Benihana - Broomfield, CO

Review summary

1. A

   Adam

   Denver

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   For the price I’m extremely disappointed. The cooks barely make an effort. Everything is an up charge and don’t specify it will be an up charge. The bathrooms are gross with scratches in wood from graffiti.
   

   Benihana - Broomfield, COResponded 1 day ago

   Dear Adam, thank you for sharing your feedback with us. We apologize for the issues you experienced during your visit. We will address these concerns with our team to ensure a better experience for our guests in the future. Please allow us a chance to make things right by reaching out to our team directly. You may reach us by visiting our "Contact Us" page on our website.
   

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2. P

   Pency

   Denver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mike our Chef and Christina our server were amazing. Mike made the best chicken fried rice we had EVER had and Christina ensured there were no empty cups. We definitely return.
   

   Benihana - Broomfield, COResponded 1 day ago

   Dear Pency, we are delighted to hear that you enjoyed your experience at our restaurant! We are thrilled that our chef Mike and our server Christina made your visit special. Thank you for your kind words and for choosing to dine with us.
   

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3. E

   Euphrates

   Denver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service …. Great staff. Have been a few times and will continue to frequent. I would refer anyone to go enjoy, it’s a great place and the kids will love it!
   

   Benihana - Broomfield, COResponded 3 days ago

   Dear Euphrates, thank you for your kind review. We truly appreciate your feedback and hope you come back for another great experience.
   

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4. M

   Michele

   Denver

   5 reviews

   3.0

   5 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   We have dined several times at this location and this one was just sub-par. The server did a nice job. The cook was pretty mediocre. There is a level of entertainment we have come to expect and enjoy. There was none. Food was average. However all three of us had steak and lobster. The streak was cut in huge pieces. Hard to eat without a knife. BUT the lobster was old, not spoiled but old. The flavor was very "fishy" not at all normal lobster flavor. Overall, we were pretty disappointed
   

   Benihana - Broomfield, COResponded 3 days ago

   Dear Michelle, thank you for the review. We are truly sorry to hear about your recent experience at our location and we apologize for any inconvenience this may have caused. We are committed to providing excellent service and it's clear we missed the mark during your visit. We hope you will give us another chance to make it right. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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5. M

   Maria

   Denver

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   La comida y experiencia fue bien pero tardaron en dar la mesa ya reservada 20 min tarde
   

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   Benihana - Broomfield, COResponded 3 days ago

   Hola Maria! Lamentamos mucho no haber cumplido tus expectativas pero apreciamos el tiempo que te has tomado para dejarnos una reseña. Por favor déjanos un mensaje en nuestra página web yendo a la sección "Contact Us" si deseas comunicarte directamente con nosotros. Gracias!
   

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6. S

   Sara

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a fantastic idea to eat there on Thanksgiving! Hopefully this won’t cause the secret to be out but the food is way better than Thanksgiving food and everybody was predictably delicious as usual. What a killer team.
   

   Benihana - Broomfield, COResponded 5 days ago

   Hi Sara! Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic Thanksgiving experience at Benihana - Broomfield. It's great to know that our food exceeded your expectations and that you found our team to be consistently delicious. We're always looking for ways to improve and your feedback is truly valuable to us. We can't wait to welcome you back for another wonderful dining experience. Best, The Management Team
   

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7. B

   Bill

   Denver

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Love the Benihana concept, but if the chef isn’t down for it the whole experience it is different. Definitely not worth paying twice what you would expect for steak or chicken if the only reason is you get to watch someone cook for you. Cameron might not be in the right role given the fact that despite our frequent invitations to interact, he chose to focus on the food and not us. Maybe it’s just the luck of the draw but we have definitely had better experiences before. $800 for 9 adults and a kiddo seems like not good value for the money 🤷‍♂️
   

   Benihana - Broomfield, COResponded 5 days ago

   Thanks for visiting us, Bill. We're glad to hear that you enjoyed our Benihana concept. However, we're sorry to hear that your experience didn't match your expectations. We understand that the chef's involvement and the overall experience affected your visit. We strive to create memorable experiences for our guests and we're sorry if you felt otherwise. We appreciate your feedback and will definitely take it into consideration. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Broomfield Management Team
   

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8. R

   Rodney

   Denver

   5 reviews

   4.0

   5 reviews

   Dined on 26 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food always good cook wasn't as funny this time around and server seemed a little off.
   

   Benihana - Broomfield, COResponded 3 days ago

   Hey Rodney! We appreciate you taking the time to share your experience at Benihana - Broomfield. We're glad to hear that you've consistently enjoyed our food and found it to be of good value. However, we're sorry to hear that you felt our service didn't match your expectations this time around. We strive to provide a fun and memorable dining experience for all our guests and we regret that we fell short. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Thanks again!
   

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9. C

   Curt

   Pittsburgh

   11 reviews

   5.0

   11 reviews

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Highly recommend for dinner
   

   Benihana - Broomfield, COResponded on 27 November 2024

   Thanks for visiting us, Curt! We're thrilled to hear that you enjoyed your dining experience at Benihana - Broomfield. It's wonderful to know that our food and service met your expectations and that you highly recommend us for dinner. Your kind words mean a lot to us. We look forward to serving you again soon.
   

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10. H

    Huntington

    Denver

    1 review

    5.0

    1 review

    Dined on 25 November 2024

    1. Overall 5
    2. Food 5
    3. Service 1
    4. Ambience 4

    The waitress “forgot” to refill our drinks multiple times. And “forgot” to put in the order for my son’s chicken tenders. Luckily the chef was able to help and get the order in as fast as he could since he already finished making all our food.
    

    Benihana - Broomfield, COResponded 5 days ago

    Hey Huntington! Thanks for the feedback. We're glad to hear that you had a good experience dining with us, despite the unfortunate hiccups in service. We sincerely apologize for the mix-up with your son's chicken tenders and the forgetfulness with your drinks. We're happy that our chef was able to help and make up for the delay. Your satisfaction is our top priority and we appreciate your patience. We hope to serve you better in the future.
    

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