZResponded 7 days ago

    Hey Shelbi, We're really sorry to hear about your experience at Benihana - Chandler, AZ. It's disappointing to know that the service and food didn't meet your expectations. We take pride in our staff's cleanliness and quality of food, and it sounds like we missed the mark during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to show you the service and food we're known for. Best, The Management Team
    

    Is this helpful?