Benihana - Broomfield, CO

Review summary

1. B

   Brandon

   VIP

   Denver

   13 reviews

   1.0

   13 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sub par .. didn't have our order down correctly. Dirty table , no rice bowls , poor service
   

   Benihana - Broomfield, COResponded 1 day ago

   Hi Brandon, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. It's disappointing to know that we didn't meet your expectations this time around, especially with regards to the service and the table cleanliness. We strive to provide our guests with the best dining experience possible, and it's clear we fell short. Your feedback is valuable to us, and we will definitely use it to improve. We hope you'll give us another chance to make it right. Best regards, The Management Team
   

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2. S

   Selena

   Denver

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Made reservation at 6:30, but wasn’t seated until almost 7pm. Also, if I hadnt reviewed my bill I would have been charged incorrectly. Charges for other people sitting at our table was on my bill.
   

   Benihana - Broomfield, COResponded 4 days ago

   Hi Selena, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize for the confusion with your bill. We appreciate your feedback and will use it to improve our reservation management and billing processes. We hope you'll give us another chance to make your dining experience better. Best regards, The Management Team
   

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3. A

   Aaron

   Denver

   4 reviews

   1.0

   4 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our table wasn’t ready until an hour after our reservation, even though when we checked in on time we were told there was a 20 to 30 minute delay. Did not actually get a first bite of food served until two hours after our reservation. We were celebrating my child’s birthday, and they never even came to sing the song that we heard throughout the rest of the restaurant. Never going back. 
   

   Benihana - Broomfield, COResponded 5 days ago

   Hello Aaron, We're truly sorry to hear about your recent experience at Benihana - Broomfield, CO. We understand how important special occasions are, and we regret that we were unable to make your child's birthday celebration memorable. We also apologize for the delay you experienced. We strive to provide our guests with the best service and food, and we apologize if we fell short during your visit. We appreciate your feedback and we'll definitely use it to improve our service. We hope you'll reconsider and give us another chance to make it right in the future. Best regards, Benihana - Broomfield, CO Management Team
   

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4. L

   Lisa

   Denver

   5 reviews

   2.0

   5 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Long wait times even if you have a reservation. We had a reservation for 8:30, seated at 9pm, did not start food preparation until almost 10pm, out at 11pm. Room was filled with smoke (before cooking even started) and they had space heaters in the room because it was so cold.
   

   Benihana - Broomfield, COResponded 4 days ago

   Thanks for visiting us, Lisa. We're truly sorry to hear about your experience at Benihana - Broomfield, CO. It's always our goal to provide a warm and inviting dining environment for our guests, and we're disappointed to hear that we fell short during your visit. We understand how frustrating long wait times can be and we apologize for any inconvenience caused. We also acknowledge your feedback regarding the room temperature and the smoke. Your feedback is important to us and we will definitely address these issues. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Broomfield, CO Management Team
   

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5. E

   Erin

   Denver

   1 review

   1.0

   1 review

   Dined on 20 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Had the 5 course meal. Soup was cold, rice was thick and sticky. The server was not attentive. The chef turned the fan on the wrong way as he left and all of our food was instantly freezing. We were not offered our hot tea after the meal. It took almost 20 minutes to get the bill paid because the server was so busy with other tables. Yes the cooking was entertaining, but the overall experience was terrible. We will not be returning.
   

   Benihana - Broomfield, COResponded on 21 February 2025

   Hi Erin, We're really sorry to hear about your disappointing experience at Benihana - Broomfield, CO. We take pride in our food and service, and it's clear we fell short during your visit. We apologize for the discomfort caused by the chef's mistake and the delay in serving your hot tea. We also regret that the overall experience did not meet your expectations. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the enjoyable dining experience we're known for. Best, The Management Team
   

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6. B

   Brandon

   New Orleans

   2 reviews

   1.0

   2 reviews

   Dined on 17 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Had reservations still waited over an hour to be seated. No apology or explanation. Worst cook ever, left table several times didn’t bring correct stuff for everyone’s orders. Dropped items repeatedly, very messy and overall just bad. Restaurant was out of several things even rice at one point!
   

   Benihana - Broomfield, COResponded on 18 February 2025

   Hi Brandon, We're truly sorry to hear about your experience at Benihana - Broomfield, CO. It's always our goal to provide excellent service and delicious food, and we regret that we fell short during your visit. We understand how frustrating it can be to wait, especially when you have a reservation, and we're sorry for any confusion about the items. We also apologize for the inconvenience caused by the rice shortage. Your feedback is invaluable and we will certainly use it to improve our service. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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7. J

   Janea

   Denver

   1 review

   1.0

   1 review

   Dined on 17 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived for our reservation in the bar dining area and waited 25 minutes with no service so we chose to leave.
   

   Benihana - Broomfield, COResponded on 18 February 2025

   Thanks for the review, Janea. We're deeply sorry to hear about your experience at Benihana - Broomfield, CO. It's very disappointing to know that you had to wait for service despite having a reservation. We strive to provide our guests with an enjoyable and seamless dining experience, and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make things right.
   

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8. t

   tiffani

   Denver

   1 review

   1.0

   1 review

   Dined on 17 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   It was so cold in the restaurant and once we got seated, 45 minutes after our reservation, the cook turned on the oven vent, only to make it colder. We ordered appetizers and never got them and because the cold air was blowing in, the food was served cold. Overall, disappointed and overpriced for the service and food. Total let down.
   

   Benihana - Broomfield, COResponded on 18 February 2025

   Thanks for the review, Tiffani. We're really sorry to hear about your experience at Benihana - Broomfield, CO. We understand how uncomfortable the temperature can be during the dining experience and we apologize for the inconvenience caused by the oven vent. We're also sorry to hear that your appetizers were not served as expected. We assure you that we take your feedback seriously and will address these issues to improve our service and food quality. We hope to have another chance to serve you better in the future. The Management Team
   

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9. E

   Evan

   San Diego

   1 review

   5.0

   1 review

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jose put on a show for the table tonight. He was the best Hibachi chef and we couldn’t have asked for a better experience.
   

   Benihana - Broomfield, COResponded on 17 February 2025

   Thanks for the feedback, Evan! We're thrilled to hear that you had a wonderful experience at Benihana - Broomfield, CO. It's great to know that our team's performance left a lasting impression on you. We're glad that you enjoyed the Hibachi cuisine and that you felt our service was top-notch. We strive to provide our guests with an exceptional dining experience and your feedback is a testament to our efforts. We look forward to serving you again soon!
   

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10. S

    Shawn

    VIP

    Atlanta

    12 reviews

    5.0

    12 reviews

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Chef Randall was wonderful. The waitress was very disengaged. We sat with empty water glasses most of the meal. Food was wonderful.
    

    Benihana - Broomfield, COResponded on 17 February 2025

    Hey Shawn, Thank you for taking the time to share your experience at Benihana - Broomfield, CO. We're thrilled to hear that you enjoyed our food and found our chef to be wonderful. We're sorry to hear about the service you received, and we appreciate your feedback about the empty water glasses. We always strive to provide our guests with a memorable dining experience, and we're sorry if we fell short this time. We hope to have the opportunity to serve you again soon. Best, The Management Team
    

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